Toolbox Dispatch, LLC

The refurbishing of a master bathroom has been a nightmare. The project was rather simple: remove and replace fiberglass shower/tub enclosure, remove sheetrock and re-install new sheetrock, remove existing vanity sink and replace, install shower faucet and shower head, vanity faucet. They provided an estimate of 8 days to complete the job. It has taken many weeks and not even done adequately. It is so bad that I have to hire another contractor to pull out the shower walls and re-install new ones. They ruined it with their sloppy installation and not following instructions. When they apparently tried to fix it – it just looked worse and worse. Their plumbing sub-contractor made a big blunder and did not seal the pipe for the new tub faucet. This caused water to come through the ceiling onto the first floor and they had to replace a bunch of sheetrock in the kitchen. They removed all the towel bars in the bathroom for the new sheet rock but somehow managed to lose one…and came up with a BS story that there was only one in there. That didn’t fly so the story changed to that it had to be destroyed when the sheetrock was removed. Another BS story as we were in the house when this happened and would have seen it being carried out. The mudding of the bathroom was sloppy, see photo of the light switch. The caulking is even worse – much of it is missing or just very poorly applied. That all had to be removed and re-done. There are too many other issues to list but we’ll be spending another $4,400 to fix the mess they left. I urge you to learn from our encounter and avoid them – it was NOT a professional job, the staff were mostly untruthful and often rude.