CertaPro Painters® of Seattle

The company painted the exterior in May 2016. The paint started lifting within six months of the job. After many attempts to get them to repair the work they came back in July 2017. In March/April 2018 they came back out to conduct the two year warranty inspection. The owner came out and identified areas to correct. I was told that a painter named Victer would contact me to schedule the work. It is now March 2019 and no one has contacted me. I did make contact with the office manager yesterday who said she would look up the report and get back to me by the end of the day yesterday. I am still waiting for the return call. Since there was some question about the condition of the siding I had a siding contractor look at the siding. The determined the siding is in good condition but the paint job was inadequately prepped and needs to be redone.

Very well done

Clean, well done.

Job went well.  After 6 months the paint began peeling. I contacted CertaPro and Justin came out to the house just after Christmas. He agreed that the repair was covered under warranty and he would contact me March 1 to schedule the repair. March 1 came and went.. At the beginning of April I began calling and emailing to get an update on when the warranty work would be scheduled. As of today April 26th no body has responded not Justin the sales person nor Annie the office manager. UPDATE: They came back and honored the warranty.

Well DONE, professional, and done in the time promised!

I have 25-year-old wood cabinets.  They painted them an antique white and they are gorgeous.  I'm extremely happy I had this done.  The estimator, office staff, and crew provided exactly what they told me they would.

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A friend referred me to CertaPro after finding them on Angie's List.  She was thrilled with her house and suggested this company.  I felt well taken care of from first call to final day of painting.  Everyone was so helpful on the phone when scheduling and the painters that came out answered questions and did such a good job.  I'm glad I don't have to paint very often but when I do paint again I will ask CertaPro to do the work.  Great overall experience.

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The estimator came out and was friendly and had a lot of great helpful tips. Once we decided to use them, we called the office and were treated extremely well. The work was scheduled around our needs, they sent us a detailed email confirming what we had discussed on the phone, and the crew showed up to paint as planned. It looks great and we are so happy we chose them.

unknown

From first call to completion of the job, the experience with CertaPro Painters and Will Tierney was exceptional.  They were helpful, professional, and punctual.  We weren't sure what colors to go with and they sent a color consultant out to meet with us at no cost.  They kept in contact with us throughout and were always happy to answer any questions I had.  My house turned out so well.  I absolutely love it.  I would highly recommend CertaPro to anyone who needs a painter.  I will definitely use them again.

