Chuck's Heating & Air Conditioning Inc

Terrible experience from start to finish. Stay far away from this company!!

Chuck's just finished installing a Unico ducted heat pump system in our 1970s home. Joe and Mark did a really great job on a difficult retrofitting project, were on time, finished when they said they would, cleaned up after themselves, and were very polite. Aesthetics were important to us and they did really well keeping the visible parts of the system minimal and oriented with the rest of the space. Thank you!

They charged me parts for a replacement filter when I had personally replaced the filter the week before. They treated me like garbage on the phone and through the several emails. They failed to call me back to discuss the issues after them claiming "someone will call you back" before hanging up on me.

Eventually work was performed to my satisfaction. I was overbilled though for their mistake that caused an extra service call.

Initially it went OK, but a little over 2 years and the boiler control board and the condensate pump died. After intermittent crashes, we discovered no heat or hot water on Saturday morning and called Chuck's to look at it. Got a $710 bill. When I called them I was told nothing was covered by warranty even though they see a lot of control board failures. I don't think I should be getting a $710 bill so soon after they installed a brand new system, and I resent being charged $150/hr to replace defective products.

Fast response, very thorough, and courteous

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I believe my father found them. I liked that they showed up on a Sunday. I think that they were a little steep in the price but overall it was good. The service was really good.

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The technician, Caleb, called about 20 minutes before he arrived to let me know he was almost to my home in Grand Isle. It was his second service call of the day and he was at my house around 10:30 AM.
When he arrived he introduced himself and made chit chat while I led him downstairs to the utility room. I described to him the problems the furnace was having. He went to work after some cursory investigation and pointed out to me that there is a fault code (blinking LED) through a sight glass at the bottom of the furnace front access panel. Good to know.
I left him to disassemble everything in peace so I didn't hover. He took apart the combustion chamber in about 20 mins (tight clearances and he didn't have the exact tools necessary, seemingly). He let me know the problems (dirty burners, a cracking ceramic igniter element) and what he could do to fix them. I opted to replace all the parts and he recommended that I replace the flame sensor too. OK.
He called the office/shop and they had all the parts needed on hand there. Excellent. He left and I stuck around to wait for his return.
This is where the only part of the service call that I had a slight problem with comes in to the picture.
Since it was around noon he took his lunch while on his parts run to Chuck's shop. He didn't disclose that to me before leaving. I commute to Colchester. From my house in Grand Isle to their shop is a half hour trip. I had expected for him to be back at most 1 hour and 30 mins later. He was gone for about 2 hours and 10 minutes and returned around 1:15 PM.
It's a small complaint and take it with a grain of salt since I do live an hour round trip from their central location. I would have liked a heads up that he would most likely stop and eat lunch or a call while he's gone to let me know he would be a little later.
I work in the service industry in a job that requires me to be on a customers property. I wouldn't feel comfortable taking lunch on a clients time if they were waiting on me to do something- especially if it's a malfunctioning furnace in colder weather.
With that said, he was quick to install the new components and reassemble the furnace. He tested it and it functioned correctly. While he was still in the utility room he informed me of any other things that he noticed and investigated: rust stains; water spots; unplugged humidifier. But he did not find any other major problems.
Overall though, it was great service. Caleb was very knowledgeable, very professional and a nice guy to boot. The work was performed quickly correctly and I haven't had any further issues since the service was performed.

I have used Chuck's HVAC and I have had no problems. They correctly diagnose on the first time and they are very responsive. I would definitely recommend them to others.

We woke up on Dec 3rd with the house down to 58 degrees. Called the Gas Company to examine our 23-yr old furnace. He locked down our furnace due to a cracked heat exchanger and said and quot;sorryand quot;.
I compared features and efficiency of the furnce brands commonly installed in our area and manufacturer's product reliability ratings on Consumer Reports. I got 2 solid estimates for each brand that all came similar to my neighbors' from this past summer. On the high end units, I love the variable capacity gas valve. I also appreciate the efficiency and quiet during lower-demand cycles.
Even before we received their quote, the Chuck's salesman was the one who offered up electric heaters to keep the house warm until we got a new one installed. They were also the local distributor for the Lennox brand we selected. They have a solid reputation for good value (but not cheap). And they took total care of 2 rebate submissions, and told us how to initiate a 3rd.
Thankfully, availability was just 1 day, and had our new furnace installed at working on Dec 7th. The installer cleaned up almost everything really well, but missed the area where the new vents were drilled thru the sill plate. They immediately came back to remedy that.
The furnace has been great so far (6 weeks), and the past few days of -bitter cold (-10 to -20 degreesF hasn't overwhelmed it.
We are delighted with the Lennox furnace, and with Chuck's..

They are very polite. I never had any problems with the system.

They fit you in quickly if you have a problem, they are efficient, they are reasonable, and they know what they are doing.

Placed the initial call. Their salesman arrived at my home within a few days. He was 10 minutes early for our meeting. I remarked that and quot;I've never seen a contractor on time for a meeting, much less early!and quot;

We discussed my problem (AC freezing-up an becoming in-effective) and looked at various components of the system for about 20 minutes. We agreed that it was best to have a technician do a service call ($150) to dig in and access my situation further.

Their technician arrived as scheduled within a few days. After various measurements and discussion of repair versus replacement, I opted to replace my furnace and AC system. The technician said he would alert the salesman to followup with me me and provide a quote.

After about a week, I called the salesman and told him that I talked with the technician and we agreed on a new system and that I needed a quote. He mentioned at that time that it wouled be about three-weeks; I joked and quot;for the quote?!and quot;, he said and quot;noand quot;, and quot;for a work crew to do the installationand quot;, they were pretty busy at this time of season (July).

Another 10 days went by and I had to call the salesman and request via voice-mail that he get a quote to me. Within a few days, I received an email quote. The email said and quot;Please let me know if you have any questionsand quot;. I did reply to the email with several questions.

Never heard back from the company until I received the invoice for the technician. Paid my bill and moved on to another contractor.

I definitely got the impression that they were just too busy to handle the job. If they would have answered my questions in a timely fashion, I would have gone ahead with 10 thousand dollars worth of work. They started off very responsive, seemed knowledgeable but just couldn't follow through.

From the first meeting it was a pleasure dealing with Chuck's. Robbie the sales rep showed up on time for the evaluation and spend a great deal of time explaining the numerous scenario's we could go with and really helped with our choice of systems. He returned a written estimate quickly and it was very clear and easy to understand exactly what the job entailed. The installers arrived at the ageed on date and time and immediatly started work. They were careful to keep everything clean and neat even as the were removing the old units. The installation was clean and very professional with total clean up of the cellar. You would not even know they had been moving thing thru the house and in and out of the basement. Robbie returned 2 times after the installation and took measurements and made adjustments to ensure the heating and a/c were work efficently and correctly. Our overall satisfaction was the most important thing to this company. They even helped with the paperwork to receive the rebates from the manufacter. It was very easy and enjoyable experience working with everyone from Chuck's Heating and A/C.