Vermont Roofing Co Inc

There is a reason all the good reviews are years old. The real contractor left and they are a shell of a service now

unknown

unknown

VT Roofing's service was professional from start to finish. The visit to view the work needed and the written estimate were completed promptly.

Scheduling was followed and the job was completed sooner than I anticipated. The crew arrived promptly each morning. All crew members were respectful, conscientious and fully engaged in their work activities. All debris was totally cleared before they left each day. A year has passed since they replaced my home's roof, no issues have arisen and I am still satisfied with the work they performed.

unknown

job completed in 2 days. appears to have had a thorough clean up after tearing down the old shingles. and after installing the new ones.  received emails before and after work was performed.

The two guys who did the work were punctual, and were not intrusive while getting their work done.  They cleaned up all debris at the end of each day (two day's total.)
I cannot comment on the quality of the work, as it was not visible from ground level, and I have no experience  by which to judge what they did.
My two areas of concern were:
1)   a deviation from the contracted procedure, and lack of up-front communication regarding same
and
 
2)   removal of perfectly good customer slate.
The deviation, I was later informed by the company, was based on the installer's experience that if the job were done as contracted, snow/ice would tear up the slate roof when it slid off the new roofing material.  Consequently, the installer elected to remove two more courses of slate before overlapping the membrane material under the adjacent slate roof.
The installers left without discussion of any of this, leaving me to believe they were coming back a third day to finish replacing the final two courses of slate they had removed. I called the company to confirm, and was informed they would not be back, and had deviated from the original contract for the reasons stated above.
I do not know if this is the right thing for them to do or not.  But much confusion could have been avoided if they had simply discussed the deviation with the customer, preferably before commencing with it.  They could have also informed us they had completed the job, and inquired if we had any questions at that time, before departing unannounced as they did.
My concern with the two courses of removed slate was that it was our property, and should not have been taken without our consent.  The office agreed when I called to ask about it, and they promised to send back the slate.  Assuming they follow through, I have no objection.
The bottom line is if the repair works and lasts, and the water leakage stops, and the bill is as contracted, I'll be happy.

Estimate and bid process - very complete, professional, several options provided
Were flexible to work with my schedule of availability
Crew very professional, work area cleaned everyday
Nice job when completed

GREAT - start to finish!

They were unbelievable, they stayed by the quote they originally stated, they were on time, and I would recommend this provider to other members.

They are really good. They really knew what they were doing. They are very professional. They are very safe. They are very impressive. They are not cheap.