VANOVER'S HARDWOOD FLOORWORKS CO INC

Vanover's did a fabulous job. The crew was punctual each of the 6 days it took for them to bring our century old, worn out flooring to life. Beautiful results. We really appreciated that the job foreman came out each day to check on the progress of the work and answer our questions every step of the way. They worked VERY hard for a fair price. They were polite and friendly.

This was the worst experience that I have ever had with a contractor. Besides not showing up when they were supposed to the floors the floors that were installed upstairs are in horrible condition. Vanovers has a lifetime warranty on the floors. They refinished the upstairs floors 11 months after they installed them to correct the problem we were having with pealing of the poly. Unfortunately a month after refinishing it started to happen again. When Vanovers finally came back out to look at the floors (a month after I called them) they sent me a letter in the mail saying that the floors were not covered under warranty because we had "creaky floors". 1) why would you install hardwoods for a customer if this silly excuse was the real reasons for the problem. How would the customer know? 2) it's ridiculous they would leave a customer in this position 3) I had a certified hardwood professional inspect the floors. He communicated to us that the issue with the floors is "poor workmanship". This was an independent review 4) I've attached pictures of the shape of the floors.

Vanovers Hometown Hardwood Floor Company does great work. We have used them twice. Both times they repaired floors and did an amazing job. They also do a great job cleaning up the area before leaving. Their prices are okay. We would definitely recommend this company.

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This company was sub-contracted by my GC to finish and stain our hardwood floors.  Our first appointment was a window between 8 am - 10 am on a weekday and I stayed home from work (I missed 4 hours of work) so I could meet them and pick out a stain.  Unfortunately, at 9 am, I received an e-mail from my GC that they weren't coming.  So my GC worked with them to come back the next day from 3-6pm and leave us a few stain examples to choose from and then, they could start the next day (estimate of 3 days to complete the work).  Again, they failed to show up with no communication and now, we are easily 2 weeks behind in our estimated completion date. 
After reviewing several reviews on a number of sites, we found that everyone is complaining about the same issues so I requested that our GC work with a more dependable company.  

This company was recommended to me by a friend who had used them and was very satisfied with the work.  I called them to get an estimate for my home remodel.  Someone came promptly a few days later on Saturday April 12th, 2014.  I have yet to receive an estimate of cost for the job.  I have called this company 3 times and a person (not automated) has taken my message everytime.  The sales person called me after my first call and left a message that he'd be sending me an estimate soon, that's the only time I've heard back from this company.  I also tried contacting them via their website but not reply.  This is not a good sign of responsiveness.  If someone would at least give me the courtesy of a call back to tell me that they cannot take my business because they are overwhelmed I would appreciate this more than the unresponsiveness.  Thanks-

I contracted with Vanover?s to install transition strips (to
separate the hardwood floor between my kitchen and living room) and to refinish
the kitchen.  
After a couple attempts to get a rep to come to my house to
look at the job, they sent an estimator. 
I showed the estimator what I wanted as far as the transition strips by
pointing to one side of the kitchen that already has the strips and told him I
wanted the same thing on the opposite side of the kitchen, which adjoins the
living room.  He gave me a written quote
and we scheduled the work, which I was told would take 3 days.  I moved my pregnant wife and 2 young kids out
of the house and into a hotel for 2 nights so they wouldn?t have to endure the
fumes and because we had no use of our kitchen.   When we returned at the end of the 3rd
day, the work was not done.  After
calling, I learned that it would take 4 days and he alleged that he told me
this initially.  This was not the case. To make matters worse, the crew installed a raised threshold, which looked
absurd and was nothing like what I pointed out to the estimator.  When I asked what the story was with that, I
was told that was what was on the agreement. 
Well, shame on me for not catching that he had written ?threshold?
instead of ?transition strips? on the quote.  Regardless, I needed the correct transition strips installed and asked
that they do that.  This is when the
run-around began. 
Despite promises they would get it right, I can?t get them
to actually show up.  They have no-showed
3 times and this has dragged out for 4 weeks. 
This has cost me 2 days off from work to be here plus one day for my
wife.  The company avoids my phone calls
and after 4 requests to have owner, Dwight Vanover, call me, I have yet to receive
a call from him.  All I get is excuses
and lies.  This is the most
unprofessionally run business I have dealt with.   

