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NEIGHBORHOOD GARAGE DOORS
Garage Door Installation and Replacement, Garage Door Repair, Garage Door Opener Installation and Replacement,
About us
Sales and service of garage doors and openers.
Business highlights
25 years of experience
Services we offer
Repair and installation of garage doors and openers for residential customers.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.725 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-25 of 25 reviews
Laura D.
Apr 2017
They were great to work with. I called on Monday morning and the spring repair was done on Tuesday. She had me take a picture and send it to her at the apparatus so they would know the correct part to Brett. I thought that was brilliant - it made a lot more sense than him coming out twice Because they didn't have the exact right parts. They then ordered the window panel replacement and installed that when it came in. He also gave me information on lubricating the spring and other maintenance tips to keep the garage doors working better. That shows me they care more about me than making money off of me otherwise they would wait for it to break because I didn't maintain it right.
Lisa S.
Mar 2016
unknown
Tony M.
Oct 2015
unknown
Thomas W.
Jul 2015
unknown
Response from NEIGHBORHOOD GARAGE DOORS
"Yes, we are a small family owned business. The company consists of my wife, myself and my son. It is true that we went out in response to a home warranty initiated work order. We arrived and found that the problem was with their counterbalance system (broken springs) which was not covered under the home warranty that the customer has. They are required by the home warranty contract to pay the trade fee, which was $75. The owner was informed of this and we gave them a bid of $400 to fix their problem. This is our standard fee for this repair. We collected the $75 fee and told them that if they wanted our services for the $400, we would subtract the $75 from the $400 bid. We went out and replaced the broken springs and collected the balance of $325. In essence, they were not charged a service fee for their home warranty. The door was operating fine after replacing the springs. The owner called a day later stating that her lights did not work and that we had done something to the feature of their operator that turns the light on when breaking the beam of the photo eyes. We had not turned off this feature. I told her how to fix this and she insisted that this was a recall on previous work through her home warranty. I went out the next day to check the problem. As to the light that would not turn on, the light bulb wasn't screwed in tight enough. I turned the light feature back on and asked the owner to call her home warranty company to submit a recall ticket and she refused to make the call. Therefore, I put the light feature back to the way I found it. I informed our home warranty company, that covered this owner, of all of the above. To this day, we have not received a work order to go back to this property. I assume that these people have been contacted by the warranty company and were informed that this was, in fact, not a recall on the original work order."
Keivan T.
Jul 2015
My parents had a very negative experience with NGD. This is a father and son operation, with the mom as the phone operator. They were sent to us through our home warranty coverage. The son came to fix the garage door. He claimed the part was not covered under the warranty, did nothing and charged my parents $75 just for coming over. The next time he charged them $325 to fix the door, but messed up the light sensor in the door opener. We know he did it because he was manipulating the opener pad and my parents do not touch the opener other than pusshing the button to close the door. The third time the father came over, demanding another $75 for a 2 minutes job to fix the sensor, eventhough it was supposed to be a warranty service work. My mom refused to give the money because she already told them on the phone this is to be a warranty repair. When my mom refused he went back and messed up the sensor again. Pure viciousness. He was also extremely rude and insultive to my mother. Please be careful when using this company. They have no concept of customer service. We have already reported the incident to our home warranty company.
Joseph Z.
Jun 2015
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Denise D.
Jun 2015
The guy who came out was great and really seemed to know his stuff. This service to one door was through a home warranty, so we had a co-pay of $75. He immediately knew what the problem was and fixed it quickly and then did some lubricating and stuff to the door to make it run quieter and more smoothly - this took him longer than the repair but he didn't charge anything for it. I also asked him to look at the other door which had a problem that wasn't covered by our warranty. He couldn't fix it but spent 10 minutes discussing with me how I go about getting it fixed by the door manufacturer. He replaced one pulley that wasn't working properly (and probably caused the door itself to break) for only $5, and then he did the same lubrication process he'd done on the other door, again at no charge. On top of all that, he gave me a bunch of valuable and free advice on a third garage door on which I was considering putting in an automatic garage door (it turns out I can't, so thank goodness I asked before we bought one and tried to install it). I would absolutely give this company my business if we have any further garage door issues.
Kelley S.
Sep 2014
unknown
Nasir K.
Aug 2014
unknown
Michelle W.
Jul 2014
They were referred through my home warranty. Prior to contacting my home warranty, I called a major service company and they essentially tried to sell other products. Neighborhood garage person was very professional, inspected the other door too and even checked the opener in my car for comparability. In addition to fixing the problem with the opener, he tuned both doors.
I would certainly use them again
I would certainly use them again
Cheryl K.
Sep 2013
Oh, my goodness, this company knows what it is doing.
After an informative consultation, I made an appointment with them a couple weeks later. They were available in two days, came promptly, and installed/repaired/replaced everything within two hours. During the process, they pointed out how my garage door opener was initially installed inefficiently, and adjusted it to work and perform even better.
My garage doors are beautiful, and the garage door openers, even though 20+ years old, are performing quietly and efficiently. Although I live in Ashburn and they are based in Woodbridge, I would not hesitate to recommend them or use them again.
After an informative consultation, I made an appointment with them a couple weeks later. They were available in two days, came promptly, and installed/repaired/replaced everything within two hours. During the process, they pointed out how my garage door opener was initially installed inefficiently, and adjusted it to work and perform even better.
