JONES BOYS MAINTENANCE
About us
We work with a network of cleaning specialists to find you the right expert for your cleaning job, or the right team for your nightly Janitorial Service. We do complete cleaning for commercial needs, but also particular services for residential needs.
Business highlights
Emergency services offered
41 years of experience
Services we offer
CARPET CLEANING, COMMERCIAL CLEANING, GUTTER CLEANING, HARD FLOOR CARE, JANITORIAL SERVICE, OFFICE CLEANING, PRESSURE CLEANING, RESTAURANT CLEANING, ROOF CARE, ROOF CLEANING, WINDOW CLEANING
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.47 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 14% |
Showing 1-7 of 7 reviews
Susan T.
Jul 2015
They waxed our floors a year or two ago and it went well. The floors were shiny and good. They came out this year. It was shiny, but for some reason it was real sticky. Thinking it just needed to 'settle', I put up with it. It got worse. In spite of our mopping dirt began to stick and be visible. We stripped off the top layer of wax. Some of the dirt came off and some stickiness was decreased, but only in a few spots. After a while, it was so bad that if I stood on one place for a few minutes, my feet would stick to the floor and I had to jerk my foot free. We phoned after a while and they said to clean it with a certain brand of cleanser. It didn't work. We emailed and were told that it was the way WE were cleaning the floor, leaving water on it, or maybe using too much soap.
Perhaps so, but we weren't doing anything different than what we had done from the first cleaning to the second cleaning and there was no stickiness after the first waxing. We said so and could he come out and see what was going on? He said he'd been by a couple days after the waxing and we were all happy. I suspect that was because we assumed the stickiness was just the wax being new. But he refused to come out and help us, saying it was all our fault.
Not satisfied for $1000,00
Perhaps so, but we weren't doing anything different than what we had done from the first cleaning to the second cleaning and there was no stickiness after the first waxing. We said so and could he come out and see what was going on? He said he'd been by a couple days after the waxing and we were all happy. I suspect that was because we assumed the stickiness was just the wax being new. But he refused to come out and help us, saying it was all our fault.
Not satisfied for $1000,00
Response from JONES BOYS MAINTENANCE
"To whom it may concern, Mostly me, us, our company and good name. I will post [Member name]'s e-mail and my initial response letter following this rebuttal. We did this work months ago, I diligently followed up to see how their floors were holding up 2 weeks after service was provided. When I walked in unannounced everything was great, terrific, no problems, thanks for the good work (again). 2 weeks after that [Member name] the manager called and inquired what kind of product they should use to clean the floor. (NO MENTION OF ANY STICKINESS) I recommended a product she could get at most hardware stores, that's it.........nothing more. In [Member name]'s e-mail, she was in surgery during the afternoon of my reply: CALL ME WHEN YOU HAVE A CHANCE- BUT NO CALL!! From one business person to the next, what kind of person would write a complaint,tarnish our image with out even a conversation? I don't even know of, or have ever talked to this [Member name]? I have and always will encourage customers to call and discuss any and all comments, complaints or issues. Our goal is for all customers to walk away completely satisfied. Very disturbing and disappointing.... (See e-mail from Jackie and my response to her e-mail below) Regards to all, Richard Jones Proprietor since 1984 E-mail from [Member name] July 10th: Hello! We had you guys come in a few months ago to All Care Pet Hospital. I spoke with the manager about what type of floor cleaner to use and he suggested we use a Neutral ph floor cleaner. The floors are now worse than ever and VERY STICKY. The owner is very unhappy the floors are not holding up at all. She would like some one to come in at no charge due to floors already ruined? Please contact me email if possible as I am in surgery all morning. Thank you, [Member name] All Care Pet Hospital ________________ My response on July 10th: Hi [Member name], It sounds like you are using WAY to much product in your mopping, not really drying the floors properly, leaving them to wet. This is how and why the floors are sticky. and the finish is breaking down. Really, you just barely need a thimble per 5 gallons of water!!! We used the exact same product and procedure in stripping and finishing the floors as we did the first time we did them. I made a trip out to look at them when they were completed and they looked great, you were happy, your staff expressed satisfaction. Unfortunately we cannot be responsible with how you maintain them. Vinyl floors can be tricky, I know we've been doing this work for over 31 years. Give me a call when you can. Regards, Richard No one ever called me to discuss it further, and I never said it was their fault, merely stated some possible causes. I'm just shocked to say the least, as I would have been happy to come out again and see what was going on. The service was provided over 4 months ago, and everyone was over the top happy 2 weeks after service, I'm confused."
