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Mayu cleaning services

House Cleaning

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Showing 1-1 of 1 reviews

Miriam N.
01/2023
1.0
house cleaning
  + -1 more
[*** Link removed ***] have been trying to get a customer service rep to report my dissatisfaction with one of the cleaners advertised on your house cleaning site. I reported in on your site and o yelp. No response . I am doing that again.
Description of Work: Little, general tasks but none of the tasks we had been agreed to be done. Mayu and I negociated the price of $170 for deep clean (see some details on Angi's Site) by 2 person team. I regret hiring them at that fee for a deep cleaning. I called them on as they had not showed up. They begged to let them come then which was too late for me, so arranged for the next day between 9 and 10. They showed up about 10:30. I walked them through the premises and indicated that they could skip cleaning the refrigerator and spend the extra time on the rest of the kitchen and on the bathroom shower. I reminded them that they had agreed cleaning inside of windows and window frames and baseboards. (All part of deep cleaning). I explained to them that the floor is laminate, not wood so they should not allow water to settle on it. I noticed a slight look of displeasure on the male's face but he did accept a caffecito. They declared themselves finished around 2. We walked through and I mentioned that the floor condition was not good. She tried to talk herself out of that. Anyhow I gave them a $10 tip. Later on, I check the cleaning results again and that's when I noticed all the things they had not done, and the floor was the so disappointing, it was worse than it had been before. I called them and explained my disappointment. She tried to argue with me and then say okay i'm working now but I will be there in 2 hours. Needless to say they did not appear nor called me since then. I am not going to address te details of the issue again, please let me know your solution for this problem. Thank you,

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$170

    Contact information

    Alderwood Manor, WA 98036


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Mayu cleaning services is currently rated 1 overall out of 5.
    No, Mayu cleaning services does not offer free project estimates.
    No, Mayu cleaning services does not offer eco-friendly accreditations.
    No, Mayu cleaning services does not offer a senior discount.
    No, Mayu cleaning services does not offer emergency services.
    No, Mayu cleaning services does not offer warranties.

    Contact information

    Alderwood Manor, WA 98036