Home Comfort Heating & Cooling

Short story: Peter and team screwed the wiring on the heat pump they installed and refuse to fix it. Long story: Peter installed a heat pump and hooked it up to my thermostat, in the summer. It heated and cooled my house as described. Until a cold winter hit and the outside unit iced over, which meant my house didn't heat at all. They showed up and used hot water to de-ice the unit, and told me they had configured a thermostat setting incorrectly during installation that caused the de-icing functionality on the outside unit to turn off. But the good news is, they told me they fixed it on that visit, and didn't charge me. So I'm thinking, that's great, these guys are wonderful, and while there was an issue in the installation, they stand by their work and fix it if there is a problem. That turned out to be wrong. It happened twice more in the following winters. So I tried debugging myself. I called the thermostat company. After sending them pictures of the wiring, they told me Peter wired it incorrectly - he wired it as a boiler instead of a heat pump, so it was messing with the de-icing functionality. I'm thinking, no problem, Peter stands by his work quality and his work. I was wrong. Peter refuses to come out and fix it. And stopped replying to my texts. He'll probably reply here saying his work is out of warranty. This wasn't a worn-out part. He wired it incorrectly and doesn't stand by his work. Don't hire this company. They offer you a great price to install, but you are gonna have to pay true professionals later to fix their work. They won't even respond to you. Save yourself some headaches and pay extra for a professional.

Wonderfully! The job was completed on time and I was kept up to date on progress as it went along. All in all the team was here for 3 full days and they were extremely professional. Our home has been a bit of a fixer upper so I have worked with a lot of local contractors in different specialities, but of them all this was by far the best experience I have had. If you are looking for heating/cooling work, you will have a hard time finding anyone better. 100% attentive, thorough, and careful with the job. If you are at all like me, you are always careful reading glowing reviews like this, but I am completely unbiased in this assessment. I hadn't heard of the company before we found them via Mitsubishi's site a few weeks back when I was seeking quote. They finished the job about a week ago and I've already passed their name on to friends who might be thinking of HVAC work. Highly recommended!

Excellent,very professional, said would be done in one day, it was.

Great. Had a walk thru with contractor followed by installation a few days later. Did a great job of hiding the copper and condensate tubing.

Peter was professional and finish the work when he said and the price he said

It was awesome.