Bainbridge Island Electric

"[member name removed], Thank you for your honest perspective on our service. There are a few points that we would like to explain a little more fully in regards to your experience with us. 1) "125 type" is not a valid receptacle type. At the time, not enough information was given to us as to the exact work to be performed. Our understanding was that you required your sauna to function and that it necessitated the installation of a receptacle for it. Upon arriving and assessing the situation, our electrician found that this was not the simple case of installing a receptacle. Please see the second point below. 2) The sauna in your home requires a dedicated circuit, as the existing wall circuit to which you expected to place it on already had other loads on it. As you may know, regular overloading of a circuit can be dangerous, as well as inconvenient. 3) When extending a circuit (such as extending an existing dedicated heat circuit, as we did to allow your sauna to function), an electrical inspection is necessary, by law. Most electrical work requires either what call a 'full' permit, or a 'Class B' permit. Please see WAC rule 296-46B-901 for further clarification. I hope this clarifies why we performed the work as we did. Regards, Lori"

"[member name removed], Thank for you your review. As you may recall from our recent phone conversation, your post-work- completion phone call to the office was not in regards to lowering your bill, but to setting up a payment plan for your invoice, a service in which I personally assisted you. As for your current lack of power, you and I discussed the necessary repair of your roof/ceiling in order for an electrical professional to search for a hidden junction-box which may be causing the outage, as no other boxes which were located by our electrician appeared to be the causing the issue. As of last week, you informed me that this repair had not taken place. We do believe that the wiring in your home presents a challenge to any electrical professional, as the construction is very old and appears to be a patchwork of many different add-ons; even so, we were willing to assist you in reaching your goals. Per our phone conversation, I would like to reiterate that the level of satisfaction which you received from our services are not the norm, though I would like to remind you that we responded to your service request the same day you made the initial phone call to our office. Perhaps if there had been more communication regarding the work situation, our customer service goals and your expectations would have been met. We sincerely regret that this was not the case. Regards, Lori"