Regarding the "F" rating from Nov. of this year.  I had a very similar experience.  
After setting a start date with Will in the summer of 2012, who was very flexible and very responsive, the lead was supposed to meet with me to go over everything.  Agreeing to start on that date when the lead called me, I made it clear I had taken the day off to meet with him.  That morning, I waited around and finally called the lead to see where he and the guy who was to do the  power-washing were.  He told me he was home sick and would call the power-washer. He seemed surprised that I called.  I don't think he remembered at all that we had "a date".  The power-washer showed up and was super friendly and quick.  He was the ONLY competent, concerned, professional worker I encountered the whole time. 
On day two, I came home from work at 3:30 and there was one person there taping up the windows, gutters, etc.  The problem was that he did it all wrong.  This is why the lead should've met with me.  The contract specified how everything was to be painted (downspouts house-colored, sides of window frames painted trim color, not house color, etc.).  When I tried to talk to the guy, he spoke little English, so I just let him go about his business knowing someone would have to fix it.  I left the owner a message about what had happened so far and told him I didn't have much confidence that this was going to go well.  The owner didn't call me, but the lead called and agreed to come out before I left for work the next morning.  He did so, and when I told him the contract said which paint colors were to go where, etc., he said that the paperwork was faxed and it was small writing.  Again, not very confidence-inspiring.   
On day three, I got home at 3:30 and there was nobody there and all the plastic was gone.  Apparently they were done with the body of the house.  So, in 8 hours they applied two coats of paint, back-rolling the first coat?  When my husband came home, we walked around the house and noticed they didn't do any prep work.  Holes, etc.  And if we didn't move it, it got sprayed with paint.  E.g., they sprayed the string that's on our gate so you can open it from the outside, so that it was stuck to the house.  When we pulled it off, paint came with it.  My husband called either the lead or the owner, I don't know which, and they agreed we would put blue painter's tape on the spots of concern. 
On day four, apparently the crew showed up and freaked out because of all the tape.  They called the owner, who must've come out, seen it, and sent them home.  
On day five we came home and there was a crew repairing the holes, painting the trim, etc.  The guy who power washed the house was there and was super nice.  He apparently took over as lead.  We were pleased and gave him a check.  Over the weekend as the paint dried, we realized we could see EVERY patch they repaired (all over the house), so on Monday I stopped the check and called the owner.  He went out to look and again agreed with me.  He did seem honest in admitting when things didn't look right, but I am not sure how honest it is to have workers try to get away with bare-bones in the first place.  Seems like it must've costed him more in the long run.  That day someone came out and re-rolled all the boards and we were satisfied.  Still a really bad job due to no prep work, etc.  I was sure we would require warranty work (see "bad job" above).  Sure enough, we noticed bubbling within two months.  More bubbling on the entire back of the house the following summer, and paint beginning to peel on the soffits on all sides of the house.
I almost didn't contact the company because of the terrible experience I had already had, and the terrible product.  But I mistakenly assumed they'd want to send their A-team to fix an already unhappy customer's paint job.  In late May of this year I emailed the company and Will came out around June 5th.  He took pictures and agreed the warranty would cover it.  We agreed to touch base after July 4th, as I told him that the bubbling was most noticeable in the heat of the summer.  I contacted the company about a week after July 4th, and although continuing to respond to my emails and telling me I was at the top of their list, they didn't  get someone out until mid-August.  The painter came out on a Sat. at my request so I could show him everything.  I must've told him three times that I needed him, as the expert,  to walk around the house and look at everthing, as I couldn't possibly point out everything, especially on the soffits which are way over head.  He said he'd come out Monday afternoon. I thought, "afternoon?  Ok, maybe he's just going to do some prep for the next day".  He didn't call or show.  The next morning, the office person emailed me to say she got a message from him that our warranty work was complete.  I was nervous.  In a couple hours?  Scraping, sanding, priming, two coats of paint? When I got home I was utterly speechless.  He had cut out the bubbles and brushed some paint over them.  So you could see right through it.  And feel it.  No sanding, etc.  And he missed three bubbles. The only area on the soffit he addressed was the one I pointed out AS AN EXAMPLE.  And he didn't sand it, he just put paint over where bare wood was showing through.  I emailed the office person, and at about 5:30 at night, when we were literally putting food on our plates for dinner, there was a knock at the door and it was the painter.  Without calling first.  He said something about it just being primer, but why was it the color of our paint?  I pointed out the bubbles he missed and repeated that I needed him to check all the soffits and fix as needed.  We ended up going to our basement to wind down for the night and he eventually left.  
The next afternoon I looked at his work.  He didn't fix the bubbles I had literally put my hand on to point them out.  He didn't address the cracking paint on the soffits, except, again, the second place I pointed out AS AN EXAMPLE.  The bubbles he did fix were sanded smooth, but he must've only used one coat of paint, because you could see the repairs.  I emailed the office. She was understanding and said they would get someone else and the owner would come out.  He did, and again agreed it wasn't right and he'd get someone else.  I told him I did not want to talk to another of these guys because they are not listening to me anyway, and we agreed he would meet the next painter at my house and come back to inspect after the painter was done.   Days go by, nothing.  I email.  They are trying to find someone.  Days go by.  I email.  Someone quit.  Days go by.  I email.  They tell me I'm at the top of the list, but if I am, does that mean nobody is getting their house painted? 
I had given up and written them off, when a painter called on a very cold Thursday in November at 4pm and left a message that he was going to fix my warranty work the next day.  It had been about 30 degrees overnight and 41 degrees during the day.  I called the paint company where I got my paint and they were concerned about touch up work being done in this temp.  Also, I sort of expected the owner to call me to say he was meeting the painter at my house as agreed and to reassure me.  I called the painter

