Founded 2003 • With Angi since May 2010
We are a family owned and operated company with a unique 24/7 approach to customer service. Our state of the art paint booth allows us to be at the highest industry standard and also environmentally friendly. 37 years in the business means we have the knowledge to make your repair process completely painless. No repair is too big or small for us.
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Angi Certified
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Verified Reviews
Ratings Distribution
Rating Details
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Showing 1-16 of 16 reviews
jeff P.
07/04/2018
Auburn Valley Collision did a great job on our company van. It actually drives better than it did before the collision. Their team kept us informed throughout the process. Best auto body repair experience ever.
Description of Work
Auto body repair after collision.
Category
auto body repair
Hire Again?
Yes
Peter C.
04/12/2017
Teresa N.
11/01/2016
It was a pleasure working with Auburn Valley Collision! Chris was very helpful explaining all the work that needed to be done and provided a thorough estimate. The quality of the work was fantastic and the color match perfect. The office staff provided regular updates as the car progressed through the various phases of repair. Great quality work combined with excellent communication and attention to customer satisfaction made this a great experience.
Description of Work
Collision repair
Category
auto body repair, auto painting
Cost
$3,000
Hire Again?
Yes
Dennis C.
02/15/2016
Very unsatisified. See above
Description of Work
Repaired left front and rear quarter panels and drivers door on 96 Miata. Requested that they replace door with an undamaged one. They did not and just put a new skin on the door. Drivers window now leaks when it rains, and it never did so before the accident. The company was notified, but has never made an attempt to correct the problem. The car now sits in the garage on rainy days. I used to drive it in all types of weather. They seemed anxious to do the work when I first took it in, but didn't want anymore to do with me after the work was completed. I won't be giving them any more work or recommending them to others in the future.
Category
auto body repair
Cost
$3,000
Dennis R.
10/21/2015
Sheri N.
06/17/2015
Robin H.
06/11/2015
unknown
Description of Work
A deer ran into our Toyota 4Runner damaging the hood, the entire side panel and door, and front and rear bumpers. I can't say enough about the service. They coordinated everything with our insurance company, were very clear about the service and cost, and did an outstanding job repairing our vehicle. They also have a rental car agency right there so that is particularly convenient. Everyone was polite and went the extra mile. In fact, when we first went in for an estimate, an elderly gentleman who was a veteran was there picking up his vehicle. He was reaching for his wallet to pay the difference between what insurance paid and the cost. The young woman at the counter said no and they did not charge the elderly man the difference. It was a true act of generosity and respect for a veteran and elder. A class act.
Category
auto body repair, auto repair
Cost
$8,000
Hire Again?
Yes
Julie C.
04/10/2015
Ryan C.
10/15/2014
unknown
Description of Work
We had someone rear-end us in a parking lot and needed to get a quote for services. Trusting Angie's List for user ratings we just decided to go all-in with Auburn Valley Collision. They were super fast in quoting on-the-spot with accurate estimates and estimation of turnaround time. The actual service was fantastic and looked like nothing ever happened. They were extremely knowledgeable and friendly. We'll definitely be using them again in the future.
Category
auto body repair
Cost
$1,500
Hire Again?
Yes
Shane M.
09/03/2014
The repair went as scheduled except for a delay caused by the insurance company. AVC got the issue resolved with no intervention on my part. The repaint and repair was excellent. No visible trace of the damage remains and paint color matches perfectly. My one minor complaint is that we verbally agreed to a touch up on the driver side door when I dropped it off and that was not done when I picked it up. I should have gotten it in writing as the work was likely forgotten about by the time it got to the paint guy. I will say again that they did a great job matching the paint. I have a high gloss multistage (or something) metallic paint and it matches perfectly with the rest of the car. I would use these folks again, just get the whole deal in writing.
Description of Work
Repair work do to minor sideswipe accident. Replaced rear wheel, removed crease in a panel and a door ding and repainted/ faded on one side of the car. I also had a detail done while it was there.
Category
auto body repair, auto detailing, auto painting
Cost
$2,600
Hire Again?
Yes
Maggie C.
06/14/2014
Cheryl C.
05/07/2014
After the accident, I immediately called Auburn Valley Collision because they did such a great job before getting deep scratches out of my hood so I trusted they'd do great job again. They took complete care of me and kept me updated through the whole process from towing, rental car, damage estimate, insurance process, all repair steps, etc. The whole process was smooth and stress free and ended up with my car looking and running great like it never happened.
Description of Work
I had front end damage due to rear ending a suv. I ran into the hitch hard. My front end was pushed into my radiator, fan, etc. I had damage in bumper and front end was misaligned And damaged internal motor parts. Auburn Valley Collision did a great job completely repairing my car and returning back to full condition mechanically and visually.
Category
auto body repair
Cost
$4,000
Hire Again?
Yes
Wendy S.
09/01/2013
These guys are terrific, And I'm talking about more than the dents. The dents and paint job were perfect. But Bob Pell's customer service is over the top. The day before I brought my car in, I called to find out what time they opened. I figured I was going to get voicemail because it was Sunday. Nope. Bob answered the phone, and politely answered my questions. Once they had the car, I got daily texts telling me where we were in the process and his guesstimate of when it would be done. He and his son, Chris, are ridiculously pleasant, funny, and fonts of information. When I picked up my car, it was detailed! Vinyl, windows, carpet inside had all been wiped down/vacuumed, and outside was washed. Oh, and on the dashborard, they left a purple silk rose with their business card connected to. After a few days, I got another email asking how the car seemed and if there were any problems or questions. He answered all of my questions, even one about the product they used on the vinyl! PS, the dents/paint job seem fine. They guarantee their work, I think for LIFE! Anyway, this place is terrific! It was a most pleasurable experience at a time when everything else in my life seemed to be going sideways!
Description of Work
They bumped out several dents in the front half of my car, which also required them to remove a window panel, replace a few parts and do a paint job on several panels of the car.
Category
auto body repair, auto detailing, auto painting, auto repair, auto glass
Cost
$1,800
Hire Again?
Yes
Service Provider Response
Thank you so much! We appreciate YOU!Maggie C.
07/10/2013
Got a call letting me know that they found another (hidden from initial visual inspection) problem that would need to be fixed, but that the anticipated repair shouldn't change the completion date/time. AMAZING! This is the second time I have used Auburn Valley Collision to repair my vehicles, and will not deal with anyone else. My van came home in beautiful condition and of the $1200, I was only out $300 for my deductible Grades: Communication: A++ They kept me informed when things needed to be added I absent-mindedly forgot my netbook in the van, called and they got it and had it in the office fo me to pick up Quality of work: A+++++ Looks just like new! I just love Bob and the crew at Auburn Valley Collision, they are right there to help I NEVER talked to an answering machine. . . EVER!!!
Description of Work
I was hit and run by someone when my van was parked, and was unable to open the passenger front door. After calling my insurance, I brought the van to Auburn Valley Collision for repair. Allstate pays them directly, which is nice. I had to bring the van back three days later to be fixed, but the guys there fixed the door enough so that it would open until the repair was complete. Brought the van in for repair, and expected it completed four days later.
Category
auto body repair, auto detailing
Cost
$1,200
Hire Again?
Yes
Service Provider Response
Thank you so much for your kind words.Other Information
Services Offered
Auto Body Work,
Auto Painting,
Auto Service,
Auto Detailing,
Auto Glass,
Buffing and Polishing, Auto Inspections
Services Not Offered
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