Falcon Plumbing Service Inc

Less than 45 mins to remove, verify problems and action to replace and the correct product was already on truck so all was done fast and efficiently. I did also used Serve Pro a company that can show any water damage/moisture in floors or walls/ceilings. They came and only area that had moisture which was drying up under sinks so it did not make it through to ceiling in basement as we were concerned with mold. All worked out great and Would call Falcon again as this my second positive experience with them.

I needed this done pretty much immediately. My call was answered promptly and professionally. The person who answered was friendly and sympathetic to my last minute/immediate need of service. After I explained my situation they were over to the house in 15 minutes. I have never received such prompt service. Not only did they come immediately, there was no additional charge for the rush...just paid their normal rate. I would highly recommend Falcon and will be using them in the future. They really got me out of a jam.

When you call they have a live person to answer you. If she is on the phone with another customer, you can leave a message and she will call you right back. The technician was very professional and got the job done. They are a little more pricey than some I've seen here but it's worth it to me to be able to schedule an appointment right away and have them come within 24 hours. (This was not an emergency). They were 10 minutes late and Ann called to let me know they were on their way. I would definitely recommend them!

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I hired Falcon Plumbing to install my new sink.  I highly DO NOT recommend doing business with
this company. Here are reasons why:
- very hard to schedule appointment if you are working, you
will have to wait extended time and take day off  (probably only have 1 guy working for them)
- office lady Anna is very unprofessional with no customer
service skills
-left messages without calls back, had to keep calling
-very expensive - they charge $150 per hour (the hour starts
from the time the worker leaves their office in Williston so in my situation it
is $70 for them to just get here), after hours (they close at 3pm) the charge
goes to $170/hr plus materials
-they didn't finish the job on first appointment because
they were missing a saw to cut back of the cabinet - pluming company without
saw in huge truck ? The worker simply didn't feel like completing the work  and wanted me to schedule another appointment
(week or more away) and wanted to charge me twice! It was very troubling to me
especially because I asked him before job was scheduled to a**** work to make
sure he can do it - so he should know he needs specific tool
-guy Brian (suspecting the owner) was not interested
finishing job, said he will have to "back out" leaving me with job
started but not completed (he connected half of sink on first appointment)
-spoke about them in my office afterwards and find out they
don't have a good reputation in Burlington area overall and none of my
coworkers would recommend this company
Save yourself headache and wasted time and hire someone else
( I will make follow up post later with info who worked for me).

unknown

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A Falcon Plumber had to come back and redo the repair a few days after the first repair was made by the Falcon. After the first repair we left the ceiling open to make sure it was done correctly. Two years earlier Falcon had done the same repair and did the sheetrock repair over it and closed it up but the slow leak caused the ceiling to fall down. Brian was very firm about not addressing the previous repair error that caused the problem again and would not discount the work in any way. Made me pay full price for the repair first before he would even come back to fix the still leaking shower drain a second time. I then had to pay a new person to fix the sheet rocked ceiling in the downstairs apartment.

unknown

They've been positive. They were on time. They got the job done in a timely fashion.

Seemed a little pricey but no other plumber would even return my call any they were here the next day

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I had a bad incident where two boilers for a hot water baseboard heating system caught fire in the middle of the night. Fortunately, the fire was quickly put out, but two of the apartments in the building were without heat. Promptly at 7am opening, I called Falcon to get the boilers replaced. There was someone there on hand to take the call at that time and within 15 minutes Brian, the owner, had called me back. We discussed options, and after hanging up and calling me back, had located two inexpensive but good quality boilers to install. The men were on site with the boilers by 9am.
It took the two men 10 hours to install the new furnaces, a lot of hard work. They were diligent and professional, and they stayed on task to get the job done. They knew all the features required to be installed to be conformant with code. The boilers work very well. I later received independent confirmation that the boilers were good ones from Vermont Gas.
Finally, the bill, when it came, was quite reasonable for two boiler installation, especially considering the rush nature of the job.
So overall, when Falcon needed to be there, they were there with the men and equipment necessary to make the situation right. The did so with good communication an courtesy. And they did so without charging an arm and a leg for the privilege.

We called Falcon in the morning and they sent a repairman in just a couple of hours. He inspected our old disposal, found that it was cracked and needed replacement. He had a replacement of the same model on his truck. The old one was replaced and he was finished within an hour. Very personable young mechanic who clearly knew his craft.

