NS Heating and Cooling Inc

UPDATE 2024, JULY 28: We still have the same issue. Happened 2 times in June. Was told that it might be due to defective part.and should be covered under warranty. Was told that they would order it and let us know when it comes. It's been a month and all we have is dead silence. Today we had another event. Horrible. UPDATE A WEEK LATER: after the review below, I was contacted by the company and they apologized for my case falling through cracks. Technician came over but they were not able to identify the problem yet (error messages were nulified after our own attempts to restart the system). The agreement is that when the problem will repeat itself - we will get someone asap. I am rising it to 3 stars and will update as soon as the problem is fixed. NSH installed our HVAC in 2020. Installation went smoothly. This summer though we started to experience periodical shut off of outside fan and system not cooling the house. During the first call they asked for address and nothing happened in response. After the second call, there was a request to provide serial number and radio silence again. Very poor service. Do not recommend this company.

I recently had an HVAC installation job completed by NS HVAC Services, and I am thoroughly impressed with their work. From the initial consultation to the final installation, the entire process was top-notch. The team at NS HVAC Services demonstrated exceptional professionalism throughout the project. They arrived promptly, assessed my home's specific needs, and provided a detailed estimate. Their knowledge and expertise were evident as they answered all my questions and addressed any concerns I had. When it came to the installation, the crew was efficient and skilled. They worked diligently to ensure the system was installed correctly and optimized for my home's layout. The quality of their workmanship is evident in the system's flawless performance. Since the installation, my home's indoor comfort has significantly improved. The HVAC system operates quietly and consistently, maintaining ideal temperatures. I also appreciate the peace of mind that comes with knowing my HVAC system was installed with precision and care. In conclusion, I highly recommend NS HVAC Services for their exceptional HVAC installation services. Their commitment to professionalism, expertise, and outstanding results make them a top choice for anyone seeking HVAC solutions. I am extremely satisfied with the outcome of their work and the improved comfort in my home.

All went well. They came on a Saturday to look at my existing units before installing. They had the best price. I recommended NS Heating and Cooling Inc to my friend and they used them as well.

TALK TO NS HEATING FIRST! Have used NS Heating on several occasions now. Not only have they bailed us out of several HVAC breakdown situations, they have also replaced 3 HVAC systems for us in downtown DC - we've had a 5 star experience each time. One system replacement involved moving the compressor unit to the backyard from the roof, and while they did not remove the old unit, they placed the new compressor in the backyard and did all the wiring required with the minimum disruption to the indoor dry walls etc. They also added an extra intake on the second floor, found the ideal location for it and completed the job in good time. The other two systems required replacement of the chimney liners, again managed with expertise. They gave very competitive prices, the best labor and service warranty anywhere on Carrier Performance 2 - 4 ton systems. Sammy is extremely personable and will personally ensure that the job is done right each time.

The unit runs great. Nice and toasty. It is also very quiet. My experience with NS Heating (in Woodbridge, VA) has been excellent. Among the 6 proposals I received from companies with good reviews (A rating) on Angie's List, NS Heating offered the best price. The installation was a 2-person job. The crew was professional and they swept and disposed of all all debris. It was a quality installation - much better than the original unit by my previous installer 20 years ago. In contract, my last HVAC installer (20 years ago) was horrible. I will not mention their name (a company here in Southern Maryland) since they are still in business, They cut corners and did things the average customers would not see since most homeowners do not inspect the inspect the air handler in the attic. I will share some of their tricks so you know what to look for and avoid. They installed an attic Air Handler with a broken housing for the water drain. They installed a broken drain pan, and did not wire the air handler to shut down in the event the pan is filled with water. It was as if they used old or rejected equipment in my attic. They also left a sizable portions of refrigerant line UN-insulated. They did not install an accessible electrical breaker box (I don't know how the code inspector missed that -- may be good ole boys network?) I was supposed to get a SEER 12 unit with a TXV (they installed two heat pumps and the basement unit has a TXV). The attic air handler had a a piston (orifice) and it never worked right from day one. It is likely performing at SEER 10. My bedrooms were always cold! I found out these problems long after they are gone. That is why I did NOT call them (I preferred to hire local and someone I know) to replace my heat pump even though they are still in business.

It was great. Sammy quoted a very reasonable price, showed up when promised, and did a great job. His team is very professional. I would definitely use this company again for all my HVAC needs.