My garage doors are beautiful, and the garage door openers, even though 20+ years old, are performing quietly and efficiently. Although I live in Ashburn and they are based in Woodbridge, I would not hesitate to recommend them or use them again.
Narmatha A.
Aug 2013
They were punctual and did a good job. They were very informative.
Maura S.
May 2013
They came out to my home at the exact time and on the date they said they
would. They fixed the issue (it was a little more involved than I
thought it would be), they cleaned up thoroughly and it was a delight to
deal with them. They were very courteous as well. I am a Realtor and
in my profession I am always asked to recommend contractors. I have
referred Neighborhood Garage Doors to a few of my clients and they have
all been pleased.
would. They fixed the issue (it was a little more involved than I
thought it would be), they cleaned up thoroughly and it was a delight to
deal with them. They were very courteous as well. I am a Realtor and
in my profession I am always asked to recommend contractors. I have
referred Neighborhood Garage Doors to a few of my clients and they have
all been pleased.
Christopher C.
May 2012
Was referred to NGD by our home warranty company when one of the springs broke. Had some initial trouble in scheduling an appointment, but once the appointment was set the technician arrived right on time. He replaced the springs and looked over the rest of the system as well.
Barry S.
Apr 2012
He arrived within the scheduled time, and was polite. Our garage door opener was malfunctioning primarily due to some electrical connections that had loosened. He fixed those and tightened up the rest of the system - everything seemed to work by the time he left. However, the opener and remotes began malfunctioning again the very next day. While he had been here, he kept telling my wife how we needed a new garage door and he really didn't feel comfortable working on such a big heavy door. Perhaps coincidentally, one of the garage door springs broke two weeks later, so we looked elsewhere for THAT service job.
Response from NEIGHBORHOOD GARAGE DOORS
"Very rarely do we suggest that a garage door be replaced unless it seems to us to be very dangerous to operate. We work on heavy door frequently, so us to keep on saying that the door be replaced is inaccurate. Springs break on average every seven years. We can't say how long this customers springs have been in use."
Russell B.
Apr 2012
NGD was a great company to work with. I'm stationed overseas and the work was completed for my renters. Pam worked very hard to coordinate between all three parties to ensure the work was synchronized with my tenants' schedule and complied with their estimate. Additionally, they provided honest advice. We were willing to replace the entire opener and they recommended a less expensive repair. They put a temporary fix in place while we worked through the administrative hurdles of coordinating permanent repair and payment. They were fantastic across the board. This is the second time we've used their service and I would definitely use them again!
Dawn O.
Jun 2011
Contacted Neighborhood Garage Door Service through our American Home Shelter policy. (AHS was prompt and helpful with finding the right services needed, i.e. garage or electrical problem). Neighborhood GD services did what was needed; fixed garage door, reprogrammed remotes in a friendly and timely manner. Highly recommended and will use again if needed.
THANK YOU.
THANK YOU.
Jennifer S.
Jun 2011
It was great. I was leery because they came recommended through our Home Warranty plan but was pleasantly surprised. They were punctual, friendly, and fixed the problem within an hour. The person that schedules the appointments was great too. Called and then followed up. Would 100% use and recommend this company.
Excellent.
Excellent.
Diane C.
Apr 2011
Arrived on time, friendly would use them again when time to replace the whole door.
June N.
Feb 2011
They did a great job and they were very good people. I like their services and will use the same in future.
Robert H.
Dec 2010
Our home warranty wouldn't cover their estimate price . . . wanted Sears to install a very inferior product, so we opted to pay the difference to have Neighborhood Garage door install. They were prompt, courteous, and thorough.
Geoffrey C.
Jul 2010
They were very good. They were a local company and it was a small company. Their price was reasonable. They were honest and punctual. They gave me an estimate before they started.
Sharon B.
Feb 2010
In both cases, we were very pleased with both the professionalism of Mr. Merritt, but also his customer rapport. He takes time to explain what is wrong and what he will do to fix it. In each case, the repairs were fairly uncomplicated, but in each case, he went beyond the problem and checked the second door to ensure it was working properly. He also replaced a light in one of the doors, saving us from having to get the ladder out. We will definintely call them first the next time we need garage door service.
Christine A.
Nov 2009
Jim Merritt was referred to me by an associate who said she had used him a couple of times over the years. I found him to be honest, helpful and reliable. We discussed whether or not my garage door should be replaced, and unlike many businesses who may have possibly encouraged me to get a new door through them, Mr. Merritt told me mine was fine for a few more years at least and not to worry about it.
ELIZABETH R.
Oct 2006
It took a long time to get the work done because they ordered the wrong part for the door. When they came to do the work it was a good job.
Licensing
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FAQ
NEIGHBORHOOD GARAGE DOORS is currently rated 4.7 overall out of 5.
NEIGHBORHOOD GARAGE DOORS accepts the following forms of payment: CreditCard
Yes, NEIGHBORHOOD GARAGE DOORS offers free project estimates.
No, NEIGHBORHOOD GARAGE DOORS does not offer eco-friendly accreditations.
No, NEIGHBORHOOD GARAGE DOORS does not offer a senior discount.
No, NEIGHBORHOOD GARAGE DOORS does not offer emergency services.
No, NEIGHBORHOOD GARAGE DOORS does not offer warranties.