Iron Man Movers
About us
Locally family owned & operated. Additional contact names - Kelly Stewart. Award winning. Additional DBAs - Iron Man Movers and Storage Inc, Ironman Moving Services.
Business highlights
Services we offer
Residential & commercial packing, moving & storage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
9% | ||
0% | ||
0% | ||
6% |
"Thank you for the positive feedback, [Member Name Removed]. I'll be sure to pass it on to the crew - and to Tracy as well. Best wishes in your new home!"
"Thank you so much for taking the time to leave us a positive review!"
"Thank you, [Member Name Removed]!"
"Thank you so much for choosing Iron Man Movers! I will be sure to pass on your positive feedback to your crew - they will appreciate knowing you were happy with their service."
"Thank you [Member Name Removed] for the positive feedback - I'm so glad we were able to accommodate your move and that you were happy with our service!"
It went great! I do wish they were able to take a local check...but I understand a lot of people write bad checks these days. We will absolutely call on them again!
FYI - Our original home was built in 1984 - our huge addition (2016 sqft) and renovation was done in 2006.
of the items. When she asked him to adjust something or move it someplace else or anything similar, he just turned
around and left to grab another item, ignoring her entirely, leaving the other mover to help my mother. All Spencer offered was
comments like ?I?ve been doing it for 6 years and never damaged anything!? or mocked my mother?s careful wrapping of her white upholstered furniture with sarcastic utterings like ?Yeh, if it?s clean, it?s not damaged.? He never stopped to explain his loading strategy, why he placed things where he placed them, never assured her that they would be secured and covered and spaced
properly. He just shoved her belongings irritatingly, muttered disrespectful and ill-tempered comments and left his partner to
help my mother to reshuffle and rearrange her belongings so that they fit in the storage unit.
After they moved the belongings from the condo into the truck, Spencer informed me they'd be taking a 20 minute break for which I would not be charged. Instead they arrived 45 minutes later. When going up to the storage unit in the elevator with them, I smelled alcohol. When the job was being wrapped up, Spencer presented me with a bill for what he claimed was a 3 hour 45 minute
job. When I inquired why the time included the 45 minutes of the break and asked him to adjust the total accordingly, he refused and claimed that I had to sign the paper as it was written or he would drive away with my mother?s TV that was still in the truck. I tried calling their office, but got no answer and left a message instead. At that point I was going to call the police and
told him so. He then violently threw the TV onto a loading cart and drove off in a fury.
I submitted a written complaint the same evening and got an e-mail acknowledging its receipt from a secretary. She also informed me that I would be contacted by the owner within a few days. It is now over 6 months later and I have yet to hear from that owner. Nor did I ever get a refund for the break the movers got. They do require you to prepay, so if their estimate exceeds the actual amount of time, you may or may not get that difference back. I suppose it all depends on how professional the crew you got is. To be fair, I'd like to acknowledge that the other mover, Juan, was very helpful, without him the move would have been unbearable. Unfortunately, he was not the one in charge. Because of the bullying, threat of impounding, aggression and lack of response from the owner, I hired a different company to move the belongings from the storage to the new place. It was a bit more expensive, but you get what you pay for.
"As the owner of Iron Man Movers I would like to take this opportunity to address these allegations by [Member Name Removed]. I find it to be a little curious that this move took place six months ago but the customer is just now bringing up these issues. Occasionally customers like to direct the crew as to how to load the truck. We have been in business for twenty years and our crews are very experienced. We're happy to be accommodating to our customers loading wishes, however, we then require they sign a damage liability waiver. It's very important the things are loaded and secured in a specific way to avoid shifting in the truck during transport. The customer was unwilling to sign this waiver. In regards to the 45 minute break, it is our policy to review all invoices against our GPS to insure customers are billed accurately. There is no 45 minute discrepancy in their invoice - they were billed correctly. As for the rude and aggressive behavior - these are just false accusations. Spencer would never behave in that manner. In fact, he is one of our most requested and experienced movers. We receive positive feedback about Spencer on a regular basis and there is also positive feedback about him on the internet. In closing - the customers goods were moved without any damage and they were charged correctly."
I really appreciate the fine job this company did.
First of all, let me talk about the team that moved us from Seattle to Lummi Island:
We had Sagan, Jason, Jon, and Leo moving us out of our home in Seattle on Friday. They were just awesome! They were polite, friendly, fast and efficient, creative and careful. They took no time at all dis-assembling furniture. They clearly knew what they were doing. I couldn't believe that they could empty a 2800 sq. ft. house in 2 hours - Wow!!
We expected to move in to our home on Lummi on Saturday; however, ran into a major snafu with closing late Friday night and had to call Saturday morning and make last-minute changes. Thanks so much to Kelly for her understanding and organization! She managed to save us money and figure out how to get our things delivered on Monday in spite of a very tight schedule on their part.
On 12/29, Sagan, Jason, Jon, and Kyle showed up. Our new home is tucked onto the mountainside and is not easy to access at all. They were unable to use the ramp and had to carry all the furniture down a steep set of steps outside that are treacherous in the best of conditions. In addition, we had several heavy and bulky items going to the lower level. Again, through creative thinking and ingenuity, the crew figured out how to get everything quickly and efficiently unloaded.
There were no mishaps, no nicks, no furniture malfunctions, and they were done in three hours, within the original estimated time frame and cost! Again, let me comment on how friendly and easy-going they all were despite several challenges.
Clearly, we are very impressed with every aspect of this company and will recommend them to everyone we know. We hope if we EVER have to move again that we are assigned the same crew who moved us out and in this weekend.
"Thank you so much for your kind feedback I will pass this on to your crew and best wishes in your new home!"
I WOULD HIGHLY RECOMMEND THIS COMPANY THEY DID A GREAT JOB if I had one thng to say negative they were about 3 min late because of equipment issue but they showed up and came in under budget.
GREAT JOB!!
"Apparently this customer rescheduled her move. We had nothing in our system of several checks and balances to indicate this change. Having been in the moving business for 20 years we realize moving is very stressful and mistakes are made. Therefore we do our best to be accommodating to our customers. We assured this customer we could get the move done that same day, and did offer a reduced rate. This wasn't acceptable and the customer became verbally abusive to the office staff - using the 'F' word and the 'C' word to the receptionist. At that point we decided we didn't want [removed member name] business and the conversation was terminated."
Licensing
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