"Thanks for the review. We attempted to respond to your inquiry on Wednesday, September 2nd. We first attempted to respond via email, but the Angie's List Message Center "email" button opened a dialogue box asking us to download Microsoft Word, instead of leading us to the usual prompt to respond to you via email. We then attempted to respond via telephone. The number provided would ring once then hang up. We attempted to call this number three times, and each time ended in the same result. We have the number that was provided on file. If you would like to know what it is, feel free to email us at [email protected]. All that being said, we take responsibility for not making contact with you and sincerely apologize for not returning your inquiry. We hope that you were able to connect with another qualified electrician."

"Thanks for the review!"

"Thanks for letting us know. We apologize for the missed connection."

"Thanks for the review. I am glad to hear that you appreciate the quality of our work. The price was based on the involvement level of the work. Depending on the location of the switch, it can be difficult to pull wires from the fixture to the new switch location. Its similar to when you take your car into the shop, and they have to spend an hour removing other parts just to replace one or two spark plugs. The mechanic's bill seemed high for just a spark plug replacement, but it included removal and reinstallation of other parts so that the replacement could take place. Installing a switch location can be similar in concept."

"Thank you very much for posting a review on Angie's List! We are very happy to hear that you are pleased with the work. Feel free to contact us in the future if you have any questions about the installation!"

"Thank you very much for posting a review on Angie's List! We are very happy to hear that you are pleased with Bryan's service. Feel free to contact us in the future!"

"Thank you for the very brief review!"

"Please allow me to set the record straight regarding this installation, as this customer has posted this review on several online review sites, and has renewed the review yearly to keep it in front of any and all prospective customers. As the customer states, the work was completed in 2015. The service upgrade was completed by a licensed Journeyman electrician with about ten years experience, who was employed by Root Electric. About one week after the installation, the work was inspected by Fairfax County and received a "pass" by the inspector. (In other words, the installation performed by Root Electric was found to be safe and code compliant in the eyes of Fairfax County.) Long story short, the customer has made several accusations with regard to the quality of our installation, and has even posted photographs taken after the Fairfax County inspection was completed and passed. I made every conceivable effort to contact this customer to resolve his issue in a reasonable amount of time. I attempted to contact him multiple times by email, phone, and even certified mail in an effort to resolve the complaints that he was bringing forward. In the four years since the installation was completed, I have not received so much as a return email, phone call, letter, or even text. The certified letters were returned to my office unopened. However, he has posted this complaint on every review site available in Northern Virginia without replying to my office so that we could resolve the issue. If the customer will simply call me at 703 909 0856 or email me at [email protected] I will return to the site and repair any and all deficiencies that he has found in the installation at no cost and at a time convenient to him. This offer has stood for over four years. I am beginning to wonder if he really is concerned for his safety or if he just wants his $3000.00 back. Bill Root Master Electrician | Root Electric"

"Thank you very much for the review! We are very happy to hear that you are pleased with the work!"

"Thank you for the review! Bill Root, the owner of the company was at your house for the estimate on July 23. Power was needed for a cabinet mounted microwave, additionally an outlet on the light pole in front of the house was needed. A verbal price was given to the person who met with us at the time of the estimate. About a week later, we received an email from you requesting a written copy of the estimate. Unfortunately, this email was never returned. In retrospect, a written estimate should have been provided during the initial visit or shortly thereafter. Admittedly, we were not at our best that day. We sincerely apologize for not getting back with you. We hope that you found quality service from another Angie's List electrician."

"Thank you for your review! We are very sorry that we failed to return your call and hope that you found quality service from another highly rated electrician on Angie's List."

"Thank you for the high marks and general review!"

"Thank you for the quick review!"

"Thank you very much for the review!"

"Thank you for the quick review!"

"We love "short but sweet" reviews!"

"We aim to please! Thank you for the review."

"We like it when things go well. Thanks for the review!"

"Thank you for the thorough review!"

"Thanks for the review. While being second guessed by a landscaper is a rarity in this field, he makes a good point. If a house is completely gutted and remodeled, the spacing and location of outlets should be brought up to code. This project included installing new circuits for appliances and bathrooms plus replacing existing outlets and switches with new ALR (aluminum rated) outlets. The existing wiring for most of the living space was left in place. Additionally, the electrical panel was replaced. The goal of this project was to increase the safety and utility of the existing electrical system without being a complete rewire. As such, additional exterior outlets were not included in the original specs, nor were they required for the scope of work specified."

"Thank you for the review! You made it easy on us!"

"Efficient isn't a compliment that we get often, but we appreciate it! (Not that our electricians are not efficient, but it is rarely a trait noted by our customers!)"

"We really appreciate the review. We are very happy to hear that you are satisfied with the work!"