Stebbins & Bissonnette P,H & Ac

WE WERE VERY PLEASED WITH THE INITIAL INSTALLATION OF THE UNITS. THE COST AND TIMELINE OF THE WORK WAS ACCURATE; THE WORKMEN WERE RESPECTFUL OF OUR HOME, DID A VERY NICE JOB INSTALLING THE PRODUCT AND CLEANED UP THOROUGHLY. HOWEVER WHEN THE UNITS STOPPED WORKING, (THEY NO LONGER PRODUCED HEAT AS THEY WERE ADVERTISED TO DO), PHONE CALLS TO MR STEBBINS WENT UNANSWERED. WHEN WE PERSEVERED, HE FINALLY TOOK OUR CALL AND TOLD US THAT THE UNITS WOULD NOT PRODUCE HEAT IN LOW OUTDOOR TEMPERATURES, AND THAT WE HAD DAMAGED THE UNITS BY TRYING TO DO THAT. HE STATED THAT THE FIX WOULD TAKE MANY HOURS OF RECALIBRATION AND THAT HE WOULD GET TO IT WHEN HE RETURNED FROM HIS VACATION. WE CALLED HIM AGAIN WHEN HE RETURNED, AND AGAIN HE DIDN'T RESPOND. IN THE MEANTIME, WE WENT DIRECTLY TO THE MANUFACTURER OF THE UNITS WHO STATED THAT THE INFORMATION MR STEBBINS PROVIDED WAS WRONG; HE IMPROPERLY DIAGNOSED THE PROBLEM AND MADE NO EFFORT TO STAND BEHIND THE PRODUCT HE SOLD US. THIS WAS TOO BIG A PURCHASE TO BE ANYTHING LESS THAN 100% SATISFIED. WE HAD TO HIRE ANOTHER PLUMBING AND HEATING COMPANY TO FIX THE PROBLEM, WHICH WILL BE COVERED BY MANUFACTURER'S WARRANTY.