RUDY'S PLUMBING

Couple issues: 1. They trying to charge extra after the fact, despite agreed and signed bid 2. Re-scheduled twice, delayed for 2 days. I needed to simply replace hose bibb and disconnect gas line. First tech came and gave an estimate for the whole work - $442, and scheduled the work next day. Next day someone from Rudy's called and re-scheduled to next day, then re-scheduled again. Finally another tech came and did the job. Then this tech (Steve) tried to charge $220 extra, claiming that the bid was for materials only. Despite the fact that line items was clearly saying "Install ... gas valve" and "Install ... hosebibb". Also claiming that $189 for $8 bibb is for material only is kind of overcharge. After push back he agreed not to charge.

They installed 2 new faucets and garbage disposals in October 2017. After 9 months both sinks were leaking heavily. We contacted a different plumber to repair this who said that for our main sink, the seal was loose and all 3 bolts holding the garbage disposal in place were missing. For our island sink, the piping had been installed backwards so that the connection between the u shaped pipe and the main pipe was less than a centimeter vs. the multiple centimeters it should have been, so after 9 months it had turned into a leak. We were disappointed that we had to pay a separate plumber an extra $330 9 months later to fix the issues from the original installation.

Great! Well done, made sense to me, professional and nice.

I couldn't be happier. Curtis showed up on time, was pleasant, respectful of me and my home, was knowledgeable about the issues and took care of everything and at a reasonable cost. I've used Rudy's Plumbing in the past and they are my go-to company.

They showed up when they said they would but were unprepared to do the work so I paid a rather high price for someone to come and tell me something I already knew. I understand he had to confirm it but it did me little good if he wasn't prepared to fix it. I had sent photos and size for the leaking part, even a video of the leaking. I told them they'd need a pump to clear away the water but when they arrive, they had no working pump and no replacement part. Their truck was a mess. The plumber tried in vain to assemble a pump in the truck but couldn't find the parts to get it working. He claimed it hadn't been cleaned up since the week before. That's find unless I'm the one paying the price.
They were polite and the plumber was competent, just not prepared or organized and I'm the one who now is expected to pay for what was very little benefit at all. They slowed  a non-critical leak but in the end, I still have to have someone back out to do the work I believed they were going to do when they arrived.  They offered a slight discount ($350 down to $275). Doesn't seem like much of a discount.

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