Hartigan

Service performed properly.

Hartigan was terrific, and we will most certainly use them next time. They were very reasonably priced, friendly, easy to schedule with, arrived when they said they would, answered my plethora of questions, and cleaned the filter! We couldn't be more pleased with their service.

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I scedualed the septic to be pumped and unfortunatelly was told by the previous owner of my house the pump tank was the septic tank. The driver arrived and spoke to my wife who speaks poor English, and told her the pump tank was not the septic sludge tank. My wife then contacted me and I drove the 10 mins to go to my house from work. I arrived to see a large hole in my lawn, with dirt piled directly on my grass, and nine 4-6and quot; probe holes in my lawn and flower beds. I also notices 7 difficult to grow plants had been carelessly stepped on, as well as several more plants. I felt irritated with the damage, and failure to locate the tank. The driver who had large letters tattooed on his arms arrogantlly drove the probe into the lawn again stating he (knew) the tank was (around) a certian area, and it was (deep) the layout of the pipe and vent clearly shows that the tank is nowhere near the damaged area. I am a property manager of 21 years and rarely do I feel like telling off a sub contractor. This driver clearly was not going to stopp digging holes in my yard and after I requested location service still drove his large probe into my lawn 2 more times before I said directlly not to do it again, His reply was snide. He did not have any paper work available for me, and he used my phone to call his office. Just before he left he came back to say (Oh, Im supposed to charge 175$ for this visit) I gave him the 175 dollars and asked for a recipt. He said he did not have recipts and they will mail one. he left without leaveing a single piece of paper.
I have used this company for several years with my work and I can say I have never before been charged 175$ for a failure to locate. I have 9 systems I am in charge of and this company has lost those as well as my system. I will make sure to express dissatisfaction to anyone who asks me for a septic company, and suggest a local operated company. Hartigans gets and F today for failure a D for damage and overall zero for achiving nothing. Like many national companies these days low wages and greed bring incompetent workers and failures. They have credit reporters to bully the homeowners who cant afford to fight back. Large compaanies do not care about the community they rip off. I will use local family owned and operated septic companies from here on out, even if it means paying more.
Hartigans septic is not a a good bet. They should credit the 175$ to the location service and drivers should not damage yards or plants. This driver should have waited for 10 mins and eraned his 175$ by doing so. waiting could have prevented damage. It could have been possible I knew something more about my house. I will buy my 6 year old a new sprouted pumpkin from a greenhouse to replace the one he was growing, that is now squashed. Thanks for the dissapointment.