Contracted to complete floor refinishing starting 11/25/2013 -11/28/2013. Got a phone call at 730am 11/25 that they were over booked and could not start until 11/26. We arranged to leave town with our pets 11/25 and return late Friday. We were told the floors would be complete upon our arrival. We called 11/27 and were told they haven't started and we wouldn't be allowed back in to our home until late Sunday. We explained again our situation and there commitment to us. We asked for compensation for our inconvenience they refused. We asked to speak with owner he refused to speak to us or return or calls. We would never deal with this business again. Shame on them! You over book and the financial burden becomes the customers issue.

UPDATE: I submitted a review on 11/27/2013 for this company- they were a no show. The owner contacted us, apologized, and offered to do the work for half price. We agreed on price and date project was to start 12/9/2013. We sent our two dogs to the kennel Sunday in preparation for the work to start early Monday morning.  Low and behold THEY NEVER SHOWED as scheduled! We received a call the morning the project was to start! They couldn't come because of the weather!  Really! I made it to work without any trouble.  They said they could start the next day Tuesday so we agreed and left our dogs in the kennel.  They called later in the day to say they would try to get here but if the weather  is bad they wouldn't make it. WE called on Tuesday to find out they didn't start and NOW are being told not until next week. I am now out 3 days for the dog kennel! Let's not talk about the inconvenience! Never have I had dealt with such INCOMPETENCE!   Shame on them!  

Everything went well.

It went badly. They had to come back and fix every floor. Something went wrong with the urethane and it was rough feeling and felt like sandpaper. They had to come back twice to fix it. We had to be without our home for two weeks. The stairs, we paid them to install the hardwood and the facing of the risers and the edges of the board are chipped out and jagged. They stained them on site and now I have black stain on the edges of all the boards.

We have been trying for a year to get the provider to come back and correct this. They have sent someone out to the house three different times and each time they have said they would put some caulking on it and I find that unacceptable. If I knew this would happen, I would have installed the flooring myself. I absolutely would NOT recommend them to anyone.

I got a good deal from them. He kinda gave me the best deal for the problem that I had with the little black spots on the floor. Since it’s a rental property, he gave me good advice. I was gonna change the wood panels and he said it’s no need, they can just buff it out and it will just stay a little light. Everything he said for the most part was true. My friend said he was so professional. He came with a little bag of goodies which she was happy about. He didn’t ask for the 50% upfront. He said that when his work is done, that’s when we can pay him. They came back out because there was a little scuff mark. I was happy with them.He also gave me a discount.

This company also redid these floors in 2001. I was pleased then and now. Worked well with me in color choice. Floors look great. Easy to schedule and contact. Flexible on dates. Worked over the weekend to meet a tight deadline. I thought they were showing up one morning, they didn't arrive until afternoon, work was still completed on time. It did worry me though.

I am a contractor that used Vanover
exclusively from 2004-2008 and the firm was responsive and the work was good.
I recently reached out to the firm around
1 Aug for a quote on some stair treads and risers. When I called, I spoke with
Dwight the owner who referred my lead to Eric the salesman.
Eric contacted me a few days after
I had initially called in to schedule an appointment at my home to evaluate the
stairs to provide a quote for service. We set an appointment for a few days out
and everything was set.
Eric ended up rescheduling twice
which was a little irritating, but understandable. The 3rd appt time
was scheduled for 8:00am on a weekday. I stayed home from work to meet Eric and
ended up calling him at 8:30 to see where he was. He answered the phone ?sorry,
I am at the office and buried in paperwork?.  On a 3rd reschedule, Eric is now a
no call no show and didn?t have the decency to let me know he had decided not
to come to my house. His time is clearly more valuable than his customer?s.
Even after the no call no show, I
asked Eric if we could forego the appointment if I sent him photos of the area
for him to evaluate.  He agreed, so I
sent him 4 or 5 comprehensive photos that any estimator could do a takeoff from
and provide an estimate.
Eric didn?t respond a week after I
sent the pics and has yet to do so to this day.
It is unfortunate Dwight (owner) employs
or did employ such a lazy and incompetent salesman because his installers are
hard working and proficient. Eric?s carelessness and irresponsibility have
blacklisted Vanover?s from my contact list.

