
All Professional Roofing
About us
All Professional Roofing is a fully licensed, bonded and insured roofing contractor in Washington State. A family owned and operated business dedicated to customer satisfaction. Serving the roofing needs of people in the Eastside and Greater Seattle area. We will treat your house as if it were our own, always considering the NW weather. Also serving Mill Creek, Monroe, Mulkilteo, Newcastle, North Bend, Redmond, Renton Sammamish & Seattle.
Services we offer
Residential & light comercial roof replacements & leak repairs. Gutter repair & replacements. Skylights.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
96% | ||
0% | ||
4% | ||
0% | ||
0% |
Great work.
I would recommend this company for repairs and will continue to use them in the future. I will definitely ask them for a quote when I need a whole roof replacement in the future.
very quickly, and determined that it was a simple fix, and performed the
work right away. The leak is now fixed.
Cesar came with his associate and took a look. They determined that the problem was that the nearby downspout was leaking and dumping water into the garage. They assured me they knew a gutter and quot;expertand quot; and called him right then to fix the problem, since he was nearby. They told me it would and quot;probably cost $150and quot;.
The gutter and quot;expertand quot; showed up a half hour later, climbed up on my roof, and replaced an elbow. He dumped the old metal brackets on the ground and didn't clean up afterwards. Also, it seems like the bracket he used to secure the elbow was too short, because the bracket itself is no longer flush with the garage wall. The screws go through the bracket, but then there's a few inches of exposed screw. I'm not an expert, but this seems really shoddy to me.
Cesar didn't bring his supplies for billing, so he had to go back to his office to go get them before providing me a receipt. He offered to come back at 5pm to receive payment and provide a receipt. He called at 5 to say he was running 30-45 minutes late. He showed up at 6pm.
We explained our disappointments with the job. He picked up the remaining old brackets. He also insisted that the replaced elbow bracket was secured just fine. This doesn't feel satisfactory to us, and it seems like we're going to have to fix the fix.
Finally, we have no idea if the $150 we paid was fair. There was no itemization on the receipt. Is $150 for a replacement downspout elbow, some downspout brackets, and maybe 15 minutes of actual work fair? If we were satisfied with the result, maybe. We're not, though.
Cesar seems like a nice enough guy, but he seemed to be in a hurry to get the job done and move onto another one. It seemed like he passed the buck onto his and quot;expertand quot; and didn't really take responsibility for his and quot;expert'sand quot; work. He may know roofs, but don't seek his help for downspout issues.
UPDATE - 4/25/12
After I submitted this review, Cesar emailed me and offered me a choice of how to make things right. (Whether this was because of the review, I'll never know.) He offered to either clean my gutters, fix the downspout bracketing, and paint the new downspout elbow; or he offered to refund my money entirely. Either way, he is willing to guarantee that the issues with the downspout draining into the garage are fixed.
He acknowledged in the email that the bracketing didn't look quite right. I don't understand what changed his mind, but the fact that he wasn't straightforward about it in the first place made me really question whether we should trust him to do additional work for us. Given what a lousy job his gutter and quot;expertand quot; did, I didn't have a lot of confidence in his ability to perform additional non-roofing tasks (cleaning gutters, painting).
I asked him to refund our money, and he has done so. I appreciate him seeking customer satisfaction, but I still wouldn't recommend him to others.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.