Great

While both worker and supervisor were courteous and professional on the job and on the phone, we were very dissatisfied with our experience working with this business overall. Poor attention to detail. They often showed up late - sometimes over an hour later than they told us they would be here - without a phone call to let us know they were running late, or an apology when they arrived. Nail holes were not filled in as specified in the contract, until we pointed it out when the job was almost complete. We were expected to remove all outlet and switch covers ourselves. They forgot to get one of the paint colors and they sent me to Lowe's to purchase the paint and some sanding brushes. Although the cost of the paint was eventually deducted from the final bill, I had to ask for this - it was not automatically assumed that I would not have to pay for the paint above what was already agreed in the contract. The worker left one day and it was obvious upon later inspection that he had not finished painting one of the closets. He did not mention this to us or to his supervisor. It became clear that he did not complete the work because he ran out of paint. We never saw him again, and his supervisor eventually completed the work. We requested some touch up of a few areas of trim - this was discussed when we had the original walk-through and discussed the scope of the work, and the potential for additional work was written in the contract. But we were made to feel that we were asking for too much and inconveniencing them when we requested the touch up work to be done. They advertised that they would do additional work aside from simply painting to complete the job to our satisfaction (and we would pay for time and materials). We asked for a few screw holes to be speckled and repaired and this ended up being the part of the job that looked the worst in the end. We had them do these areas again but it didn't come out much better and, instead of insisting that they keep trying to get it right, it seemed best to just stop because it was clear they wouldn't be able to get it right. In general, we were made to feel as if our job was a minor, insignificant job to them (interior painting of an entire 1100 sq ft condo, multiple different colors). They made it clear they were fitting us in between other larger jobs. They initially told us it would take 2 days and would be easy, but it ended up dragging out over the course of 3 weeks, forcing me to miss a lot of days of work. They made us feel like they were doing us a favor by fitting us in. They were obviously rushing to get work done, sometimes very clearly trying to get out before a Seahawks game started. It was overall an unpleasant experience and we would never recommend this business to anyone.

The prep work went pretty well with one smaller area missed at the pressure wash stage. I felt like the painters knew their work well and had solid skills in doing the work. Communication could have been better, but was not a bad experience. I would use this group again but would require more communication start to finish.

The service turned out very well.

Excellent customer service. The guy who owns the company is very knowledgeable, very straight forward. The crew that was there was very nice and was very accommodating. Everything about it was like a four star great. Price was extremely reasonable.

Satisfied with the work done.  Complied with all requests and easy to work with.

unknown

The crew was very courteous and constantly communicated with us about their timing and work.  They did an excellent job and went beyond the call of duty.  They matched the paint and did a great job.

Certra Pro painted the exterior of the house and garage including prep work, trim, and body. William, the sales person, was great. He was extremely helpful when I was trying to decide on colors. He picked up three different samples (at no extra charge) and put it up on the house while I was at work. 
The crew was very professional and friendly and cleaned up at the end of every work day. After they were done, I had a few concerns with some of the prep work (not scrapping all the paint in certain areas). Will and the painter walked around the house with me and fixed all my concerns quickly. 
Overall they really did do a great job and addressed the concerns I had.

I can't even put into words how impressed I am. First, I'm impressed with their background experience in the industry and ability to educate us as to what paint works in terms of brand, sheen, and. They were able to inform me why our old paint was wearing so horribly (the last painters used cheap paint and in the wrong finish so every scrape and scratch showed). I changed an interior paint color and thought a certain color would work well. Ray didn't question when I told him what I wanted, but, intelligently gave me a second option, slightly lighter, which in the end was the right pick for the job. I'm glad he did, or I wouldn't be so happy with the final work product now. Second, we appreciated their flexibility, promptness, and responsiveness. In three words: customer service oriented. They worked around what worked best for us in terms of time to do work and overall schedule. Ray came to the building to personally inspect daily, would ask me about things to make sure we were on the same page, and let me know a few additional things he noticed, which I appreciated. Third, these guys did great work in terms of the work product. My building looks literally brand new. It's amazing. Fourth, the price point was extremely competitive. Honestly, I feel like it was low given that the work product is so superior to the last two paint jobs we've had in our building. Long story short, we planned to possibly have another company do our exterior paint this summer. All the owners love the interior so much we would not think to go anywhere else.