AUTO CONNECTION LLC

"Unfortunately [member name removed] review omits a large portion of the events that occurred. She fails to mention that she was not only given the opportunity, but encouraged to bring the vehicle to her mechanic before she bought it (which she declined to do), and paid over $1,000 less than the original asking price, a price which was not only over $3,500 less than NADA clean retail, but over $700 less than NADA clean trade value. With her still being hesitant at the time of sale, I even threw in a 90-day power train service contract at no additional cost to her, a contract which covers the aforementioned axle seals. More than a month passed and over 1,000 miles were put on the vehicle before we next heard from [member name removed], who brought in a work order that seemed rather high. After the free service contract covered the axle seals, the estimate for the brake pads and rotors was $800. We offered to get the job done for her for $200, a substantial savings. She declined, and demanded that we pay for the entire bill. We then offered to buy back the vehicle from her for exactly what she paid, an offer which still stands, and she also declined. The last interaction we had with [member name removed] was just before close on the day these interactions took place. She came into the shop, shook the owner's hand, called him a series of expletives, and then left. Customer satisfaction is always our primary goal, and we often go to great lengths to keep our customers happy, as we are well aware that a happy customer will be a returning customer. Every reasonable effort was made to accommodate [member name removed]; her negative experience is a result of her unwillingness to accept the help we offered. It is our sincere hope that her negative review will not color the opinions of prospective customers; the vast majority of our customers come back time and time again, specifically because we strive to give everybody a pleasant buying experience."