Judith W.
Jul 2014
We requested that he empty all downspout catch cups on our Leaf Guard gutters, which he did. He did a very nice job in cleaning up the debri that blew off the roof and he did a great job cleaning the skylights. This is the third year I have used this company and I will have them again in a few years.
Response from JONES BOYS MAINTENANCE
"Glad that we were able to meet your standards, [Member Name Removed] Thank you for leaving this review for us on Angie's List. We look forward to cleaning for you again!"
Kerry C.
Jul 2014
They were able to bid over the phone, and emailed me the documents I needed to feel confident hiring them. They showed up on time, and did just a stupendous job, at an extremely fair price. The only unexpected charge was because they had to cut back foliage over parts of the roof -- my own fault for not realizing in advance this was a problem. The added charge was minimal, and more than fair. I'd hire these guys again in a heartbeat.
Response from JONES BOYS MAINTENANCE
"Thank you so much for your detailed review of our service! We try to provide the best possible service every time out, so we are delighted to hear that we were able to show you our real value. We look forward to working for you and your friends in the future!"
Joon C.
Apr 2009
Damon, the operations manager, is an outstanding project manager, and his crew, especially their roof cleaning services, is an awesome bunch in what they do. They have the size to handle any job. They were able to step in for another contractor who had not fulfilled their contractual obligation. They ended up cleaning all of our gutters over 1000 unit owners. They cleaned over 20 roofs to rid of moss and algae. They also did a extremely difficult town hall office where the slope of the roof was very steep and dangerous. They are an amazing company who can maintain the quality of work even when the size of the project is very large. Any company who can do this will do as good or even better, if that is possible, on a smaller job. Damon is easily accessible, always has a time to listen, both good and bad, and keeps a very positive attitude. Anytime, if something is not quite right, he will go beyond his duties to remedy it and provide an extra service to make the owners happy. Like I said, this company is simply wonderful and the main reasons are Damon and the quality of people they have brought in to our community to do the cleaning for us. Whenever a cleaning job arises, I always think of Jones Boys. I know that they will do quality work, do it timely, and provide us with a really good price for what they do.
Adele P.
Sep 2007
They always do a very good job when they do any kind of work, simply because they're very honest and prompt and they do what they're supposed to do. They're fast and efficient and I really liked them a lot.
Phyllis S.
Aug 2006
A good experience. Richard Jones understood what we needed and met our tight schedule so we could show the house. They did a good job with bad floors. I think the pricing was fair considering the taking up tack strips, cleaning the floor, polishing over 600 or so square feet.
Homeowner
Aug 2005
RICHARD THE OWNER HAS BEEN IN BUSINESS FOR OVER 20 YEARS AND IS REALLY A GREAT GUY AND CARES ABOUT HIS WORK AND THE QUALITY OF IT. HE SCRUBBED THE FLOOR WITH A MECHANICAL SCRUBBER THEN POLISHED IT TO A REAL SHINE. HE DID A GREAT JOB. NONE OF US THOUGHT THIS WOODEN FLOOR WOULD EVER COME BACK TO WHAT IT DID!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
JONES BOYS MAINTENANCE is currently rated 4.4 overall out of 5.
JONES BOYS MAINTENANCE accepts the following forms of payment: CreditCard
No, JONES BOYS MAINTENANCE does not offer free project estimates.
No, JONES BOYS MAINTENANCE does not offer eco-friendly accreditations.
No, JONES BOYS MAINTENANCE does not offer a senior discount.
Yes, JONES BOYS MAINTENANCE offers emergency services.
No, JONES BOYS MAINTENANCE does not offer warranties.