I was very pleased with the work done and the promptness. Very professional company with very knowledgeable staff. I highly recommend NS Heating and Cooling Inc.

They were good at communicating and arranging a time to replace my existing unit. Also they were priced far better than anyone else I talked to.

I came home from work to find our HVAC broken (when temperature forecast called for 90+ degrees the next day). NS Heating and Cooling got back to me that night and had a technician out at 8am the next morning, who promptly identified and repair the issue.

Best price amongst many quotes we got. Threw two extra years labor on HVAC. Work done on time and professionally. Very happy with the service.

They were very detailed in their written estimate, clearly explained to me the differences in price between brands, efficiencies, capacities, warranties, what we already had as original equipment, and what kind of upgraded systems would be appropriate/possible. They also pulled the permits (required if you increase the size of ac). Their crews were excellent - from the extrication of our old systems in attic and basement, to the delivery and then installation of replacement systems. Other than a couple of days worth of delays due to unusually wet weather that backed up several jobs for them, everything went like clockwork. The crews were punctual, efficient, polite, and took extra steps to clean up after their work. The work itself was great - we had a couple of slight problem with the county inspector, but NS immediately came out and rectified the situation to ensure we got the final approval from county. For the money, care and professionalism we were very impressed and were happy with our decision to use NS! They installed two separate systems and one of them was in the attic - not easily accessible. The two acs are working well and we are very happy. We got three separate written estimates and NS was the most competitive by far. Thanks NS!

Service call went well. After calling several providers for last minute service, they were able to come same day and get our AC running again during a heat wave. We know we need a new AC unit, and they reminded us of that, but they didn’t pressure us in any way.

Sammy from NS was very professional and prompt. They looked at the issue and provided options and worked well with me. I would definitely recommend them for ac repair services.

They came out very next day and replaced the HVAC. On time and very reasonable price.

These guys were the lowest price but from my perspective gave very high quality as well. It has been 6 months and the unit is working well. They actually upgraded me to a carrier unit b/c the bryant unit i paid for wasnt ready. Wow!

Excellent work done at a great price. Done at a days notice.

I just purchased a house back in November and lucky me my air conditioner decides to die. Knowing full well how Virginia summers can get I immediately contacted two different HVAC service providers. I elected to have a brand new HVAC system installed versus just the A/C. Needless to say I was speechless at some of the price quotes ranging from 6000.00 to 8000 dollars for a new furnace and A/C. I happened to browse the HVAC deals for Angie's list and saw that NS heating was having a special. I contacted them and scheduled an appointment. The technician inspected the unit and didn't try to up sell me and was absolutely straight forward. Even better the price was far cheaper than the other providers for a Bryant system. Scheduling was a bit difficult with some rain delays and miscommunication, but overall I would recommend and would gladly hire again.

Overall I am pleased with the work performed by NS. The technician who installed the system seemed to do a fine job. He was efficient, polite, and cleaned up the work site after he as done. I really liked the fact that they don't seem to employ professional sales types who use typical sales tactics to get you to sign a contract. Their price was by far the best and the equipment they installed has good consumer ratings. My only issue with NS is they don't seem to communicate as well as you might hope. There was some delay with the installation date and rather than getting a heads up from them i had to reach out first. The same for the arrival time for the technician. If they had just sent me an email or text it would have helped. These weren't huge issues and as I said there is much to like about like NS but I would not call customer communication their strong point.

Great price, good service and good cleanup.

We received exceptional service at a competitive price.

The installation crew was professional, courteous and tidy. Workmanship and quality was evident with reasonable pricing. I would definitely recommend for your heating and AC needs.

They got the air conditioning working once again, quickly.

We first used an Angie's List special for a service appointment for our failing heat pump. NS determined there was a leak, which was accurate. After three estimates, NS had the best price for a comparable product (16 SEER unit). While they arrived later than promised, the work was still done within the time frame indicated and our new unit works very well. Small company prices with large company service. Highly recommend.

They were the most competitive on price so overall we are very satisfied. Scheduling the installation, however, was very difficult and there was poor communication. Also, the installers arrived 4 hours after they were supposed to. But because they were so competitive on price, we are still happy that we chose them because for us, pricing was more important than convenience, and they beat all other competitors on price by an appreciable amount. The installation also seemed thorough and the installers seemed skilled.

Very Professional and reasonable price. I will always hire them for my house.