Founded 2005 • With Angi since February 2007
Angi Certified
roofing
2021Service Provider Response
Hello [Member Name Removed], While we are disappointed by your review we want to thank you for choosing Guardian Roofing for your project. As our General Manager explained in previous correspondence, the $500 fee was for an emergency tarp service we performed to prevent further damage when new leaks developed during January’s record heavy rains. These newly developed leaks are in no way connected to the repair work we performed and as such you received a new quote. We apologize that you feel you were provided an inadequate assessment and we have offered to reinspect your roof free of charge and discuss the best options moving forward. Should our inspection reveal that our work damaged you in any way we will certainly take appropriate action. Best Regards, Morgan RService Provider Response
Thank you so much for taking the time to post such a thoughtful review and providing us the opportunity to assist you with your roofing needs. We are very fortunate to have such a wonderful Team and I’m excited to share your kind words with them. Lori and Matt Swanson, OwnersService Provider Response
Hi [Member Name Removed]! Thank you so much for your thoughtful review and picking Guardian for your project! We appreciate your kind words and are so happy you are happy! If you need us for anything please don't hesitate to reach out. Lauren Client Service ManagerService Provider Response
Hi [Member Name Removed], While we are disappointed by your review we want to thank you for considering Guardian Roofing for your project. I have looked through your account and reflect our team reached out to schedule a time for an inspection and estimate but do not reflect we received a return call. If you are still interested in starting the estimation process please let us know and we would be happy to get you scheduled for a thorough inspection of your roof. Thanks again, LaurenService Provider Response
Thank you [Member Name Removed] for taking time to acknowledge our Team at Guardian Roofing ! We truly appreciate the opportunity and we will be here if we can assist in the future. Take Care , Stay Safe and Healthy! Lori Swanson , Guardian RoofingService Provider Response
[Member Name Removed], Thank you very much for taking the time to share such a detailed review! I’m looking forward to sharing it with our Team at our weekly meeting so each department can see how they were helpful to our client. We truly appreciate your patience in regards to the schedule and happy we were able to get the job completed to your satisfaction. Thank you again for your business! Lori Swanson , Guardian RoofingService Provider Response
As the Owners, Matt and I would like to thank you for taking the time to bring this to our attention. This was an unfortunate mishap since here at Guardian, we are built on integrity and customer satisfaction and have a long standing history of repairing roofs rather than replacing. We allow our work and customer satisfaction to speak for us, but unfortunately, you've expressed that we fell short on that task with you. As you can see from other neighborly reviews, we make it a point to put the customer first in all of our decisions. We can't fix the past but we encourage you to call us if you still have questions about your roof and I'd be happy to send the detailed photos of your inspection and roof drawing if you they would be helpful for you to have for your records. I can see all the time and resources we spent trying to assist so we will share this review with our team and allow it to influence our future as we continue to strive for excellence and customer satisfaction. Until then, please accept my sincerest apologies on behalf of everyone here at Guardian Roofing.Service Provider Response
Ms. [Member Name Removed], I sincerely apologize that you are frustrated with the end result of our service. I will reach out to you today or you can contact me directly at 18779269966 at your earliest convenience. Please know we take your feedback very serious and will use it for continued improvement. I have reviewed the before and after photos of your roof system and listened to all your calls including the most recent at 11:09 AM 2/7/2020 with our client care team. If our Team would've been alerted to your frustration at this time I would've reached out in advance. As a homeowner myself I can genuinely understand your perspective. Guardian Roofing in good faith wanted to help you with your roof and is unfortunate that at times once we remove debris and deeply rooted moss that the integrity of the roofing material is worse than what was visible prior to the clean. I will use your feedback and project photos for continuing education and training for our sales and production department as we truly do not want dissatisfied clients. Respectfully, Lori Swanson - Owner and Founder of Guardian Roofing.Service Provider Response
Good afternoon valued Guardian Customer! Thank you for taking the time to leave such a kind review. We are happy to learn that you are pleased with the finished product! If you have questions or concerns, or would like to join our Guardian Protection Plan to maintain your beautiful new roof, just give our office a call and we're happy to help. Thanks! Lauren Ogle Client Service ManagerService Provider Response
Hi [Member Name Removed], Thank you so much for your thoughtful review! We truly appreciate you choosing Guardian Roofing to assist you with your roofing needs. We will definitely share this with our Team at the next company meeting as well. They love seeing these reviews too! Sincerely, Lori Swanson Owner/FounderReal estate roofing, commercial roofing & multi family roofing, metal roof repair
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