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Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Margaret M.
Aug 2014
Appliance Sale
OK, overall. Positives: he was clearly competent to make this repair. It was a minor part that needed replacement (thermal fuse, $15.) & he had one in stock in his van & installed it. That did the trick to fix the heating issue & the dryer was back up & running within an hour.
On the other hand, he neglected to inform us when we scheduled the visit, or upon arrival, that he charged a 'house call' fee of $79 in addition to his hourly rate ($80) for whatever time he incurred doing the repairs. I know this kind of fee isn't unusual in the trade, but I think a responsible business owner should make it a point to be explicit about disclosing that policy beforehand, rather than risk alienating customers who would be surprised by that information (we were). Plus, that works out to $160/hr. for the service actually rendered for this visit--comparable to an attorney's hourly rate.
And, he tried twice to convince us that we should invest over $300 to thoroughly clean & refurbish our dryer that day, when we were clear with him that we didn't think this was a good use of funds for an old dryer that could be replaced for a little more than that. I don't begrudge the attempt to earn more of our business, but I don't think he is a very good listener. Most people would not feel this was a good cost-benefit trade-off.
On the other hand, he neglected to inform us when we scheduled the visit, or upon arrival, that he charged a 'house call' fee of $79 in addition to his hourly rate ($80) for whatever time he incurred doing the repairs. I know this kind of fee isn't unusual in the trade, but I think a responsible business owner should make it a point to be explicit about disclosing that policy beforehand, rather than risk alienating customers who would be surprised by that information (we were). Plus, that works out to $160/hr. for the service actually rendered for this visit--comparable to an attorney's hourly rate.
And, he tried twice to convince us that we should invest over $300 to thoroughly clean & refurbish our dryer that day, when we were clear with him that we didn't think this was a good use of funds for an old dryer that could be replaced for a little more than that. I don't begrudge the attempt to earn more of our business, but I don't think he is a very good listener. Most people would not feel this was a good cost-benefit trade-off.
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FAQ
SCOTT RICHLAND'S APPLIANCE RPR is currently rated 3.0 overall out of 5.
No, SCOTT RICHLAND'S APPLIANCE RPR does not offer free project estimates.
No, SCOTT RICHLAND'S APPLIANCE RPR does not offer eco-friendly accreditations.
No, SCOTT RICHLAND'S APPLIANCE RPR does not offer a senior discount.
No, SCOTT RICHLAND'S APPLIANCE RPR does not offer emergency services.
No, SCOTT RICHLAND'S APPLIANCE RPR does not offer warranties.