Total Home Improvement company specializing in additions & alterations as well as everyday handyman needs. We employee 15 & use subcontractors for specialty fields. Family owned & operated for 20 years. Ask about our Angie's list discount. Family owned & operated. Additional DBA - Total Home Improvements Inc. Award-winning.
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
Roofing, new homes, handyman, bathrooms, kitchens, sun-rooms, decks, porches, garage, windows, siding, water damage & wood rot.
Very smooth process including estimate, design, and construction. Finished product exceeded my expectations. I have my dream kitchen!
Description of Work: Remodel kitchen from floor to ceiling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jack A.
10/2021
1.0
ceramic tile, drywall, electrician, flooring contractor, remodeling, woodworking, home remodeling
+ 5 more
Total has a lack of reguard of the permit process, the meaning of a contract, and not performing the work to minimum standards. The work was far below all manufacture's standards. They gave me a warrantee which they will not honor. They told me to never contact them again. They will not stand behind thier work. They will not honor the warrantee because they said I complain too much. Here is a sample of what I complained. 1. They installed the bathtub incorrectly, and then told me it was inoperable because it sat on its lip and not on the floor. I asked them why they would install it wrong, and they blamed me. 2. They installed a new circuit for the floor heating without a permit before walking out on the job. I contacted the city and state, because ther were several fire hazzards from the electrical work. An exa ple is that they ran the electrical wire for the heated floor across the floor of the attic. Beside being an electrical hazzard, it was also a tripping hazard. I have 20 more items, but I am out of space here.
Description of Work: Remodel bathroom
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$23,000
Jack A.
10/2021
1.0
home remodeling
+ -1 more
They breach the contract when I told them that the job was done incorrectly. They said that I should have waited for them to finished .He make me signed a contract with 5 years warranty but they don't give me warranty. I have holes in my walls, an inoperable bathtub, mold growing inside my shower, and a tile in the shower that fell off the wall. They don't respond to the Better Business Bureau about my complaint.
Description of Work: They supposed to do bathroom remodel
Rating Category
Rating out of 5
$14,300
Lesly M.
07/2020
2.0
decks, drywall, home remodeling, interior painters, cabinet refacing
+ 3 more
Took longer than quoted! Damaged other parts of the house as the sub-contractor's did the work! Tried to keep the extra decking materials! Constantly had to have things done over, like painting and drywall! Constantly left a mess that we had to clean up! Never on time or some days did not even show up! For the quality of work and POOR CUSTOMER SERVICE, WAY OVER PRICED!!!
Description of Work: Replaced deck and remodeled bathroom
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$35,000
Response from Total Home Improvements
The [Member Name Removed] project was completed in 2016, not sure if the reference for this project is for Total Home Improvements. However, in the event this review was meant for Total Home Improvements, As in many remodeling projects estimated timeframes do run over due to unforeseen circumstances. It is stipulated in our contract that all materials belong to the contractor while the job is under contract. Many times imperfections in drywall work can not be seen until paint is applied. It is our normal process to correct imperfections and that will include additional painting.
raymond R.
07/2019
2.0
home remodeling
+ -1 more
NOT WELL VERY PRICEY THOUSANDS ABOVE OTHER ESTIMATES AND WOULD NOT MOVE ON PRICE.
Description of Work: COUNTER TOPS AND LIGHTING
Rating Category
Rating out of 5
Marla T.
05/2019
5.0
plumbing, woodworking, home remodeling, interior painters
+ 2 more
Professionally, timely, great communication, and beautiful results.
Description of Work: Master tub/shower converted to tiled walk-in shower.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Home Improvements
Thank you for the wondeful comments! We are so happy you chose our company to fullfill your needs.
My wife and I are very satisfied with the end results. Excellent workmanship, hard working crews and and quality professionals. Outstanding job site supervisor, always keeping us informed . Easy to work with and well adjusted to plan changes when the need arose. Kept work are clean and free of any job debris daily. Wonderful quality control and Management was constantly in touch with us. Strongly recommend Total Home Improvements to everyone.
