CertaPro Painters

Everything involved with the scope visit, the contract and scheduling was exceptional. The painter did a very nice job, but has to be reminded that a few bubbled spots needed to be addressed before he finished the project. Unfortunately he only scraped and painted the bubbled spots, so I needed to go up and fill the spots and repaint the finish. It was a good job, but it could have been perfect had the painter attended to those spots.

Certapro Painters did a great job, painting my decks and exterior trimmings of my house. The paint on my decks was perfectly done including the color and the quality of paint they used. Mr W Tierney and Nicki explained to me all the works to be done from start to finish and answered all my questions and concerns. They did an amazing job, I’m a satisfied customer

Excellent paint job! Competitive pricing and quick service. The job was done on time and communication was great. I can’t remember the young man’s name who was the lead, but the company should recognize him for his outstanding work!! This is the second time using this company which is the Federal Way franchise. The estimator Nichole Johnson is a real pro!

fast,efficient, reasonable cost

I was very pleased with the exterior painting service. The painting crew arrived timely each day, worked steadily, and cleaned up behind themselves at the end of each day. The few â glitchesâ I noted at the end of the project were quickly and professionally remedied. Sonny, the carpenter who took care of some needed repairs, was a joy to work with. The house looks great!!

Great service. It was completed in 3 days as quoted. My only reservation was the surcharge on my credit card, it was 3.5%. However, there is no surcharge if you pay by check or debit card. Would highly recommend.

We really appreciated their professionalism. They accommodated us into their busy schedule at the last minute and it made such an impact on the selling of our house. They were able to paint the complete interior and exterior trim in 3 days. It turned out so well. Their customer service rep Nikki was outstanding!

Fine

Great rates, great job painting our cabinets. Good customer service. We are very happy that we chose Certa Pro .

This is the second time we had CertaPro paint our house and they did a tremendous job again. The house looks great!

Exterior painting well done. Painters friendly and listened to us. Looks like a new house. Office manager was extremely helpful as we worked thru the various jobs and rainy days.

These guys wasted many hours of my time. I needed a relatively small job done in a rush and made it very clear upfront. They promised me they had lots of available crews and baited me in. Once I signed the agreement and it was time for them to schedule a crew they discovered they did not have crews available. A very JV operation. Would not recommend working with them.

Lack of communication. I was told the work would start within 2 weeks of me signing the contract. The reason the timeline was important was I had scheduled a date for the gutters to be installed, a new deck was to be started and as well I had business commitments to keep. They NEVER contacted me about a start date after they took my deposit. I had to call them as I already had to re-scheduled my gutters. Funny how they could start pressure washing 2 days later so must be who yells the loudest. The final work was acceptable only. The painter wanted me to do a walk through the day they finished and sign off on it. I did so and now wished I had not as the window trim was sloppy with no clean edges. The *carpenter* work was shoddy and as well he had excuses as to why he did not do certain parts that we had already gone over and as well I had bought the materials for. After complaining about the $400.00 plus dollars spent on new trim and siding that was not done they told me I could take the materials back. So I had my own carpenter come in and do the work they did not do. They claimed there was rot so they could not but there was not any at all. Overall as a former general contractor, I would never hire them. Oh..and, before I complained about all this they sent me an email stating that corporate (The Franchise group I assume) would be contacting me shortly and we are hoping they would get 5 stars. Well after the complaining to which by the way they did not even try to resolve, the phone call never came for my review

Everyone I worked with was very friendly and helpful. The job was done extremely well and in a timely manner. I am so pleased with the outcome and the experience I had with everyone at CertaPro. I would definitely recommend them!

Could not have been better!

The painters were hardworking, listened to all my requested, and were very clean!! Anne found the color I was searching for just by describing it to her!! I am so in LOVE with my home now!!! Thank you ;0)

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I was told that I had led in the paint. I was told I would have to pay extra so that the painters could wear protective gear. First of all, the house was painted in 2004. No lead sold in paint. I did not see one worker wear any protective gear I was paying for. Likely because they knew there was no lead in the paint. On finishing the job, I received a bill for lead costs. When I made a complaint I was told I would be contacted x 2. I never received any call regarding why I was paying a huge amount for these painters to wear protective gear they never wore. Despite repeated attempts to talk with someone about it....I got nothing!!!! No response whatsoever. This company is a complete scam and everyone should be aware. I will never refer nor hire them again. This is only the half of what I can tell. I originally contacted them in 2018 and expected my house to be painted. However, I never received any response whatsoever. Be very careful in hire this company. If you can find someone else I would go with them. The shananigans are far too much to take and are. Or worth your time. Horrible experience!

The whole team worked together and the on-dsite painters worked very hard from early morning to night to capture the good weather. They were courteous, quiet, and listened to our requests and suggestions. A very good experience.

A couple of errors took place but they were handled professionally...a very good company.

Quick respond to any questions l had. Work was neat and clean.

CertaPro was very flexible to accommodate our schedule. They were there on time and very courteous and friendly.

Scheduling and coordination was fantastic and very fast... others were giving us 3 - 4 months lead time, but CertaPro was able to schedule us w/in a week of us selecting their bid.