"Hi [Member Name Removed], Thank you for letting Mr Handyman help you with your door lock set install. I am unsure why the rating is less than an A but we will call and follow up to ensure that we have provided proper services on your project. I was told by the technician that the door lock set that you ordered was missing the proper parts so we were not able to complete a proper install. Once the parts come in give us a call and we can get the latch install completed."

"I would like to apologize to this customer for what I also consider a less than perfect project. The work was done correctly but the communications broke down. The customer was not home during the work and the technician provided a written explanation in the invoice provided but it is still our responsibility to properly communicate with the customer in a form that works for the customer. Clearly we did not do this and we should have. One of these days we will be perfect but until then we will continue to follow up on projects and strive to improve so that we can meet expectations. Thanks Bob"

"Thank you for letting Mr Handyman assist you with your projects. No two jobs are exactly the same. This is why we utilize skilled, background checked employee technicians with at least 15 years of experience. They know the tools, they know the materials. When something is not common it's best to have the work provided by someone who can work through the problems and get the work done right the first time. If it's not right we will correct it."