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Prince William Home Improvement
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Outdoor Lighting - Plan and Install,
About us
Additional DBA - Scott Holtzhauer Inc. Home improvement companies offer many different levels of dependability, experience and workmanship. When you want quality work done the first time, Northern Virginia Home Improvement is a company you can trust. We have more than 25 years of experience providing a multitude of home improvement services with over 10,000 satisfied customers all over the Northern Virginia region. In 2008, Prince William Home Improvement was selected by Associated Materials, Inc. to be the exclusive dealer of the award winning Evolution Vinyl Siding and Evolution Vinyl Replacement Windows. Evolution's intensive research and development result in products with unsurpassed beauty and uncompromising quality that customers demand. In 2009 Prince William Home Improvement received the Trex Pro Elite award for decking and continues into 2012 to be one of only 12 contractors honored with this status. Prince William Home Improvement also serves on the advisory board for Trex.
Business highlights
39 years of experience
Services we offer
Windows, baths & sun rooms., decks & kitchens, entry & patio doors, roofing, siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.2161 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 12% | ||
| 6% | ||
| 6% | ||
| 9% |
Showing 1-25 of 161 reviews
Astley D.
Jan 2025
Google Review
Great service. Crew put up a 300 sq ft deck IN FREEZING WEATHER! Took about 2 weeks, but the results are PHENOMENAL!
Response from Prince William Home Improvement
"Hi, Astley. Thank you so much for leaving us a stellar review!"
Adam S.
Jun 2023
Finished product is very nice and love how the deck looks, however service throughout the project was poor. Crew took our wood from our old deck, hours after I spoke with them to leave the wood and where to put it. PM was hard to get a reply from regarding the wood. Deck failed inspection a few times and communication wasn't the best regarding the fixes. Wood shifted on our deck a few weeks after it was completed (not a big deal, it happens). PWHI came out to look at it and removed a rail panel, left it off for over a week with no communication on when it would be resolved/fixed. I had to put it back on myself due to the delay and hosting a grad party while it was still off. I expressed these issues and concerns to the PM, to the QA manager, and to the Post Production team member, and they did not provide any recourse.
Antimieo D.
May 2023
They are very great people, they also did my deck and it was outstanding. I would hire them again in the future.
Antimieo D.
May 2023
They very punctual, very pleasant and outstanding people, customer service is great
PJ K.
Feb 2018
BUYER BEWARE! This greedy, unethical company bait and switches quotes & pricing and takes advantage of the elderly. They are currently suing an 80+ year old man who FULLY PAID over $7K on a deck job where the lying salesman not only changed the verbally agreed upon price but did so under the cover of darkness insisting on meeting at 10pm at night. Do not give this company your business. They will cheat you and others especially the most vulnerable.
Clarice T.
Jan 2018
I loved it! It went very good and no problem.
Mark W.
Jul 2017
Prince William is a large, contracting company. They are quite persistent at getting you to sign on with them, but in this case, their persistence paid off. Once the contract was signed, the company was very attentive and punctual. Their large office staff kept in touch with me regularly as the work was proceeding. The workers were extremely proficient and pulled off a rather complicated task efficiently. They tried hard to please and made whatever adjustments were needed to get the job done to my satisfaction. All refuse and old wood was fully removed.
Janis C.
Jul 2017
They were great the way they did the projects, the team they sent out they were real hard to work with.
Ellen B.
Apr 2017
Horribly. Installed improperly the first time. Second time, now the door has to be slammed and pulled to one side to get it to close. We had an independent professional look at the door and he said not only was it installed improperly it would need a new door to fix the problems.
Response from Prince William Home Improvement
"Good afternoon Ms. [Member Name Removed], I was able to locate your record in the system under a different last name and it appears as though we attempted to schedule someone to do a service for you in December of 2016 but the gentleman we spoke with said there was nothing that was needed and would call us back if he needed anything. If there is still need for a service, I'm certain we can handle it for you. Please call in to Matt Lutjen our service and warranty manager and he will assist you. He can be reached at 703-492-1294. Thank you and kind regards, Samuel Miller, General Manager"
Gaery H.