Falcon did the plumbing on a gut renovation of our kitchen, which I now regret. They did not do the plumbing on our recent bathroom renovation, which I do not regret. Here's why.
On the kitchen, Brian, the owner, strongly suggested that we use Moen fixtures, which we did (and don't like, as it was scratched literally on the day of the installation--so it's proving to be about as reliable as the one it replaced--and it's not very nice looking, just the best of the lot, which isn't saying much). But when the faucet came loose, he wanted to charge nearly $300. I asked our current plumber if it had been properly installed; he said it had not, and setting it aright was not going to be easy. And he was fixing a problem with the disposal (another $300, though it was related to something else--there was nothing faulty about the original work). In addition, Brian does not guarantee the installation unless he sells you the fixtures. If I had it to do again, I would have told the contractor that we need a different plumber as that policy simply makes no sense in this day and age (and we could have had a better, better-looking faucet). Anyway, I paid the $100 because it was all torn apart and we needed to get the house in order to go on vacation.
In addition, they installed filtration for a water line to an espresso machine. I asked if it could also go to the refrigerator. They said no, they needed to be on separate lines. When I did more research, I found out that (1.) they could have and (2.) if they had, then we'd save a lot of money on water filters, as the ones inside the refrigerator are very expensive. So our new plumber did that. It works beautifully. The refrigerator came with a filter-bypass cartridge to make this sort of thing possible--it's not some off-the-grid hack. And the external filters are 1/4 the cost. So the $66 for the reconfiguration will pay for itself very fast.
Falcon is one of the most expensive plumbing companies in the area and overall, I'm sure that their strong reputation is deserved. Their first-hour rate is $139 and $98/hour after that. There are excellent alternatives at better rates. I wouldn't begrudge the rate, though, if the work had been more careful (the faucet) and thoughtful (the water filter). And the silliness about not guaranteeing the work if you don't buy the parts from Falcon, I could also (sort of) take, but we now source this sort of thing through an excellent specialty retailer (Close to Home), which is owned by a plumber, and does not carry Moen--because it's not high quality stuff.
All nice people and Brian wasn't unpleasant about this matter. We just disagree about his policies and at their rates, I'm not favorably impressed with the work.

Prompt appointment appreciated. Arrived 50 minutes late without phone call. Serviceman was polite and evaluated situation; unfortunately did not determine problem, which was from a drain pipe from a backwash water softener which was flooding basement intermittently when cycling. Was told it could not be from overhead drains and that possible source was ground water, despite the fact that it had not rained for weeks and was intermittent. Suggested I seal foundation and see what happens. I determined the source of the problem myself that same night and repaired it on my own. The plumber did fix a leaky bathroom shutoff valve so visit wasn't a total waste.

I called and they did the work!

I had an excellent experience with them. Their work was excellent and pretty fast. They even used their time for lunch to work.

Quick professional, would use again

Quick to respond - professional and helpful.

Falcon was called that evening and agreed to come the next day. Ryan was great. He found some small parts that had caused the pilot light to burn inefficiently, causing a soot build up and then a CO problem. He jokingly said he would love to sell me a new furnace but not today. Total bill $357 -- not the $8k for the new furnaces some other companies had said.....

I had an appointment for a small job. They were late and no phone call was made from the office or the service technician.The job was under an hour more like a half hour. The going rate for an hour is $70.00 I was charged double. I did ask that a hanger be remove by the pipe site that took 5 minutes of the half hour. I would not call this company back based on mediocre customer service. I believe that the skill level was acceptable.

Plumber was friendly, on time, and effective. Our shower has been draining perfectly since the service.

On two occasions arrived without key items needed to complete the job that they knew they needed but had forgotten to load on the truck. (One was the 2x4 ledger for the wall to install the tub against - good thing I had a 2x4 in my garage they could use!) Work took longer than they had thought and had to leave to go to another scheduled job prior to completing work. That is understandable but it was very difficult to get them back quickly considering the urgency of the matter (the tub they were installing is the ONLY shower in my house). Their schedule seemed very full and they were not flexible with moving things around to help me out and get the job done. Did not seem very adept at the details with regard to new bathtub install or finishing work. Overall they were nice to deal with and mean well, but seemed a bit sub-professional with the details and with making the customer happy. For a simple job I'm sure they are perfect but for a more detailed job or bathroom renovation I would look elsewhere.

While we were upset they were 1.5 hours late, in fairness, they were dealing with someone elses kitchen emergency (on the eve of the Thanksgiving Holiday). Once here, they proceeded with their work quickly and professionally -- sincerely apologizing for a delay that was beyond their control. Special Thank You -- they called several times to alert us the previous job was taking much longer than anticipated. This is MUCH BETTER than no call at all. We ABSOLUTELY recommend Falcon.