Nielsen Bros Flooring Auburn
About us
For over 50 years, Nielsen Bros Flooring has been the best choice in the Pacific Northwest for carpet at great prices. Today our product lines have expanded to include solid hardwood, ceramic tile, natural stone and an amazing array of new materials like cork, bamboo and composites.But one thing hasn’t changes…the savings you’ll find on every product. We make sure our prices are the best you’ll find. Yet shopping at Nielsen Bros isn’t just about selection and savings…it’s also about customer service. Our showrooms are tasteful, clean and conveniently located. Our staff of sales representatives are trained to put you first; to help you through the many choices to find just the right material, style, color and price. After the sale, we make sure installation is fast and trouble-free. We guarantee our labor and our manufacturers guarantee their products. If there’s ever a problem, we solve it. When you come to Nielsen Bros for carpet or any other type of flooring, you’ll discover the best in selection, savings and customer service.
Business highlights
76 years of experience
Services we offer
Carpet Cleaning, Carpet Sales/Installation/Repair, Flooring Sales/Installation/Repair, Hardwood Flooring Sales/Installation/Refinishing
Amenities
Free Estimates
Yes
Reviews
4.627 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 19% | ||
| 0% | ||
| 4% | ||
| 4% |
Showing 1-25 of 27 reviews
Dave D.
Oct 2020
Nielsen Bros of Auburn gets an A+ from our family. They sent 2 employees Allen and his dad. After the first day Allen worked alone. Not enough words to describe how diligently he worked. He came totally prepared to work each day. He was always pleasant, informed us right away if there was a question and I don’t think he ever took a break. It was a big job but his work shows that he never cut corners. Nielsen Brothers, you sent us an excellent worker who represents your store!!! We would never hesitate to deal with Nielsen Brothers again. Dave and Mary Danforth
Lee C.
Feb 2017
They gave us a free upgraded nice padding. The carpet was already on sale but that weekend, they were having this kind of closed door sale. They told us that our carpets are already discounted and we're probably not getting anything more. I called back that weekend and they ended up giving me even a better deal. I absolutely would use them in the future. There was only one slight problem but it was rectified. We had told them that we wanted the closets downstairs to be done and they didn't do that. They didn't leave us the remnants for us to put it down ourselves. We did call them and after a few back and forth phone calls, they did come back out and put it in.
Timothy R.
Apr 2016
unknown
Blake J.
May 2015
Were prompt helped get what we needed done
Valerie T.
Apr 2014
I went to Nielsen Bros got one of their sales. I'm not really sure if I got a deal or not because even though it was a sale, I feel like they were a little pricey for what I was getting. I decided to go with them anyway because of their reputation. The salesman was OK, and he did help me select a tile that would not clash with my countertops.
The best part of my entire purchase was the installation. Petr did an awesome job. He was on time, worked very hard throughout the entire day, and was a perfectionist! My bathrooms look beautiful. He does all types of flooring, and if I need more flooring done, I will ask for Petr. On a personal note: I did wonder why they didn't send two installers - 3 bathrooms with lots of odd shapes is kind of a daunting job for one person. But he plowed through the job and I'm very pleased!
The best part of my entire purchase was the installation. Petr did an awesome job. He was on time, worked very hard throughout the entire day, and was a perfectionist! My bathrooms look beautiful. He does all types of flooring, and if I need more flooring done, I will ask for Petr. On a personal note: I did wonder why they didn't send two installers - 3 bathrooms with lots of odd shapes is kind of a daunting job for one person. But he plowed through the job and I'm very pleased!
Daniel W.
Feb 2012
The entire process went very smoothly, from the moment I walked into the showroom in Auburn I was greeted in a friendly manner. I told the manager that I was looking for Mohawk Smart Strand carpet and he led me over to the samples. The best part was they even had sample carpet installed on the floor so that I would be able to know exactly what it would feel like in our home. I asked for some samples to talk about it with the rest of my family and he was eager to lend them to me. We choose the Organic Luxury in the Winter(something) color. After paying a couple of deposits they had the carpet ordered and ready to install. The installation went without a hitch and one of the carpet installers stated that he had worked with Nielsen Brothers Flooring for 20+ years as a sub contractor. It was nice to have people that spoke English and knew exactly what I wanted from them. Excellent service!
Benson L.
Jun 2011
Installers came 2 hours late. One had to drive to Kent to get more carpeting. The 2 guys took turns going outside for several minutes at a time, while the other guy stood around. They came 2 hours late, then stayed until 7 p.m. We called Irene at the store, and she was completely unresponsive and unhelpful. After selling us the carpet with installation, she could care less. The installers left a mess, which they did not vacuum up (lots of fibers and scraps all over the place).
Linda M.
Jan 2011
It went great. Would highly recommend them to anyone
Douglas G.
Jan 2011
We had a wonderful experience. Store staff was friendly and helpful and they came out and measured our space promptly. We ordered early and they held it until we were ready for the install. Since we were carpeting over mid 1950's concrete, they helped us select a wool pad to allow any condensation to evaporate. Installation was tricky as well since the old concrete was so hard. The installers worked until late in the day and did a great job around all the trim (it was just installed and painted prior to the carpeting). We had a very small remnant so we know they measured well. All in all a superior experience!
KARI C.
Nov 2010
I wanted to install environmentally responsible flooring without the toxic fumes. They had two types of flooring that fit my needs. They helped me decide which one to choose. The company sent one of their technicians to install the linoleum. He was prompt and did a good job. The one problem was when the person measured the bathroom, she did so incorrectly and the installer had to splice two sections together. He offered to bring more linoleum but I didn't like the idea that a whole large piece of linoleum would be wasted. He did a good job splicing the pieces and assured me the sections were sealed and would not let water through. So far it hasn't be a problem. He did a nice job of hiding where he put the pieces together.
