Orkin

When we called for Orkin to check us out we’ve already used a couple rodent companies and they did what they could do but we needed more. So Orkin seemed like the right choice because of their long work history. After receiving a quote and signing some paperwork to agree on the work to be performed. I was having serious buyers remorse and did some other checking on pricing. I was looking at 7800 to get my attic done along with some concrete deterrents around my stoops and a year of rodent protection. When i looked at the contract and read the fine print, it stated that i had three business days to cancel it from the time i signed; it was the fourth day as i read it. That was the second indication that this was going to be a bad decision; the price being the first. But hey, i was desperate at that point. Even timeshares gave 5 days to cancel snd they are the biggest shams. See where I'm going here. The work has now been completed for about 4.5 months now and we’ve had zero kills or bites. They literally have been to my house once to “check” on my house and that was because we called the branch manager to get someone out here. All they did was move a couple of traps. They’ve provided zero expertise to kill any of these rodents and have done what a normal house owner could accomplish. Ive also took the initiative to check around for fresh signs and movement because Orkin hasn't, even though they’re getting paid too. I found a whole at the bottom of the drywall behind a fridge in the basement that was dugout by the rodents and its been there for a minute. Orkin didnt find it, I did. A couple days ago i was digging up a bush next to a stoop that had the concrete deterrent. These deterrents are supposed to be between 12-18 inches deep from around the bottomish of the stoop. After digging up said bush I had a feeling I had to check the concrete out. Lo and behold, the deterrents weren't deterring much as it was only five inches deep with the lowest part of the deterrent was/is two inches above the bottom of the stoop. Thus it was deterring nothing. So naturally I was now questioning everything so i talked to someone above the branch manager to let them know of my dissatisfaction with their work and salesmenship. They were really indifferent about my issues with their performance and me feeling like I’ve been fleeced. They did offer to give me my money back for the concrete work only and they offered to also come back and fix the deterrents. I declined the offer for them to return to return to my home. It turns out that 6k was for what they did in the attic. I grossly overpaid for this work. Please look to others for this to be performed.

They'll come whenever aside from the number of visits that go with the annual contract. They're thorough. I like the person who comes out because he has been very consistent. Mainly, it's the consistency. I don't have to be home. If you need to be home because you want them to come inside, they'll come inside whenever I need them to. Normally, they'll come and do the outside so I don't have to be there. It's very convenient. I still get a decent value but it's kind of expensive.

Great. The team is great to talk to and very responsive. I have used them several times. The team also paid attention to the fact that I have a baby, and took special care to ensure my home and yard are pest free while not using chemicals that will harm my baby.

The man is thorough and very polite. The same man comes every time and he always calls ahead. I am very pleased with the service.

They've been excellent. We haven't had any issues with the termites and we're hoping that we don't have it again. They're always timely and they call to schedule the appointment. They're on time for their appointments. They're in and out fairly quickly. They're very thorough and they answer questions. We've been satisfied with them. The inspections don't cost anything. It was a number of years ago that we had them come out and do a treatment and I can't remember the cost of that. So we did have a termite issue several years ago which was what prompted us to call them. So they did the complete treatment and since then, every spring they come out to check to make sure that nothing else is going on. If they were to find anything, they would re-treat at no cost. Ever since that initial service, we've had no issues. We've always been happy with them. They're not cheap but it's worth it. We get what we pay for.

They have not disappointed me.

We don't have any pests anymore. I also like that they work with your schedule.