Merry Maids of Whatcom, Skagit, Island Counties

Excellent cleaning and nothing was broken! Two girls for 1 hour and 30 minutes.

They did a wonderful job.

I thought they were really expensive, but they were the first one's we called. Just for giggles, I went back to the house to see what it looked like. Our great room had wood floors, and they did a horrible job on the floors. I called her back and said I didn't know what her girls did. There was a film on the floor that was unbelievable. She came back and she said it was acceptable. She had somebody else redo it, and then it was fine.

They did the fridge, stove, oven, floors, walls, and cabinets. They did what you have to have to get the security back. The floor wasn't good the first time, but they came back and made it right. They should've done it right the first time. I didn't know if it was overpriced. We should've gotten other estimates. We were in a time crunch and they were the first one's that could come out that day, so we just went with them. I don't know if we got took or not, but we got our security back, so that means something. 

It was a big house, but I don't think the price was worth that. The house was empty too, which makes it a hell of a lot easier. When I was young, I cleaned apartments for clean outs for about a year. If we wanted to make money, we had to get in and get out. Our boss was a white glove type person, if she found anything we had to redo it. I know what it takes to clean, but I'm retired now. 

They were very nice. They were right on time. 

I would definitely look around next time. 

The college age girls they sent were very nice and pleasant. They did clean everything but anything that could have been put away, for example, towels into linen closets, didn't get put away. Things got lifted up, dusted under and set back down. My main complaint was the price. It was a long time ago but as I recall the 1st visit was about $250.00 and then $80.00 an hour!

Very well. Bathrooms were usually spotless. The kitchen was super clean. Floors were either vacuumed thoroughly or mopped to a shine. Dusting was good (we have lots of bookcases and that was a little difficult sometimes because we use them a lot).

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They cleaned and do a great job. Any problems they address right away.

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While we had a lot of good times with Merry Maids we had a problem with our last cleaning. The office manager had worked wit my family on the dates so payment would fall on  our second paycheck of the month. She always called me or emailed me before she ran my card. This time they did not and when I went to find out what happened to me the office manager said she had never done that in the past and that I was mistaken. My husband heard it, my emails proved it! I don't do dishonesty very well and to be frank if you make agreement with me you should keep it. I was not satisfied with their customer service.

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The quality of service varied greatly.  One issue with Merry Maids is that their teams are constantly changing, so we'd have different people coming in, some of which were great, but many of which were not.

Cleaners damaged our floors two separate times within about 6 months of hire.  Cleaners moved a toy box and scratched the hardwood floors significantly.  In addition on a separate occasion they etched our travertine floors and the travertine tile in our master bath shower.  When asked what kind of cleaners they use, they responded only organic with vinegar and water.  Well if they did their research, vinegar is very acidic and ruins the natural stone finish and should never be used on stone, especially travertine.  The straw that broke the camels back was that the last two cleanings, the maids changed the master bedroom sheets and put the bottom sheet on sideways.  Not a big deal if the bed is a perfect square.  After a long day of work, and getting into bed, I shouldn't have to hop out, strip all the sheets, and remake the bed the correct way.  Additionally, they missed trash under sinks a few times and didn't dust very well.  It seemed at times the lead was training new cleaners at our house as our house was a training ground for newbies in the cleaning industry.

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Clean the house on their checklist.

Somewhat happy, but missed spots-seemed hurried.

Maid services