Linda M.
Sep 2010
Everything went really well. It was an excellent job. There was nothing we disliked about them or the service. We were able to coordinate and split up the job between 3 days and they were very accomodating.
Catherine M.
May 2010
everything was done timely and done well.
Michael S.
Nov 2009
They are professional, responsive and punctual. If there is a problem, they come back the next day and fix it. Their pricing is reasonable and the quality of their work is good.
Jacqui O.
Oct 2008
We stopped into the store on a Saturday. Phaedra helped us pick carpet that met our requirements. She came to our home the next Monday to measure and write up the order. Carpet was installed 10 days later. The installers were on time and courteous. They took away the old carpet and pad that we had previously removed ourselves. The carpet is beautiful.
KAREN Z.
Aug 2008
I got the statement for the balance on Monday morning. First thing Tuesday morning, I got a call from the owner who said "I understand you won't pay your bill." I have no idea where he got that from because I never said that. He began yelling at me so I told him he didn't have to yell so he said "fine, I will whisper" in a whispered voice. I couldn't believe an adult would behave in that manner. That very day, I went to the office and provided them my credit card to pay the balance just to get rid of them. I will never do business with them again.
Mary E.
Jul 2007
The private contractor they use is quick and clean. There was no mess left and it was a really great job.
Patricia L.
Oct 2006
Flooring looks great. Installation was performed by a subcontractor. It was good quality work and looks great. They cleaned up everything when they left.
JENNIFER H.
Oct 2005
THE INSTALLER WAS VERY PROFESSIONAL. HE HAD TO RESET MY DISHWASHER DUE TO THE NEW FLOOR HEIGHT. THE FLOORS ARE STUNNING AND I WILL GO TO THEM AGAIN. HE DID NOT LEAVE ANY MESS AND EXPLAINED HOW TO CARE FOR THE FLOOR.
ERIC N.
Sep 2005
VERY GOOD, WE WOULD USE THEM AGAIN AND REFER THEM TO OTHERS. THEIR CUSTOMER SERVICE IS EXCELLENT. I HAD CLEAR COMMUNICATION WITH EACH PERSON I DEALT WITH.
KIM B.
Sep 2005
THE JOB WAS DONE IN A TIMELY MANNER AND THEY WERE VERY WILLING TO WORK AROUND MY SCHEDULE. THERE WERE SOME MINOR SCRAPES TO THE PAINT WHICH WAS NOT UNEXPECTED AND EASILY FIXED. WE WERE HAPPY WITH THE JOB OVER-ALL.
Homeowner
Sep 2005
ANDRIA BOVEY OF NIELSON BROS FLOORING WAS A SUPER SALES PERSON AND PROJECT MANAGER. SHE SHOWED US A LARGE AMOUNT OF PRODUCT. SHE COME OVER AND DID ALL OF THE MEASURING HERSELF TO ELIMINATE ANY CONFUSION. SHE ORDERED THE PRODUCTS AND KEPT US INFORMED ON DATES OF ARRIVAL AND INSTALLATION. SHE WAS A GREAT PERSON TO WORK WITH!!!
Homeowner
Sep 2005
COMPANY EMPLOYEES WERE VERY PROFESSIONAL AND COURTEOUS. THEY HELPED US CHOOSE THE EXACT AND BEST CARPET FOR HOME. THEY WERE PUNCTUAL AND COMPLETED THE TASK AS STATED, THE PRICES WERE REASONABLE. I AM VERY SATISFIED.
SHIRLEY H.
Sep 2005
THE REPRESENTATIVE WAS VERY PROFESSIONAL, FRIENDLY AND KNOWLEDGEABLE. HE PROVIDED OUR ESTIMATE WITHOUT ANY HIGH PRESSURE SALES. THE SHOWROOM HAD A WIDE VARIETY OF PRODUCTS TO CHOOSE FROM. THE REPRESENTATIVE ALSO EDUCATED US ON THE PROS AND CONS OF INSTALLING LAMINATE OURSELVES VERSUS HAVING IT INSTALLED BY PROFESSIONALS.
LYNDA L.
Sep 2005
THE WORK IS BEAUTIFUL. THE WORKER WAS PROMPT, KNOWLEDGEABLE AND VERY COURTEOUS. HE WAS PROFESSIONAL AND SO PATIENT WITH ME AS I ASKED QUESTIONS. I WOULD LOVE TO HAVE NIELSENS DO MORE WORK IN MY HOUSE.
JONI H.
Jun 2005
WE WERE PLEASED WITH THE SERVICE BOTH TIMES WE USED THIS COMPANY. THE SECOND TIME WE HAD COMPLAINED ABOUT THE WAY THE FIRST CARPET HAD WORN. THEY PROCESSED A WARRANTY CLAIM AND REPLACED THE CARPET WITH ANOTHER BRAND. VERY PLEASANT TO WORK WITH.
Licensing
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FAQ
Nielsen Bros Flooring Auburn is currently rated 4.6 overall out of 5.
Yes, Nielsen Bros Flooring Auburn offers free project estimates.
No, Nielsen Bros Flooring Auburn does not offer eco-friendly accreditations.
No, Nielsen Bros Flooring Auburn does not offer a senior discount.
No, Nielsen Bros Flooring Auburn does not offer emergency services.
No, Nielsen Bros Flooring Auburn does not offer warranties.