Description of Work: Screen-in Porch and Patio Addition. Hallway and Master bathrooms complete renovation and Complete Outside wood framing Wrapping
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$71,415
Response from Total Home Improvements
Thank you for your great comments. It was a pleasure working with you.
Dennis C.
03/2019
5.0
decks, handyman service
+ 0 more
Very well, professional, no complaints
Description of Work: Replace pillars on front porch, install hand rails
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Home Improvements
Thank you [Member Name Removed], It was a pleasure working with you. Thank you for your review.
Extremely well. The work was very professionally planned, performed, and managed. The Total Home Improvement staff and sub-contractors in addition to performing excellent work were extremely reliable and trustworthy. We always felt very comfortable with the professional staff Total Home Improvements had performing the work in our home whether we were home or not. The work was started and completed on schedule.
Description of Work: We had a bathroom and laundry room built in an underutilized space above our garage. The work required changing the house roofline, installing new interior and exterior walls, and modifying the home HVAC, electrical, and plumbing systems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Sherry Y.
11/2018
5.0
home remodeling
+ -1 more
We can’t say enough good things about Total Home..The work was great and our new kitchen is awesome..They worked very patiently with us and made sure we were satisfied with everything before they started and once the project started..From our project manager, start to finish, timelines, we couldn’t be more pleased and we are very particular and detailed..They will be doing more work for us in the future..
Description of Work: Kitchen Remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Home Improvements
Thank you very much for taking the time to share your experience! We appreciate your business and are so pleased that you are happy with your kitchen and our service!
Ryan W.
11/2018
5.0
remodeling
+ -1 more
New front porch, most recently they wrapped the vinyl soffit. We had a larger room that they renovated, built a closets and configured a bathroom as well.
Description of Work: They've done quite a bit of work.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Total Home Improvements
Thank you very much for taking the time to share your experience! We appreciate your business and are so pleased that you are happy with your renovation and our service!
Dawn M.
11/2018
5.0
sunrooms
+ -1 more
They did a great job, really. We will use them again.
Description of Work: They repaired a leaky pipe. They had to fix drywall, molding and paint.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Total Home Improvements
Thank you very much for taking the time to share your experience! We appreciate your business and are so pleased that you are happy with your repairs and our service!
Ethlyn G.
11/2018
5.0
decks
+ -1 more
Overall it was excellent. I ended up calling them since the deck started to fall and the original person who built the deck wouldn't take responsibility. They totally reconstructed the deck from start to finish it and I feel much safer now. They were very thorough and found more damage than expected, so they worked with us on payments. They came highly recommended and they were excellent throughout the process. Will continue to use them.
Description of Work: They did a reconstruction on my back deck.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Total Home Improvements
Thank you very much for taking the time to share your experience! We appreciate your business and are so pleased that you are happy with your deck and our service!
Michael S.
04/2018
1.0
drywall, electrician, lighting, plumbing, remodeling, home remodeling, interior painters
+ 5 more
In summary: it went very poorly. At the outset of the project, I was told to expect a 6-8 week duration. Our family moved out of our house for 8 weeks. The overall project took 6 months. Throughout the project Total Home Improvement displayed an inability to manage the project schedule or effectively communicate anticipated timelines. I feel like this is issue is inherent in their organization and staffing approach, not solely a result of the peculiarities of my project. I hired a general contractor to move the project along and deal with the day-to-day efforts of executing the remodeling. In the end, the project did not move along smoothly and I felt like I spent an awful lot of time doing the day-to-day to complete the project. I could not be more disappointed in my experience with THI. I could never suggest anyone to hire this company and would actively suggest you look elsewhere.