See statement above.

The estimator, the nephew of the owner, called to say he was going to be 10 minutes early which was nice for him to do. He appeared professional and responsive. He came in and provided a quote for a flight of stairs and 104 sf of hallway. He estimated 4 dollars per sf for the hall and 1200 flat fee for the stairs. He provided me with the option to haul away my carpet and trash and save 250 dollars. So far, every thing was going well. He wrote up the estimate and put the prices on it as follows:
450 for installation of the floor (I provide the product for this)
1200 for the stairs, to include the product. 
Altogether it would have been 1650 dollars about. I thought that the price for the stairs was low, but the sf of the hallway was high. He said that he would call his uncle to get a better price... So here it comes - the BAIT AND SWITCH.
(Whether this is an honest mistake, he did nothing to try to fix it so I assume it was not.)
He came back and said that he made a mistake, the stairs would be 2400, not 1200. He then quoted approx. 3200 for the job. Well above lumber liquidator's pricing at 2300 with product. He then said that he would do it for an even 3000! I told him that he needed to talk with his uncle to come down a bit more and I would consider (hoping that this was truely an honest mistake). When I asked for the estimate, he told me no (as the price was incorrect on it). If it was a mistake, I would think that he would have tried to call and have his uncle come down to a price closer to the original estimate.
So, back to lumber liquidators to finish the job...

The only problem we had with Vanover was that they did not arrive on time in spite of our insistence that if they were working late in the day it would present a problem with lack of sufficient lighting in our room. Lack of light presented a problem in being able to see the final finish and insure proper coverage. That being said however, the team did make sure to tell us to look at it the next morning and call if there was any problem. The next day there were visible areas where coverage left streaks, etc. We called and they sent out a follow up team. The follow up team did another light sanding, fixed some other flaws and applied another final coat of finish. The final product is beautiful and we are very happy with it. 
We had looked at reviews on Angie's prior to selecting Vanover and it appeared that others had similar experiences but the bottom line was that if there were any flaws they always came back to ensure it was done right. That was the most important thing to us. We didn't want it fast if it is not right.  So, again bottom line is that the final product is beautiful and we have had numerous positive comments from visitors to our home. Additionally, the price was very competitive.

We love the floors; they did a good job of being on time, picking up after the work, talking us thru the job & assuring we were satisfied.  There were a few small areas where the top coat was not smooth but overall the work looks nice.  Would use them again if we could get a good price.
The dustless system leaves very little dust; it is NOT totally free of dust so don't be confused- clean up was minimal & all trim was put in place as requested.  
Careful in the new kitchen not to damage appliances and new cabinetry.

Vanover installed 3,000 sq ft of oak hardwood in a new house.  Immediately after installation the floor was found to be defective.  The floor made a noise when walked upon.  The sub-floor was inspected by an independent consultant who also had it tested at a laboratory and the sub-floor was found to be more than adequate for hardwood installation. The manufacturer of the sub-floor also inspected the sub-floor and found it to be fine.   After 3 years of frustrating negotiations, a meeting was held with all the parties involved.  As a consequence of that meeting Vanover agreed in writing to replace the hardwood at no cost to me. 
After Vanover removed the hardwood they claimed the sub-floor was defective.  At this point the home was uninhabitable.  Vanover than required that I pay $7,000 for them to finish the repair.  I vehemently objected as there is no way the hardwood problem was my fault of the fault of the sub-floor.  Since the house was uninhabitable I had no choice but to bring a check to the house so that work would continue.  Vanover than proceeded to install the new hardwood over the old sub-floor.
Vanover has never provided any evidence that the sub-floor was defective.  I have provided independent analysis and inspection that the sub-floor is more than adequate.  The fact that Vanover installed over the existing sub-floor, and the noise stopped, proves that the sub-floor is fine and the problem was the result of negligent installation by Vanover.
Once the hardwood was replaced, and the house was habitable, i requested reimbursement of the $7,000.  Vanover has refused to reimburse me and now claims the sub-floor was defective.  They have continued to distort the truth.  Vanover did not honor our Contract, their warranty, or the letter they wrote stating they would incur the costs to replace the defective hardwood.  I would strongly discourage anyone from using them as they do not stand behind their work and instead make false claims in an attempt to avoid their contractual responsibilities.