Nov 2016
In my 40 Years of living this is in the top ten of the worst companies that I have ever dealt with. 1. The sale person lied to us say that all of the worker were Employees of Prince William Home Improvement. When the arrived and I asked the workers I was informed that they were Independent contractors 2. The financing that the offer is a Joke I highly recommend that if you want to waste your time with this company that you pay for everything in cash. This is a secured loan which means that they a lien will be place on your home. 3. Upon completion of the patio the very first rain storm the deck started to erode and rocks started hitting the window of the house next door. Needs to say it took them four month to come out to repair their screw up which they did a half but job in doing this because I still have a swamp in my back yard. As you will see in the pictures below. It should not take a call threats to call a lawyer to have them come out to fix there errors. 4. My house was not the only one because talking to my friend (who was having a deck built at the same time as my patio) they ran out of screws and forgot to screw down several boards and rails to his deck. It took the four time coming out before he just gave up. 5. A better option is going with Medallion who offers 5 years no interest with a life time warranty on both labor and material
Response from Prince William Home Improvement
"Good afternoon, I am very sorry for your negative experience and for our delay in responding. While we understand that sometimes issues can happen on jobs that are inconvenient, in your case the ball was dropped at several points that caused you more difficultly than we would ever hope to expose a customer to. I do see that we attempted to schedule a service right away, but you wanted to be home so it was done about 6 weeks after the job was completed on July 18. I apologize that a service was required at all, but I do see that we were attempting to accommodate your schedule so you could inspect the work. I am not sure if the images below are from the time of your review or prior to the service, but if service is still required, we would like to take care of it for you as soon as possible. Please contact Matt in our service department at 703-492-1294. Now that the weather is warmer, we should be able to address any outstanding issues if they still exist. Thank you and kind regards, Samuel Miller, General Manager"
Sandra M.
Oct 2016
Horribly. This is an update to my previous review 10/24/2014. Three years later my "Cherry" kitchen cabinets that I was cautioned would darken with age have instead lighten in spots, not the entire cabinet just different areas. Just another example of the quality of work Prince William Home Improvement provides. A picture is worth a thousand words here's 5 of them.
Response from Prince William Home Improvement
"I'm sorry for the delay in our response and for your dissatisfaction of the discoloration of the wood. Unfortunately PWHI cannot control variations in wood grain or color changes over time due to varying onsite conditions and light exposure. Please call our office if you have any additional concerns or questions. Thank you and kind regards, Samuel Miller, General Manager 703-492-1294"
Andrew C.
Jun 2016
unknown
Response from Prince William Home Improvement
"Thank you for your feedback, If you have any future needs or referrals, please contact us any time! Kind regards, Samuel Miller, General Manager"
Susan B.
May 2016
unknown
Response from Prince William Home Improvement
"I am sorry for your negative experience with PWHI. I do see we had some issues with the size of the windows and a failure of our representative to properly communicate to our installation manager that the windows were going to be enlarged versus simply replaced with the same size as we typically will do on window replacement projects. I cannot verify that you were charged anything extra for doors to be replaced, however. I am happy that you are satisfied with the crew and the work that was done, but I do apologize again for your experience. If you should have any other questions or concerns, please contact me directly. Thank you and kind regards, Samuel Miller, General Manager"
Gregory R.
Apr 2016
unknown
Response from Prince William Home Improvement
"Thank you for your feedback! If you need work done in the future, don't hesitate to get in touch! Kind regards, Samuel Miller, General Manager"
Britta J.
Apr 2016
Around July 2008 we decided we wanted a fenced in back yard. The salesman from Prince William Home Improvement was great, we would not have bought from them otherwise. The work started around mid August that year. The workmen were nice and the job was done quickly. Unfortunately, it seems it was maybe done too quickly.
Problems with the fence started after a couple of months. We had a single gate and a double gate put in and both gates started to warp, the double badly. We called it in and they always sent someone either while we were out or when my wife was home alone. Her being alone was not so much an issue as the way she was treated; the person they sent was rude, overbearing, and told her it was nothing and she should just put some muscle into opening the door. Nothing was done. We called at least two more times, and they came again when we were not home. Nothing was done. The final time we called they came and told us that it could be fixed but we would have to pay a fee. We ended up calling a friend who does home improvement and he came out to give some adive. He took one look and said that the double-gate was not measured out correctly when installed, as the posts were off. He was able to put something on the gate so it could at least close, but he was not able to completely remove the warping.
We have had several marketing calls from this Prince William Home Improvement since then. When we explained to them why their services were not wanted, we were told that they would get someone to look into it, yet once again nothing came of it. Prince William Home Improvement installed some windows and doors for us that were done nicely. But when it comes to fences, I would not recommend them. I will not be using this company again.
Problems with the fence started after a couple of months. We had a single gate and a double gate put in and both gates started to warp, the double badly. We called it in and they always sent someone either while we were out or when my wife was home alone. Her being alone was not so much an issue as the way she was treated; the person they sent was rude, overbearing, and told her it was nothing and she should just put some muscle into opening the door. Nothing was done. We called at least two more times, and they came again when we were not home. Nothing was done. The final time we called they came and told us that it could be fixed but we would have to pay a fee. We ended up calling a friend who does home improvement and he came out to give some adive. He took one look and said that the double-gate was not measured out correctly when installed, as the posts were off. He was able to put something on the gate so it could at least close, but he was not able to completely remove the warping.
We have had several marketing calls from this Prince William Home Improvement since then. When we explained to them why their services were not wanted, we were told that they would get someone to look into it, yet once again nothing came of it. Prince William Home Improvement installed some windows and doors for us that were done nicely. But when it comes to fences, I would not recommend them. I will not be using this company again.
