Where to begin? In the height of the heatwave this past summer (June 2021), a recently replaced skylight from a different contractor on a fairly steep angled roof began to slip out of its frame from the melted "glue" that helped hold it in place. As it shifted out of the frame, the skylight was held up by our gutter that caught it. After an initial panic attack and numerous ratchet straps later holding it in place, we scoured the internet for help. We had such a weird experience with the previous contractor that we had to look elsewhere for help. I reached out to many companies around Bellingham. Many. And not one of them would respond. I get it; we're in a pandemic, and everyone is short-staffed, but we had to get this addressed before the rainy season would come because we had a 4" gap in our roof to the outside. The only company that responded to our calls for help was Mt. Roofing. After an initial project estimate and a plan of action to ease our fears of this happening again, the call was made to order a new skylight panel and replace the entire casing and frame. Oniver ordered the skylight, and we were eagerly waiting for the repair to happen in the next several weeks. Remember, this was June 2021... so we waited, and waited...and waited some more. Maybe you all remember or blocked it out of your memories, but this summer saw some significant supply chain delays that we're still feeling. Daniella, Oniver's partner, kept texting me with weekly updates without me ever having to ask. She was checking in with the distributor of the skylights every week, and that kind of customer follow-up was so helpful. I cannot express how appreciative I am of her doing that. She even gave me their contact information to call to see if that would be helpful. After a call to ask if even a ballpark eta was possible that resulted in the gentleman on the other end of the line laughing at me for asking such a thing, I decided to let it rest. The skylight will come when it comes. Fast forward to the beginning of the rainy season - early October-ish. The flat roof section of our home started leaking in multiple places. Whoever decided a flat roof in Western Washington under a small forest of giant 200+ year cedar trees would be a good idea... well, jokes on us for buying it. Sarcasm aside, we love the home, so we decided to completely replace the old flat roof with a fresh TPO flat roof material rather than try to repair it, all under the recommendation of Oniver. Once we finally got a dry streak, in mid-January 2022, the Mt. Roofing crew came out and started the work. A few things went a little sideways, not unexpected with projects on old homes. Anything and everything that we called attention to, Oniver did everything in his power to remedy. The man even came early on a Sunday. This was after an admittedly panicked text from me at 3 am after a few new leaks began to happen. The leaks only occurred because the roof hadn't had a chance to be complete before we had a deluge of rain happenâ no one's fault. We can't control the weather. But by god, Oniver came to save the day on his day off. Everything that Oniver and Daniella have done in response to our needs has been outstanding. I can't recommend Mt. Roofing enough. While we still don't know when our new skylight will come, we're very much looking forward to their work on that part of our roof as well. It's been several days of rain since the TPO has been nearly finished, and I'm happy to report that we're dry inside. The communication, the follow-up, the quality of work, and Oniver's responsiveness make Mt. Roofing our new go-to for any roofing needs, as well as who we'll always recommend to our friends and family in the area.