Edward's Gutter

This was a $79 big deal purchase. It went great. They came out right after I bought the deal. It was excellent service. They sent out two people to do the work. It did not take them very long to do the service, only about 45 minutes. They cleaned up everything. This was the only time I used this company.

Edwards came out to the house to look at the job and quoted $550 to replace 40' of gutter with two downspouts with their product.  They came out the day of the job and contact my realtor to say they could repair and reinstall the existing gutter so it would match the rest of the house.  We OK'd that solution and they got needed materials for connections and returned the following week.  The repair was completed and old gutter replaced. 

I never actually saw the work but the realtor said it was fine.  The issue arose when they charged me $550 to repair and replace the old gutter section, which was about 12' with two corners.  That option was fine but did not seem to justify the same cost as providing the entire new gutter run across the front of the house. They did have to provide materials to repair the joints that were damaged by the person who removed it. 

I paid the invoice for $550 but have tried to contact them to provide an explanation of why the cost was so high for this alternate job scope.  They have not returned my call, so I am disappointed with their customer service.  Unfortunately, I do not live in the area where the home is and have since sold it, so it's difficult to have to deal with this issue. 

If they can justify the cost, I would understand but I feel like I've been taken somehow.