Merry Maids of Whatcom, Skagit, Island Counties

Excellent cleaning and nothing was broken! Two girls for 1 hour and 30 minutes.

I thought they were really expensive, but they were the first one's we called. Just for giggles, I went back to the house to see what it looked like. Our great room had wood floors, and they did a horrible job on the floors. I called her back and said I didn't know what her girls did. There was a film on the floor that was unbelievable. She came back and she said it was acceptable. She had somebody else redo it, and then it was fine. They did the fridge, stove, oven, floors, walls, and cabinets. They did what you have to have to get the security back. The floor wasn't good the first time, but they came back and made it right. They should've done it right the first time. I didn't know if it was overpriced. We should've gotten other estimates. We were in a time crunch and they were the first one's that could come out that day, so we just went with them. I don't know if we got took or not, but we got our security back, so that means something. It was a big house, but I don't think the price was worth that. The house was empty too, which makes it a hell of a lot easier. When I was young, I cleaned apartments for clean outs for about a year. If we wanted to make money, we had to get in and get out. Our boss was a white glove type person, if she found anything we had to redo it. I know what it takes to clean, but I'm retired now. They were very nice. They were right on time. I would definitely look around next time.

The college age girls they sent were very nice and pleasant. They did clean everything but anything that could have been put away, for example, towels into linen closets, didn't get put away. Things got lifted up, dusted under and set back down. My main complaint was the price. It was a long time ago but as I recall the 1st visit was about $250.00 and then $80.00 an hour!

Very well. Bathrooms were usually spotless. The kitchen was super clean. Floors were either vacuumed thoroughly or mopped to a shine. Dusting was good (we have lots of bookcases and that was a little difficult sometimes because we use them a lot).

They cleaned and do a great job. Any problems they address right away.

While we had a lot of good times with Merry Maids we had a problem with our last cleaning. The office manager had worked wit my family on the dates so payment would fall on our second paycheck of the month. She always called me or emailed me before she ran my card. This time they did not and when I went to find out what happened to me the office manager said she had never done that in the past and that I was mistaken. My husband heard it, my emails proved it! I don't do dishonesty very well and to be frank if you make agreement with me you should keep it. I was not satisfied with their customer service.

The quality of service varied greatly. One issue with Merry Maids is that their teams are constantly changing, so we'd have different people coming in, some of which were great, but many of which were not.

Cleaners damaged our floors two separate times within about 6 months of hire. Cleaners moved a toy box and scratched the hardwood floors significantly. In addition on a separate occasion they etched our travertine floors and the travertine tile in our master bath shower. When asked what kind of cleaners they use, they responded only organic with vinegar and water. Well if they did their research, vinegar is very acidic and ruins the natural stone finish and should never be used on stone, especially travertine. The straw that broke the camels back was that the last two cleanings, the maids changed the master bedroom sheets and put the bottom sheet on sideways. Not a big deal if the bed is a perfect square. After a long day of work, and getting into bed, I shouldn't have to hop out, strip all the sheets, and remake the bed the correct way. Additionally, they missed trash under sinks a few times and didn't dust very well. It seemed at times the lead was training new cleaners at our house as our house was a training ground for newbies in the cleaning industry.

Clean the house on their checklist.

Somewhat happy, but missed spots-seemed hurried.

We have them for general housecleaning. They do a good job on the whole. We continue to use them. They did an excellent job when we directed them to throughly clean the bathroom: walls, ceiling, floor, all the fixtures and the tub/shower enclosure.

Started with a good performance, though price was higher than I'd wanted. Performance deteriorated to mediocre, though they were always punctual. Cost became too high for what I received. Service was a long time ago--approximately year 2000; can't precisely remember

I used their services for around 3-6- months. Every week I would call them back after the appointment because they left things unclean. For instance the toilet would still have a ring around it. I felt I had to always be there and watch the employees to make sure the house got cleaned. They even tore my sofa and did not take responsibility for their actions even though they were licenses and insured.

I used their services for around 5 months and cancelled because I did not feel as though I was getting my monies worth. My experience with them was mixed. They use their own products which I did not fell was adequate. I felt they were pricey and the cleaning was not consistent.

I had to go around and show them what they missed. They cleaned the areas once I pointed them out but I should not have to show them the areas they missed when cleaning. I felt it was over priced for the quality of work.

They did a fine job. They were on time and professional. We only used their services once or twice and then decided to go with a different company. Their prices were expensive for what was done.

I use their services a few times when our regular housecleaner could not make it. They were flexible with scheduling and the quality of the work was fine.

When they first started they were excellent to work with. We did not have any complaints and they never broke any of our items. We let them go after 2-3 years because they left trail marks on the bathroom floors and I also felt they started to not do as good of a job once we had been a client for a couple of years. I also felt they were pricey compared to other private providers.

They did a good job, however, they were rude. I talked with my next door neighbor who recommended a different provider who was less expensive so I cancelled their Merry Maids services. They charged around $60 an hour per person.

We use their services on a monthly basis and have used them for 9 months. They do a terrible to work with. They break things, do not vacuum adequately and if they miss something they always have an excuse. We have spoken to them about the issues and it takes forever to make any adjustments. They told me they would add an extra service because it has taken them so long to reimburse us for the broken items.

It was very disappointing. On over 50% of the cleanings, we needed to call and complain. We were asking for bathrooms, kitchen, vacuuming, and dusting. The bathrooms were poorly done. They ask what is important and then make sure that they make that show off, leaving everything else as mediocre. Very disappointed with the assigned teams. We were told that we could request a team, if they did exceptionally well. When we requested the one team of women that did very well, we were informed that they did not work together and were not available. The office staff always refers to the women that come to clean as girls. Even if there was something very obvious, the team would not clean it if it was not on the added list for the week.

Excellent job and very professional. We love them!

A Merry Maids representative came to my home and gave me an estimate on weekly, bi weekly and monthly cleaning. I was wanting to have them come every 3 weeks, but they were not able to accommodate me, so I signed up for every 2 weeks. The cost may be alittle higher than others, but I feel the extra money is worth the peace of mind and punctuality, and consistency. 2 Merry Maids come every 2 weeks, mostly the same people. I couldn't be happier with the service and would certainly recommend Merry Maids.

I was very pleased their work, I was very impressed with how clean everything was and how efficient they were.

The first cleaning was fairly well done. I have had better cleaners and I have had some who did not do a good a job. They are always on time and call if they are going to be more than a couple of minutes late.