United Appliance Repair, LLC

Please read this review and be very aware of hiring this company to install or repair your appliances. I hired this company to install a digital piece for my microwave that was not working properly. They not only demanded half of payment ahead of the piece being here, but they bring me a refurbished broken piece that worked worse than the one I already had. In the process of installing the faulty piece, they broke another one in putting my microwave back. In turn, leaving me in a worse situation that I was before I hired them. Now I am out $468, which they refused to return to me, and they had no other choice but to install my old piece back and take the new one that they brought. So now I am negative -$468. and no part or solution to show for it. This company takes your money and gives you nothing in return so beware when hiring them do not trust Avi or his associates.

The initial visit was on mid-October 2017. At the time the oven still worked, but we were advised to not use it at high temps. After about a month of waiting we started contacting United to see when they would be coming back, but didn't feel urgent, since the oven still worked. Then in December, the oven stopped heating all together. We contacted United, and after many unreturned calls, we finally got someone on the phone who claimed they never received the part from the warranty company. We contacted the warranty company and after much back and forth got them permission to purchase the part on their own and schedule the service. This was in late December 2017. It is now mid January 2018, and more calls go unreturned to United. It has now been over a month that we have no oven. I would love to have someone else come out and fix the oven, but we are stuck, this being a warranty claim. We've paid our deductible, but have not been able to get the service completed (I've also complained to the warranty company about both their lack of accountability and United's performance). I am hoping that a public negative review will spurn United into making this situation right. If they do so, I will update my review.

Overall, it was a great experience. We were fortunate to find someone who could come out on such short notice. We had called him at 7am on a Saturday morning. He answered rather quickly and was able to fit us into his day.

The tech came out and said the fridge needed a new filter housing. I gave him my credit card for the service call but it was not charged because I had them do the repair. They came and did the repair plus they noticed that the water line to the fridge was kinked. They did that too and only charged me for the part($30). I was pleased with the whole process.

The technician, Salim, was very knowledgeable, courteous, and professional. Salim rendered very good customer service. He explained to me the problem, although I already knew, and showed me the problem before and after he fixed the bad oven ignitor. I highly recommend United Appliance Repairs and am very glad I visited Angie's list before deciding on a company to fix my oven. ASA and thank you Salim.

See above.

I was incredibly pleased with using United Appliance repairs. My washing machine stopped working last Friday at 4:30. I immediately went to Angies List and called 4 difference Repair companies. United Appliance Repairs was the only company where someone answered the phone on a Friday at 4:30. The person on the phone was very friendly. I had a strange schedule on the next day, the Saturday, and United Appliance Repair honored that schedule. They were there when they said they would be there. Sammy, the technician, arrived and quickly diagnosed the problem. He had it fixed in 15 minutes. He gave me a discount because I am an Angies List member. I would immediately call United Appliance Repairs if I had a large appliance problem again. I highly recommend them.

His service was great and gave a fair price.