Description of Work: Home renovation. A side porch was enclosed, kitchen opened to living room, remodel of kitchen and living room. This ultimately required removal of an exterior wall, removal of a load-bearing interior wall, new flooring, new cabinets, insulation, drywall, paint, electrical, lighting, and minor HVAC rework.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$50,000
Response from Total Home Improvements
At Total Home Improvements, we are very sorry that this project did not move along as planned. We are very schedule oriented at THI but as with most remodeling projects, there are a multitude of variables that can cause delays. Because our main goal at THI is for 100% customer satisfaction, we strive to work with the customer to make sure their project is as timely, and as much of a positive experience, as possible. That being said, we are not opposed to changes in the contract and are willing to work with customers if they want to make a change. One of those ways is to allow the customers to delete items from their contract, and let them take on the responsibility for that specific task. In the case of this project, the cabinets and countertops were something that Mr. [Member Name Removed] had decided to take on himself and in doing so, he hired his own cabinet maker to handle the aspect of supplying and installing cabinets and countertops. That contractor was unable to jump right in to the middle of this project and start immediately so consequently the job did set for a number of weeks. Once the initial cabinets were installed, there was another delay in that not all of the cabinets were delivered thus delaying the installation of the countertops. Once we were able to start up again, we did push to try to complete the job as quickly as possible. We were asked to step out of our normal sequence of events during the completion stage and did not hesitate in accommodating that request. We appreciate and value the input of all of our customers and will take this information and use it to become more effective.
Barbara H.
04/2018
5.0
siding, home remodeling
+ 0 more
Great. My only concern was that it took several weeks for them to come out even though I do realize that they were very busy due to a wind storm.
Description of Work: Siding repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Heather A.
03/2018
1.0
handyman service, remodeling, siding
+ 1 more
Do not use this company if you are renting your home out. They will not allow renters to speak on your behalf or conduct business over the phone. They do not need your business.
Description of Work: Siding repair
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
3.0
Response from Total Home Improvements
My apologies for the confusion, we communicate and coordinate with tenants all the time. However, owners do need to make the initial contact and authorization for the work. Please contact me directly if you would like to discuss further 757-570-3330 Kelly
Millicent S.
03/2018
5.0
decks
+ -1 more
They did start a little later than told but in the end we were extremely happy with their workmanship, honesty and attention to detail. The deck turned out better than the original plan for instance, the long deck boards were to be divided in two but it made sense to run the boards in three pieces with a horizontal board. This resulted in no but joints on the long boards. Could not have asked for a better job.
Description of Work: Install a deck
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
Response from Total Home Improvements
Thank you very much for taking the time to share your experience! We are pleased that you are so happy with the final product and service!
Joseph F.
11/2017
1.0
remodeling
+ -1 more
Estimator promised to send estimates same or next day, but dragged it a few days until I called him back, so he said "normally we do it in a week". That's fine, but why then promise "within 1-2 days"? Next - he messed up my email address and never paid attention that his message to me was not delivered, but was returned back to him. Finally in 9 days I received estimate, but ONLY for 1 project (out of 2). Estimator didn't address at all a big problem (in his own words) with exterior wall and when I asked "where is it?", he replied "I didn’t think you wanted to mess with that". He knew that I wanted to sell the house so this was the DUMBEST THING HE COULD SAY! Their prices are very high. For example, estimator told me that it would cost approximately $1,250.00 just to remove above ground pool from the property. Overall - COMPLETE WASTE OF MY TIME.
Description of Work: Rehab 2 homes
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
2.0
Response from Total Home Improvements
Mr. [Member Name Removed] we appreciate your feedback, as we strive to improve our process and impression with potential customers. I do apologize for the misunderstanding regarding a realistic turn around on receiving an estimate, as our standard is a minimum of 1-2 weeks. We have interacted with several investors and real estate agents over the years and recognize that we are not necessarily the most affordable option. We do wish you luck with your on-going projects.
eva H.
10/2017
1.0
decks, home remodeling
+ 0 more
Appointment confusion and when came out was ok but never heard back or received estiments for any job.
Description of Work: kitchen remodeling and a few other jobs
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Larry J.
09/2017
2.0
decks, handyman service
+ 0 more
I was scheduled a week from when I contacted them for just an estimate. I waited the week and the representative shows. He takes measurements and says he will get me a quote by the end of the week. Well it's nearing a month later and I haven't received a quote, phone call, email, NOTHING! I guess if the job isn't for $$$$$ on their end they aren't interested. If that's the case tell me upfront and not string along someone for this mythical quote you're gonna send.
