Topside Roofing & Siding

"We appreciate you taking the time to rate us on our performance, it helps us to improve our business. We really enjoyed working with you and hope that you will use us again in the future if need arises. Thanks Again, Topside Roofing"

"[member name removed], I am sorry to be reading a review that gives me C rating. From my records and my customer satisfaction acknowledgement that your husband signed I never heard of any such problems. I do recall the felt issue. That was a mistake that was made by our material supplier. I did order the correct material, and the supplier shipped the incorrect material; by no means did we ever have any effort into being shiesty by trying to install with a different felt that would have saved us $162. In regards to the nails through the plywood; it is recomended by the manufacturer that the roof sheeting be penetrated by the nail beyond 1/8 inch. We used 1 1/4 inch nails to ensure that they penetrated the wood. It would not be a good thing if you went into someones attic and did not see the roofing nails through the plywood as to hold the shingles on the roof. I apologize if you called and we did not respond. Seams suprising to me as we have and pay for a 24 hr emergency response phone service that texts my phone, faxes our fax machine, and emails our main office computer as well as my office computer for every call that comes in. In addition to that we pay for another marketing service that tracks all calls and may record the phone conversations of such so that we may review any that we missed. Phone calls are very important to us for current, future, and past customers. I apologize if we did not get back to you; I will be looking through our records to find the missed call, message, or gliche so that I can make such corrections. Please call anytime so that we may answer any questoins that you have or correct any problems that there may be. Thank you for your input. Sincerely, Topside Roofing and Construction"

"We are very grateful that you took the time to review our company and we appreciate any feedback that you gave us. We enjoyed working on your roof and are glad that you are happy with the work completed. Thank you, Topside Roofing"

"We appreciate you taking the time to write a review of our service and are glad you are happy with the completed job. It was absolute luck that we got the satelite alligned and I still speak of that rare occurrence to this day. We have since had numerous requests for roofing and siding estimates from you as a reference and cannot thank you more for recommending us. You were a pleasure to have as a customer and we look forward to working with you again in the future if any other roofing or siding needs arise."

"Thank you (member name). That was a fun job to do in the middle of an unexpected snow storm during the holidays. I am glad that you trusted our expertise in roofing year round and allowed us to complete the work in a timely manner during such circumstances. I apologize about the staples; our magnet did not work that well in the foot and a half of snow. We did come back when it melted to get them, as well as your neighbors place that we completed the next week. Hope you had a Happy Holidays and thanks for letting us join you during them."

"I am glad to hear that you appreciated the work and our recommendations. We have now done your house roof with shingles, and your barn roof with metal. Whats next? It is a pleasure, as always, to have you as a customer and we look forward to helping you with any other projects that you may have. Thanks again."

"Thank you for taking the time to leave a response. We really appreciate it and it helps our business to know how our customers feel about the service provided."

"I first got a call when a hip shingle blew off, and I was there that day to fix it. Two months later I got a call to take a look at some water stains showing in the ceiling. The water stains were nowhere near the hip shingle blowing off; the stains were all at the peak of the vaulted ceiling, and had traveled two feet down the slope. The hip shingle was about 14 feet down the slope; they had no correlation. I inspected the roof, and even removed and replaced some shingles in order to find why it would be leaking all of the sudden after having been installed for some years now. I found nothing and recommended we take apart the sheet rock so as to see the source of moisture. They decided not to have me do that work and hired a mold and mildew expert/company to do the work and investigation. In meeting with the mold expert and the Ban's, after he had removed the water stained sheetrock and insulation, he too pointed out that the moisture was sourced from condensation. The moisture was being produced from thermal change on the large metal brackets that where holding the large main roof joists together at the peak. The roof had more than adequate intake ventilation at the eaves as well as adequate exhaust ventilation at the peak; all within code. What we did not know is that when the garage was finished with sheet rock, the structure was insulated to the maximum which did not allow for proper air flow. Code requires 1/2" space between the insulation bats and the roof decking. Yes, I installed the roof venting, but did not install the eave venting or the insulation. I am sorry that I did not take responsibility for the mold, but I did not install the insulation, or build your home. I was more than willing to do the work for cost of labor and disposal in order to help out the situation, but I could not find myself at fault, nor could the mold expert find me at fault. I wish you could have understood that my work had nothing to do with your insulation, and you could have saved quite a bit of money. We always respond to calls from customers, we keep all files and documentation, and are always willing to help out in any way we can. The roofer always gets the first phone call if a leak is from the ceiling. I have stopped water intrusion that had to do with, plumbing, insulation, h-vac, decks siding and windows that all appeared to be from the roof. It is not always the roofers fault, but Topside is always there to help, responsible or not."