RICHARD ELECTRIC INC

Replaced board but I am not sure that it was the actual fix. Perhaps a cold weather pack was what was really needed. I was irritated that I was charged twice for the board replacement. However, calling the company to question the additional charge resulted in a removal of the charge. Timeliness is not a strong point of this company, but the work is satisfactory.

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Some of their people are very good and some aren't.

They're not always the best at getting back to you, but when they show up, they do a good job. I just had trouble getting people to call me back from there sometimes.

Given the emergency of the situation (we were without power) - the contractor was there the same day and replaced the necessary parts, working with the electric company to have us back with power within one day.  Excellent customer service.

The first two appointments were "no-shows." Nobody from Richard Electric called me to tell me that the electrician scheduled for each appointment was not coming. I rushed home from work for the appointments, but nobody showed up. It was a waste of my time.

I called the service manager 3 or 4 times without him calling me back. When I sent him an email stating that I would have to give Richard Electric an unsatisfactory review on Angie's List, then he promptly called me and scheduled an appointment.

The electrician that performed the work did a very good job. The price was reasonable. The fan is extremely quiet.

They were on time for the Third Appointment.

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Installed 220 volt plug for a dryer. Installer was a bit late, and the price was about $80 more than I expected.

They are not finished yet, it's been six weeks, they have been here like four.  They haven't billed yet either, so I don't know what is going on with them.   They quoted me on a licensed electrician and an apprentice.  The first day they showed up with the electrician and the apprentice, I had other people working for me at the time.  The next two day they showed up with just the electrician and he was gone for half the time.  Now they haven't finished what they've done, they haven't sent me a bill so I don't know what's going on.  They put in a new circuit breaker box and they re-wired ninety percent of my house, they haven't finished the last ten percent.  I only had the electrician for three days and they weren't full days.  The apprentice was only here for one day.  But they didn't finish the outside work, they are supposed to run a new line up to the house.  I have to contact the electric company and have them run a new line from the pole.  They did a pretty good job, I give them on the work they did, the part that I didn't like there was one circuit that they really didn't want to re-run, they had the time to do it, they just kind of avoided that.  I wasn't too pleased about that, they didn't keep a consistent schedule, they were confused on who was going to get billed what.  They were frequently short of the components they needed.  They had to order other parts.  The workers seemed competent and the management seemed to be non in touch with what was going on most of the time.  I don't know what the final price is.  They did the work they said they were going to do and like I said they never finished.  Very confusing to me.  No one else could do the work in a timely manner other than them.  I did have an Angie's list coupon, they said they were going to honor it.  I don't know because I haven't gotten a bill yet.  Theoretically that can save me some money.  It's a big company and I think what you get is varied performance out of them depending which guy comes to do the work.  They instructed me to pull a permit with the town, I pulled the permit, but of course they have not had any of the inspections done.  And they are supposed to take care of that part of it.  When I hire someone I like to have a fairly firm price as to what they are doing.  An idea of what they say they are going to do and a fairly good start and completion date.  And I would say none of those things really happened.  The work done was done well, but I don't even know what I owe them, let alone when they are going to finish.

prompt, professional, polite.

They arrived 10 minutes earlier than promised, which was not a problem. The installation was professionally done, and they cleaned up after the work was done. Will definately

I'm an electrical engineer and I do a lot of my own electrical work, but replacing a main breaker isn't something I'm comfortable doing myself, so when I suspected a bad main breaker,  I called an electrician.  The first one said he couldn't help me, but recommended Richard Electric.  I was very favorably impressed the service I got from Richard Electric.  First intelligently walking through the symptoms to confirm that it made sense to try replacing the main breaker, then quickly getting the breaker and putting it in, and finally billing me a very reasonable price for the whole thing.  I don't remember the exact price, but I was essentially billed for minimal time that didn't even seem to include the time running to get the replacement breaker, and a price for the breaker that was surprisingly low.  I was also expecting them to try to sell me on upgrading my 100 A service to 200 A, which I knew I didn't need, and was pleased that they didn't try that at all.
I suppose that with a company this size, your experience might vary according to who does the work, but I'd certainly call them first next time I need electrical work.

I had a good experience with them.  They were very efficient.  They were able to come when I needed them to come.  The person who came to my house to do the work seemed competent and very knowledgeable.

The experience with them was fine. One good thing was that they were able to come fairly quickly. Their demeanor at my house was fine and their price was reasonable.

