CRATE ESCAPE

In general we'd been happy with this place. Our dog seems to really look forward to going and is always tuckered out when we pick him up. Lately a few issues have started to bother me. First, they don't have a limit on the number of dogs that can attend during a day, so the yard might be completely packed and there is no way 1-2 people can keep a safe eye on the dogs. Second, we were away on vacation a few weeks ago and a friend of ours was picking up our dog on a Friday afternoon. Without our knowing, our friend sent our husband to pick up our dog instead of herself. Our dog doesn't know him, and can be a little skittish around men he doesn't know, but nothing signifiant. Usually, if the guy ignores him for a few minutes, lets the dog sniff him out, he's good to go. We're not high maintenence dog owners, and our friends own dogs so they know what's up. We got no less than 5 calls from the panicked staff member who didn't know what to do because the dog was being shy and nervous. We were in SAN DIEGO. First of all, what were we supposed to do about it? Secondly, aren't you supposed to be dog professionals and know that if you're freaking out the dog will freak out? But if you just relax and give them a few minutes they'll likely be fine! In the end, our friend's husband had to talk the staff member off a ledge, buy a treat for the dog, and the rest was harmonious history. I was just so unimpressed with how they handled the situation when that's supposed to be "their business." Last incident was the icing on the cake. Our dog is not a jumper. But we got a call that he jumped up on a fence in response to another dog which caused an injury to his paw. They'd bandaged him up nicely and we were there in 20 minutes. He'd only been there for 2 hours that day, and not only did they charge us for an entire day of care, they didn't seem apologetic about the incident at all, or the lack of supervision, or the fact that there was an exposed fence in the dog yard where a dog could injure himself. We get it, these things happen, but comping us those 2 hours would have been the considerate thing to do.