Brownell staff are knowledgeable and patient. For one window, we wanted a custom size that would be compatible with our existing windows; Randy Kaiser spent a great deal of time generating diagrams so that we could exactly how the various size options would compare.

They are expensive, but provide excellent products and service.  Work for this project was was done professionally and on time.  No complaints.

Everyone with whom we have ever had contact at Brownell has been unfailingly professional, responsive, and helpful. Les and Candace came out to our house, took measurements, and consulted with us on the size and type of the windows.

Windows are beautiful! Very good attention to detail. Start to finish was done in a very timely manner. Owner came to make sure process was running smoothly. They worked with us to come back and finish a final window after some remodeling was done. Couldn't have asked for a better experience.

Brownell did an in-home evaluation and suggested window options, then provided comparative estimates. We visited the showroom to see the different window types where they were very helpful in explaining and demonstrating the various windows. The windows came within a reasonable time from our order date. A Brownell crew came promptly on the scheduled installation date, worked very efficiently, and cleaned up all work areas before leaving. A representative contacted us afterward to see if we were satisfied with the work. The new windows look great, have solved the original problem and have worked smoothly in the 4 months since installation. Everyone we dealt with at the company was very nice and helpful.

No comments

Perfectly in all ways.

Very helpful and cooperative.

Never used them

They did a good job. They were very expensive, but they did good work. The price is high; I don't like the price, but we are willing to pay it. They take care of things. They are good about everything. We are slowly replacing all our windows. It's an ongoing process; we will do a few more windows.

unknown

I was very happy with this company overall. The installers were very professional and clearly knew what they were doing. Our only problem was that on some of the trim didn't meet up in the corners. The company at first suggested that they might use color matched caulk to cover the gaps, I found this unsatisfactory. When we discussed the problem further they said that they could (and did) contact the factory to get new trim pieces. With these new pieces installed the windows looked and operated very well. We have had the windows for more than a year now and are still very happy with them and the work that was done to install them. When replacing your windows, you want someone who does it everyday and these guys really knew their stuff, they worked fast and clean. The crew also did a great job in blending the new trim in to the exterior of our house. The other thing that I liked about this company is that they will deliver your interior trim early so that you can prime and paint it before it goes up. Most installers won't paint the interior trim or exterior trim, you need to hire someone else or do it yourself and this was a huge time saver. We had four local companies come in and give us estimates, two of them were for vinyl windows. These companies came in much cheaper then Brownell (the lowest was $8,000) but the quality of their product was terrible, it looked bad and has unfavorable reviews all over the net. Integrity windows have a fiberglass exterior and wood interior, they look great and seem like they are built to last.