Powers Chimney & Masonry LLC

Hired Powers Chimney for some minor maintenance work on our chimney. They did a great job. We now use them for cleaning once a year. Very satisfied with the service we receive.

Excellent had a great experience!!

I had a chimney liner for my wood insert cleaned out by this company. Since the cleaning, 16 months ago, my insert has not been drawing the proper amount of air to the point that when I open the door to the unit my living room is filled with smoke. The guys that came out were very nice, however I don’t feel they used the proper equipment for my home. They used a very hard looking chimney rod for the work. At one point it got stuck and they pulled so hard that my unit was lifting up inside my house, and it weighs a couple hundred pounds. I was yelling at them to stop and they said it was totally normal. It did not feel normal to me. It could have damaged my insert which I paid $3600 for. They were also supposed to do an inspection. They failed to disclose to my my chimney was not at the proper height for code and that some of the bricks had issues. I just had my chimney cleaned by another company 2 days ago and I was appalled at the amount of soot that fell out after just starting the cleaning. I have 3 children and my chimney was so full it could easily have started a fire. The owner argued on the phone with me and did nothing to try and resolve the situation. He interrupted me several times and made absolutely no apologies. Integrity and hard good work is something I value. The response from the owner makes it clear to me that customer service is not valued.

Completed it quickly and professionally.

Inspected and provided quote on suggested upgrades and other areas of possible concern

They left our house covered in soot. Our chimney is on the bottom level and it was all over the 3 levels. Our chimney was clean but everything else was not. They cancelled our first appointment and we had to reschedule.

Showed up as scheduled and did an excellent job. Showed me what work needed to be done and when. Offered to add additional services with a follow up phone call to schedule but I never heard from the company again.

They did a great job.

They came back four times to fix what they did. They were supposed to, the pipe that goes from the chimney to the roof, they were supposed to repair that. They repaired it after the 3rd attempt. They did finish the job but it was not done real well. I would not use them again. The first guy they sent out gave a wrong estimate. He got all materials and he got that wrong. It took us a couple of weeks to get them to come back out to give a new estimate and to get the right materials. Then it was just one delay after another. When they were here, it was real sloppy. I just don't think it was very professionally done. They also damaged the gutters in the process.

Scheduling was easy, friendly and professional. Connie did a great job. Work was done on time and well.

very well done--on time, completed work, inspected and advised of other work that needs to be done with estimate emailed after. Knowledgeable staff both on the phone and in our home. I would definitely have them do any future work on our fireplace or chimney

They came out and cleaned the chimney, but didn't bring the chimney cap part. Unfortunately, they took my old cap (so we have been without!!) and then left all the ashes from the cleaning in my yard for me to clean up. But they did spend a bunch of time writing up $5K estimate for "recommended repairs".

Why did we not do this sooner? Powers Chimney & Masonry made it simple to have this service completed from scheduling to the actual service. They were very friendly and professional. I especially appreciated their expertise. They responded to each of my question with informative details. The best part is we are now able to use our fireplace safely.

Not good. See above.

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It went well. The guy that came out worked really hard.

Great, clean it all out and even took care of a dead squirrel in the chimney for us!

Try to sell me 3000 dollars,of additional services

Purchased coupon through Angie's List, provider never got in touch. After some weeks I reached out to them--after that they were responsive. The office seemed to have some communication problems, they called me a day or two before the appointment confused as to whether they'd set up an appointment or not. They did not communicate clearly when the person would arrive. The service itself was great and the estimate was clear (got both a handwritten and typed copy). After the service, I received a follow-up call to see if I had any questions.

I purchased an Angie's List deal with this company, but was never contacted to set up an appointment and my calls were not returned when I reached out to try to set up a time for the service.

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Powers did a great job with the cleaning of our chimney, as well as giving us a thorough evaluation of what other work might need done in the future. Quick and clean.

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They cleaned up after themselves.

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