***Our experience was unusally good, so I feel it deserves a lengthy description***
     Because we are new to the area, I asked my community's listserv for electrician recommendations and was inundated with great reviews.  Unfortunately, only two of the dozen responses were for the same person, so it was difficult to get a consensus or make comparisons between companies.  In the end, we knew we wanted a Kohler generator and the dealer for Kohlers in the Upper Valley is Richard Electric, so we thought we would buy from them and have the other residential electrical work we needed on our house done by a smaller firm.  I called one of the excellently-rated smaller firms and gave a detailed description and was told someone would get right back to me, and they never did.  In the interim, Tim M. from Richard Electric responded quickly and came over to assess our house and choose the appropriately-sized generator for our needs.  My husband and I were so impressed by his calm, non-pushy, and capable professionalism that we asked him do all of the electrical work in the house.  This was a good decision.  
     Tim and and his partner Grant worked on a multitude of projects that were overdue on our 30+ year old house.  As with any retrofit, surprises can pop out of no where and here is where I saw such a difference in the work ethic and thought process that underpinned these two men.  Rather than plough through (after all, we wouldn't know the difference), they stopped on numerous occassions to think-through less damaging ways to get the wiring routed to the difficult-to-reach locations.  For instance, they gently removed some base moulding in our kitchen to run an auger into the basement-- a difficult and awkward cut to make-- to accommodate new lighting in the dining room without leaving huge holes in the wall or floor.  I can see why this wasn't done by previous owners now, it was a lot of tedious work that requires experience and persistance.  They also found a way to work the wiring in an addition that had a low crawl space, carefully tapping to make sure they made small cuts through insulation and vapor barriers.  These and other lighting solutions have made such a positive difference in how we use our space, I'm glad we made the changes and stuck with our plan.  We all know how unlikely it is to stop an arduous project once you have full steam going, but that is what a good craftsman does when their intuition says they can deliver a better product- and Tim and Grant operate that way.
     For those who have never had a generator installed, it is a lengthy process involving a lot of contractors if you don't already have a propane source for your house.  We had one installed in our old house, so I knew this would take some time.  I didn't appreciate how few propane dealers here would want our business because we use oil to run the boiler, and again Tim M. showed his dedication in lining up multiple dealers when the others fell through, or were going to charge us $6K to put a tank in our back yard.   I can't think of many house items that can't function without the involvement of totally disparate contractors, but generators are just such an item.  It was good to know that Tim wasn't going to let us fall through the cracks and was persistant in lining up capable people.  Shortcuts taken in the propane install or the generator hookup could mean no power in a storm, or a dangerous leak- so you want everyone rowing in the same direction.  Knowing that Tim and Grant are good team players gave me confidence that they were going to see this project was done right by everyone involved.
     I hope Richard Electric manages to hold onto Tim and Grant and reward them for their hard work.  My Dad always said that the cream rises to the top, and you get rewarded for being excellent at your job, but in today's world it often seems that this does not happen.  Tim and Grant are good electricians who care about what they do and, on top of that, are nice and personable.  They are local Vermonters with strong ties to the area and above-average common sense.  They want to work with you to see your project to its best end, so I would gladly recommend them and are already planning future projects.

The manner and professionalism of the person (manager) who trouble-shoots and coordinates visits by the electricians is markedly different from the people who actually do the work. We specifically requested that the wiring be snaked inside the wall from the subpanel in the attic to the outlets, so the wiring was invisible. We were told it would be done in the way we asked. The work was done while we were at work. When we returned to the house at the end of the day, we discovered that the electricians had drilled a hole in the ceiling, wrapped the wiring in a plastic cover and ran it down the wall of the bedroom. When we asked the manager why the work was completed without even a phone call to let us know it was being done this way, against our wishes, he said that crossbars in the walls prevented the electricians from being able to snake the wiring down. They just went ahead and completed the job as they saw fit without contacting us. This experience is a still a sore spot with us, even after a number of years, and I have made it a point to let people who are looking for a good electrician to know about it. Fortunately, there are a number of very good electricians in the area, so it is easy to avoid doing business with this company.

I haven’t used them for a while, but I thought that they did a great deal of work when I moved in 7 years ago.  They were excellent.  They sent out two people and they were here for quite a while and they did a lot of fussy work, which were small things that we wanted done to customize the house and they knew what they were doing.  I spent about $7000 on that service.  I wanted a lot of custom electrical stuff done and they did everything I wanted. 

We used them a week ago.  They were good overall.  They were professional.