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Swan's Clean Care & Restoration LLC

About us

Family owned & operated. additional phone - 3606766616. Certified in: Journeyman Water Restorer. Upholstery & Fabric Cleaning. Appled Structural Drying. Stone Masonry & Ceramic Tile Cleaning. Journeyman Textile Cleaner. Water Damage Restoration. Carpet Cleaning. Carpet Repair & Reinstallation. Odor Control

Business highlights

Emergency services offered
52 years of experience

Services we offer

Area Rugs, Carpet Re-stretching, Carpet Repair, Carpet Steam Cleaning, Murder, Odor Control, Stain Shield, Suicide and Violent Crime Clean-Up, Upholstery Cleaning, Water and Smoke Damage, Water damage repair

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.511 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
18%
2
0%
1
0%
Showing 1-11 of 11 reviews
Megan A.
Dec 2017
5.0
Yes, I recommend this pro
Looked great initially. As it dried, a few stains remained. Might just need new carpet...

Sara M.
Aug 2017
5.0
Yes, I recommend this pro
$80
.

Carol E.
Sep 2016
5.0
Yes, I recommend this pro
unknown

Helga D.
Jun 2014
3.0
$300
unknown

Ted C.
Nov 2012
5.0
Yes, I recommend this pro
$235
When I called to make an appointment, Swan's said they don't typically come to our town, but if we met the minimum expense of $200 they would be happy to make the trip. After discussing the number of items we wanted cleaned, Angie (the owner, I believe) provided a cost per item and we set a date for the service.
The Swan's truck arrived a bit past the set time, but they apologized right from the start. It was not a problem. Some companies underestimate the amount of time needed to get here. The equipment - operated from the truck - seemed to do a very good job, particularly since the fabric on our furniture is off white.
The next day, I took an ottoman into the daylight and realized it needed more cleaning. Since I was driving to Bellingham, I offered to drop it off. Angie explained this would be a great solution since they could do a more thorough cleaning job on site. We agreed that return of the ottoman would be worked out at a later date. I haven't seen the result, but my expectation is that it will have been cleaned to my expectation. If it isn't I will provide an addendum. I don't believe that will be necessary.
Overall, Swan's does very nice work. I wouldn't hesitate to use them for carpeting, which may be our next project.

Janet B.
Jul 2010
3.0
Yes, I recommend this pro
The services were adequate. I didn't have any complaints, but I did have a spot that they weren't able to remove. In order to have them return they said they would have to charge me an additional charge. Maybe it was a misunderstanding on my part, but I think they should have told me that upfront. They told me that if I had any questions or complaints then they would come back, but what they didn't tell me is that in order to retreat a particular spot it would cost extra. I called attention to it when they came and it did initially go away, but in a few days it came back. I just didn't think it was appropriate that they would charge me again and I think their rationale was that I had tried to clean the spot prior to their coming out in the first place and that somehow would cause them to be liable. I ended up just treating it myself and was able to get rid of it. The work on the carpets were fine and they were very nice. Overall, they did a very reasonable job for a reasonable price, plus they had a special. They were punctual, cleaned up well and didn't leave a mess. I would probably try someone else before I went back to them, but if another company had the same problem then I'd probably go back to them.

MATTHEW A.
Jul 2010
5.0
Yes, I recommend this pro
$275
Perfectly smooth and below estimated cost. Great job.

Ronda H.
Jul 2010
5.0
Yes, I recommend this pro
$200
I really like Swan's professionalism and ability to work with the customer needs. I recommended them to many people and all have been more than satisfied.

James B.
Jun 2010
5.0
Yes, I recommend this pro
$100
They were really good. They were on time and did the job. Their estimate was good. They cleaned up well.

Joseph C.
Apr 2010
4.0
Yes, I recommend this pro
$175
They were excellent. He was a friendly guy and he was respectful of my home. It was good service.

Lisa H.
May 2009
5.0
Yes, I recommend this pro
$150
This was the 3rd time we used Swan's carpet cleaning to clean our carpets in the last year and a half. They show up exactly when they are scheduled. The same gentleman came the last two times and he was friendly and professional. He measured out the area to be cleaned and gave me an estimate before the work was started. He worked quickly but thoroughly and the carpet looked great when he was finished. He even left me some booties in case I had to walk on the wet carpet.
Response from Swan's Clean Care & Restoration LLC
"Thank-you for the report. We look forward to your next cleaning."

Licensing

State Contractor License Requirements

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FAQ

Swan's Clean Care & Restoration LLC is currently rated 4.5 overall out of 5.
Swan's Clean Care & Restoration LLC accepts the following forms of payment: CreditCard
No, Swan's Clean Care & Restoration LLC does not offer free project estimates.
No, Swan's Clean Care & Restoration LLC does not offer eco-friendly accreditations.
No, Swan's Clean Care & Restoration LLC does not offer a senior discount.
Yes, Swan's Clean Care & Restoration LLC offers emergency services.
No, Swan's Clean Care & Restoration LLC does not offer warranties.