Response from Prince William Home Improvement
"I'm sorry for your negative experience. I was not yet with the company when your project was completed, but we have since made system changes to minimize these kinds of issues. I am happy to hear your window and door project went well, though! Please let us know if you have any upcoming projects or questions with your existing ones! Thank you and kind regards, Samuel Miller, General Manager"
Nancy E.
Apr 2016
unknown
Vangie E.
Mar 2016
unknown
Response from Prince William Home Improvement
"Thank you for your feedback on the project! We hope you have been enjoying your deck! Please let us know if you have any other projects coming up! Kind regards, Samuel Miller, General Manager"
Virginia R.
Feb 2016
The workers came at the time they had said, and got right to work. We had some special contingencies for the project - with a koi pond in the back yard, we couldn't have any of the debris from the roof removal to come off the roof and into the pond. They took extra care to make sure all the debris was moved over to the front of the home for removal, and nothing came off the back. This made extra work for them, but they took our concern into account. The work was done well and completely.
Response from Prince William Home Improvement
"Thank you for your feedback! I am happy to hear you had a good experience overall and we took care to meet your needs to avoid the koi pond. If you have any future projects or referrals, please don't hesitate to get in touch! Thank you and kind regards, Samuel Miller, General Manager"
Terrica N.
Jan 2016
unknown
Response from Prince William Home Improvement
"Thank you for your feedback! We are happy you had a positive experience and hope you have been enjoying your patio! Kind regards, Samuel Miller, General Manager"
James S.
Dec 2015
Project was completed in a little over a week and was very good quality. Only had minor problems which were resolved in a timely manner.
Response from Prince William Home Improvement
"Thank you for your feedback! I hope you've been enjoying your deck and screen porch! Kind regards, Samuel Miller, General Manager"
Eileen J.
Oct 2015
Very well. Very professional. Neat. Respectable of property. Outstanding experience.
Response from Prince William Home Improvement
"Thank you for giving us your feedback! We are happy to hear the project came together well for you, please let us know of your future project needs! Samuel Miller General Manager Prince William Home Improvement"
Dee A.
Oct 2015
Had to have rework done and panels started to come loose after a year.
Response from Prince William Home Improvement
"Thank you for leaving your feedback! I'm sorry to hear that you needed warranty work to be performed, but I'm glad to see that it appears the issue was resolved. Please contact Amanda in our service department at 703-492-1294 if you should have any other problems in the future. Kind regards, Samuel Miller General Manager Prince William Home Improvement"
Francis B.
Oct 2015
- They destroyed my lawn by driving their truck down to pick up dirt when they told me they would use wheelbarrows to remove the dirt. I contacted them for repairs. They showed up, put some dirt down, fertilizer, and grass seed and left. Over a year later, I'm still working on repairing the lawn from their destruction.
- They installed a retaining wall because of the hill slope on the side of the house. They did not seal the crack between the retaining wall and the foundation of the house. So every time it rains, I have the rain water washing in the mud from the hill side. I contacted them and they installed two drains running out to the middle of the backyard. So again, they destroyed some of my lawn to repair a different problem. They did not even attempt to preform any lawn patching or repairs.
- They used polymeric sand between the bricks and the foundation of the house. I have areas that the sand is continually being washed out by the rain. I have contacted them twice about this problem. Each time they come out and repair but that never solves the root problem.
Response from Prince William Home Improvement
"I apologize for the inconvenience you've experienced. It seems we've come out once already to attempt to resolve the issue but will need to make another visit. You should have already received a message from our service department as they were alerted immediately upon your submission of this review. If you should have any warranty or service related concerns, we invite you to direct them toward our service department's manager, Amanda, who can be reached at 703-492-1294. We look forward to resolving any and all remaining concerns. Kind regards, Samuel Miller General Manager Prince William Home Improvement"
Cecelia H.
Sep 2015
Great job, better than expected
Ron B.
Sep 2015
They still haven't replaced some boards. They're still in the process of doing that. Some of the boards they put down weren't very good. You could tell that they were in a rush. Had they taken their time I think the deck would have been perfect. But since they rushed, there are some issues. The workers were good. But if you go ahead and put those boards down that they put in, as opposed to saying, "Hey, let's wait," I've got to question their craftsmanship.
Response from Prince William Home Improvement
"Thank you for your review, I'm sorry to hear that our crew did not take care in ensuring that the best quality materials were installed on your project. I do see that they were replaced, but I agree that they should have been held for replacements in the first place. I apologize for the inconvenience and hope that you are enjoying this lovely fall weather on your new deck! Kind regards, Samuel Miller General Manager Prince William Home Improvement"
Licensing
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FAQ
Prince William Home Improvement is currently rated 4.2 overall out of 5.
Prince William Home Improvement accepts the following forms of payment: CreditCard
Yes, Prince William Home Improvement offers free project estimates.
No, Prince William Home Improvement does not offer eco-friendly accreditations.
No, Prince William Home Improvement does not offer a senior discount.
No, Prince William Home Improvement does not offer emergency services.
No, Prince William Home Improvement does not offer warranties.