Description of Work: Porch railing replacement.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Response from Total Home Improvements
[Member Name Removed] thank you for bringing this to our attention. We apologize for the lapse in communication and assure you that no matter what size job we appreciate your business. We would still love the opportunity to have someone prepare an estimate for your work. We look forward to resolving your concern.
Barbara H.
08/2017
5.0
ceramic tile, drywall, plumbing, replacement windows
+ 2 more
My kitchen is absolutely beautiful and I am so happy that I had them do it. At my rental property, they did great work and had it all done in time for my new tenants. They had to redo the kitchen walls, replace window panes and screens, redo bathroom tile, and a new laundry room floor.
Description of Work: Total Home Improvements has performed work on my home and my rental property. They remodeled my kitchen with backsplash, countertops, new sink, and new lighting. My rental property was totally destroyed so they did quite a lot of work there.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Home Improvements
Hello Mrs. [Member Name Removed]! It was such a pleasure to work with you on your projects. Please stop by to see us anytime. V/R Carol
David K.
07/2017
5.0
drywall, handyman service, remodeling, home remodeling, interior painters
+ 3 more
Everyone was professional and courteous. They did a great job and was done before the deadline.
Description of Work: Miscellaneous work. Did some for your work paint work drywall work and flooring work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Total Home Improvements
Thank you for your business. It was a pleasure working with you.
Marsha K.
07/2017
5.0
home improvement stores
+ -1 more
I'm very pleased with their services; they work with my schedule and were very courteous; and they were very efficient with their work; price includes interior painting, drywall repair, fireplace repair, and some exterior works.
Description of Work: Home Repairs/ interior painting, drywall repair, fireplace repair, and external works.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from Total Home Improvements
We appreciate your business and you were a pleasure to to work with. V/R Carol
THI was very professional and a pleasure to work with. The Project Manager was always available when needed, very responsive, and personally ensured the quality of all work performed. I did have a slight issue with the initial installation of the new porch railings (THI subcontracted Atlantic Railing for this work). However, THI was very sensitive to my concerns and quickly resolved the issue with Atlantic Railing. The railings were taken down and new railings were fabricated/ installed. Very satisfied. (I attached before and after photos to this review.)
Description of Work: 1. Extended existing attached garage (added six feet to the length). Poured new concrete and replaced another section of concrete driveway. Finished the garage walls, installed addtional outlets, and a new faucet. 2. Rebuilt and extended the front porch (was 5' x 6'; extended to approx 24' x 6'), including new brick skirting and two sets of steps. New lighting installed on the newly finished porch ceiling. Also installed new aluminum, powder coated railings (subcontracted Atlantic Railing). 3. Extended the upstairs bonus room (above the garage) and finished/painted/carpeted the room (including all new electrical outlets, lighting, and new HVAC supplies. 4. New windows installed in the added bonus room. 5. New roof with architectual shingles 6. New siding on the entire house (Everlast siding). 7. New gutters and downspouts installed ( by Leafguard).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Home Improvements
Thank you for your review and for your patience while we dealt with the railing situation. Sometimes things don't always go the way we intend for them to go, but we stand behind our product and will do what it takes to resolve the issues.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Siding,
Decks and Porches,
Roofing,
Electrical,
Plumbing,
Flooring Sales and Installation,
Drywall,
Doors,
Interior Painting,
Windows
FAQ
Total Home Improvements is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Total Home Improvements accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Total Home Improvements offers free project estimates.
Yes, Total Home Improvements offers eco-friendly accreditations.
No, Total Home Improvements does not offer a senior discount.
Yes, Total Home Improvements offers emergency services.
Yes, Total Home Improvements offers warranties.
Total Home Improvements offers the following services: Roofing, new homes, handyman, bathrooms, kitchens, sun-rooms, decks, porches, garage, windows, siding, water damage & wood rot.
Contact information
4033 George Washington Mem Hwy, Yorktown, VA 23692