UHAUL CT OF AUBURN

MY OVERALL EXPERIENCE WITH U-HAUL WAS VERY GOOD IT WAS EXTREMELY CLEAN AND VERY WELL PRICED AND IT WAS FAST AND IT CONNECTED TOO THE TRUCK WE RENTED VERY WELL.

THEY WHERE VERY HELPFUL AND COURTEOUS WHEN I WAS PICKING OUT WHAT I WOULD BE NEEDING FOR MY PIECE OF FUNITURE. THE TRAILER WAS IN GOOD SHAPE AND EASY TO PULL BEHIND MY VEHICLE.

TERRIBLE. APPARENTLY A U-HAUL DAY ON THE WEEKENDS IS ONLY 6 HOURS. THIS OF COURSE WAS NOT EXPLAINED TO ME AND I WAS LATE IN RETURNING THE TRUCK. THE U-HAUL REPRESENTATIVE WAS VERY DISCOURTEOUS AND UNPROFESSIONAL. WHEN I TOLD HIM I WOULD NEVER RENT AGAIN FROM U-HAUL, HIS RESPONSE AND I QUOTE 'I DON'T CARE.' I CONTACTED U-HAUL CUSTOMER SERVICE VIA THEIR WEBSITE. THEY REPLIED THAT MY CONCERN WAS FORWARDED TO THE REGIONAL OFFICE AND I WOULD HERE FROM THEM IN 2 BUSINESS DAYS. TODAY IS DAY 3, NO REPLY. GUESS IT'S TRUE. THEY DON'T CARE!

NO, I WOULD MOST DEFINITELY NOT USE THIS UHAUL LOCATION EVER AGAIN. I RESERVED THE TRUCK 2 MONTHS IN ADVANCE AND THE WEEK BEFORE THE MOVE, THE ASSISTANT MGR CALLED AND SAID WE COULD ONLY HAVE THE TRUCK FOR 4 HRS FOR 1 DAY. AFTER MANY LONG PHONE CALLS WITH THEIR CORPORATE CUSTOMER SERVICE, I WAS ABLE TO GET THE TRUCK AND THEY DID DISCOUNT THE FEE DUE TO MY HASSLE. THE LOCATION MANAGER WAS SUPPOSE TO RETURN MY PHONE CALL AND NEVER DID. WE ENDED UP RETURNING THE TRUCK TO THEIR 15TH ST AUBURN LOCATION AND THEY WERE VERY GOOD. I WOULD USE THIS LOCATION AGAIN BUT NEVER THE AUBURN WAY ONE. ALWAYS KEEP YOUR RESERVATION # AND WHO YOU SPOKE TO!

IT WAS DIFFICULT TO LOCATE THE RIGHT SIZED TRUCK. HOWEVER, ONCE I FOUND IT, THE SERVICE WAS GREAT AND THEY WERE VERY ACCOMMODATING TO MY NEEDS, ESPECIALLY WHEN I HAD TO ADD EXTRA DAYS ONTO WHAT I ORIGINALLY EXPECTED.