
Nicto Chimney Sweeps Inc
About us
Nicto Chimney Sweeps is a small, family-run business specializing in chimney repair and cleaning. All of our technicians possess years of on-the-job experience. Not only that, they're also industry certified and committed to keeping up with the latest advances in the field. You can rest easy, because your chimney repair will be in the best and most skilled hands that it can be.
Business highlights
Services we offer
Trust your chimney to the specialists - Licensed & Insured - Chimney cleaning, and more!, caps, chimney, chimney liner, chimney liners, chimney repairs, chimney service, dryer vent cleaning, fireplace cleaning & repair, hearth, inspections, stove, wood stove, wood stoves
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
5% | ||
3% | ||
0% | ||
3% |
NITCO arrived as scheduled. Estimated the cost of the chimney repair work. After getting a second estimate, we found that NITCO's prices were better and the work they planned made more sense. We were concerned about matching the grout with out existing grout, but they did an outstanding job on that. Also did an excellent job on the chimney sweep.
Nicto failed to show up for the first appointment and did not call to let us know. We had to call to find out what happened and to reschedule.
When they finally did show they vacuumed out the firebox and went up on the roof to look at the chimney for a brief period of time. They would not clean the chimney because they said we now needed a steel insert which had not been required several years ago when the insert was installed by Woodburners Two. They were happy to try to sell us an insert for $3500 which we declined.
We were still charged the full price of $289.00. We tried to get some of our money refunded since very little actual work was done but we're not successful.
"Thanks for bringing this to our attention. We apologize for the misunderstanding with the people at Woodturners. Our company is fully insured, licensed, and works with leading companies in the metro area including Woodburners. Unfortunately, Woodburners did not inform us of the first appointment and we always try our best to arrive in a timely manner. This is highly uncharacterized of our company, as we pride ourselves on our punctuality. And with respect to the inspection report that we provided was to inform you and Woodburners of the repairs needed and were consulted with you the approaches required and considered to be complete it to ensure a safety-working fireplace. As for payment, it was payable to Woodburners and we have not made any charges for this service to Woodburners. We regret that you were not satisfied with the performance of our company. Nonetheless, we appreciate your feedback and we apologize that we didn't meet your expectations."
Licensing
State Contractor License Requirements
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