Our contract stated that the work would begin on Tuesday, Sept. 18 and
be finished by Thursday, Sept. 21.  On Tuesday I waited for the company
to show up and begin work and when they hadn't come out by 10 a.m. I
called and was iinformed they would be out by 1 p.m.  I waited again and
they didn't show up.  I called again and was told they would not be
coming out until the following morning.  I was told by the salesperson
the day the contract was signed that the floor color needed was gunstock
(which does not match my existing floor).  Unfortunately, I don't have
time to wait for another color to be applied.  The salesperson also told
me there would be no problem finishing the floor at least 48 hours
before we needed to get our furniture back into the room (we had a party
planned for the weekend).  Now, I am still waiting for the second coat
to be applied and they are telling me they won't be out until tomorrow
morning, which is Friday.  I was also informed that it would be fine to
move our furniture back into the room on Friday evening which is less
than 48 hours for the final finish to dry.  The crew that did the work
didn't tell us we needed to turn the heat on last night so the floor
could dry and they even kept the windows open for ventilation.  Then
they showed up this morning at 7 a.m. without informing us they would be
doing so and couldn't put the final coat on because the first coat was
still tacky.  They promised to return in a couple of hours so I waited
at home all day and was finally told they won't be out until tomorrow.  I
am really ticked off about this because I thought Angie's list vetted
the businesses on here and I trusted the reviews I read about
Vanover's.  So much for spending money on Angie's list.

They refinished the floors according to specifications.  They did everything while we were out of town and they did a great job.

Great from start to finish, estimate was not only on price but what we should do.  Work was done on time and quality was great.

They did a a great job from start to finish, they used a sander that vacuums as it does the job so we didn't cover anything .... we still had a fair amount to clean up. So I would recommend you cover everything or put up a plastic wall to other room to contain the dust and clean up. Highly recommend Vanovers

I spent more than I intended.  When I originally contracted with them I wanted my kitchen and foyer done and I wanted them to try and match it to the family room but the match was not good enough so I ended up having them do the family room as well.  The finish wasn't exactly what I had wanted at first so I had them put an extra coat on all the floors and it ended up costing me more than I expected although I am pleased with the results.  One of the things I found interesting about the company is that they were very friendly in the beginning but when I requested that someone call me or come back the woman in the office wasn't as agreeable after they finished the first part of the job.  The salesman I dealt with was wonderful, he gave me his direct cell and said I could call him anytime.  He always picked up my phone calls, he was great.  As far as the office, I'd say moderate.  There was a discount so that's why the price was good.  They had to come back a couple of times to fix a few blemishes but they did fix them. One of he problems was that when they told me they would be here - if there was change of plans the office would not call me.  Now I'm aware of how they work and how to handle it.

I am very impressed with this company. Very Quick respose time. Spoke with Missy on the phone, very personable and accomodating. The estimator, Omar, came by on time and professionally dressed. Delivered a nice gift bag of goodies and gave me a written estimate on the spot. I asked if work could be done the following week and they were able to schedule me for the next work day in the following week The dustless floor refinishing process took 3 days and was done by two different teams. There really was very little dust left on the furniture, I had to look for it. We are thrilled with the way our oak floors look. we think they look better than the day they were installed. We got the polyurethane satin finish with the natural stain. This is best if you have pets or kids because scraches don't show up so much. i did get an estimate from another Company and while the price was comparable, I went with Vanover's because they demonstrated to me that they wanted my business and valued me as a customer. I highly recommend this company.

The sales team was excellent. They even brought chocolate cake for my wife! Their goody bag included a coffee cup and floor cleaner. When I said that I wanted to think over the quote, the sales guy went out and talked to his boss. Upon return he had lowered the price another $150, if we would sign a contract and schedule the job. Right on schedule the team arrived and got the work done. Notes: 1. We have a completely empty home. 2. The oil based poly smells but since it lasts longer and we were not living there it was no problem.