Flooring America at The Carpetbagger
About us
In 1985 David Evarts opened The Carpetbagger in a small store in Winooski, and soon expanded into a larger location in So. Burlington. In 1998 we moved again to our current location in Williston on Marshall Avenue. Our recently renovated showroom offers an inviting and comfortable environment that has been designed to help you make the best possible selections. We are excited and eager at Flooring America at the Carpetbagger to get to know you and help you with all of your floor covering needs. We offer in-home service and are very experienced in the commercial and builder areas. We look forward to meeting you at our Williston, VT, location. Thank you for your continued business throughout the years.
Business highlights
Services we offer
Installation of many different types of flooring including carpet, laminate & hardwood., tile, vinyl
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 20% | ||
| 0% | ||
| 0% | ||
| 20% |
They sent out the worst installers I have ever encountered. These guys had no clue about measuring, their saw blade was dull so the boards splintered but they installed them anyway, they left me with a random arrangement of baseboards and a transition strip of the incorrect color and edge. No attempt was made to lift the old flooring or to level the floor before the install.
Last week (August) an installer came to fix these issues. In the meantime, the junction between the 2010 job and the 2012 job had buckled, as I predicted. The guy very methodically cleaned up everything, while explaining to me how little he gets paid, how hard it is to do business in Vermont, and how all these issues were my problem.
Yesterday we received a bill for this warranty work, including a charge for a tool that the installer claimed he had had to purchase! On this vendors website it is clearly stated that all install issues are covered free of charge, with no apparent end-date to this offer.
When we discuss these issues with the business owner we are told that it is our fault for choosing this product; the claim is that it is sensitive to humidity. I am in contact with the manufacturer and they are not in agreement with this assessment; normal fluctuations in humidity should not be causing these problems. We are still working on sorting out a final solution but no matter what it is, I will never go to this merchant again; there are lots of flooring places in the area.
Personally, I have found the owner of this business to be impossible to deal with; he pushes the customer to the edge.
"Member, I am very sorry that you were not happy with your flooring installation by my company. I know we had some challenges with your installation, and felt that we went above and beyond to finish the work in good order. We are a family run business that has been serving the community for over 27 years. The bulk of our business is from referrals and repeat customers, and we strive to give people personal service, professional installation, and exceptional value. Please call me, David Evarts at 862-5757, so we can discuss any concerns that remain. Thank you, David Evarts"
Licensing
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