Allred Heating Cooling Electric LLC

customer service was awful i hated the automated calls

I installed HVAC through Allred this Jul 2022 via Lowes. I spent 16000$ for the entire system. I am upset with Allred. First 1) the installation was not perfect, and the job does not look professional. The parts were arranged irregularly, the wiring was not done properly. Drilled holes in the wall in unwanted places to look ugly. 2) On Sep first week my AC stopped working, they sent the electrical person who said everything is fine it must be a heating issue. The next day another person come they could not figure anything out. The day after another person came and finally found that the transformer inside the furnace was burnt. They were replaced for free due to the warranty. 3) now in October again the Heater stopped working, I called the service center they said the service supervisor left for the day at 3 pm, and the only appointment is tomorrow (10/20) I am waiting for them to find the problem. Overall I am unhappy with the service and installation. I would recommend considering some other HVAC providers who do a better job. In my case, I am going to ask them to pay my entire money back and put back my old unit. I do not want to get into trouble every month with the faulty device installed in my house

I really liked their system because they even sent me a picture of the tech that would come out, gave me an accurate timeframe and their communication was overall, excellent! I can see that the technician is happy and enthusiastic with the company because of his attitude, which really tells you about the work environment and company culture.

Zac was very professional and informative.

Fast efficient service. Politely and informatively answered product questions.

They came on time, were friendly and did a good job. They also did a thorough cleanup.

Friendly, knowledgeable service

Friendly, fast, effective service. Did a great job with regular maintenance and completed an extra task same day without an exorbitant cost.

very good job

Zac, was excellent tech

Sean was awesome. Kept me informed as he worked. Stuck with the job til we had heat. Sleep nice and warm. Thanks Sean.

Friendly & knowledgeable. Good communication and hard working from Amy, Kyle & Matt. Quick to respond and thorough.

They came out the same day I called. They were prompt and the cost was reasonable.

Arrived on time, friendly, pricing up front and explained work performed.

Excellent

Professional and quick. What I liked most is they took the time to show and explain the problem. Established higher level of trust with me.

They will prompt in their service and were able to get my a/c working quickly.

Needed and inspection to sell home. Very prompt and efficient to get scheduled. Very professional groups of people

Great! Highly recommend.

Thank you for prompt and professional service.

I would highly recommend!

Very disappointed with their services. They tried to sell me NEW unit than help me fix the AC. They didn't test my AC but concluded that my AC compressor was broken and I needed to replace the compressor for $2K or buy a New AC. The other company has saved me $$$ thousands of dollars by fixing it for $150. Allred won't stand behind their service and Becky the person on the phone is even worse. Always seek for 2nd opinion if they tell you to do anything.

Very satisfied with basic tune-up. Professional in every way. Highly recommend this business.

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