Morgan Plumbing

Quality of work was good. Price was too high (in my opinion) and customer service that handled my request for a discount was poor. Price was $275 (all labor) to install my previously purchased bathroom faucet (35 minutes) and adjust a pop-up valve on anther sink (5 minutes). I requested a military (or senior) discount after the service. They said they gave 10% and I got a check for $18 (they said 10% for labor). The entire invoice $250 was labor (plumber used no parts from them) so my discount of $18 was actually 6.5%. This was very cheap (in my opinion) - I will no longer use them and will withdraw my recommendation for them within the HOA.

Outstanding! I called in the morning and Mike was there early afternoon. He was very friendly, polite, professional, neat and fixed the pipe completely. It was my first time using Morgan - I will not only continue, but recommend to friends as well.

Responsive; Knowledgeable; On time

Mr. Ford did an excellent and quick job in 30 min, gave valuable advice for future maintenance; was wearing mask all the time in observing COVID protection standards.

Excellent Work.In May Mike did a Perfect Job Replacing 15 year old Kitchen faucet with Moen Motionsense Two-Sensor Touchless One-Handle Pulldown Kitchen Faucet. In July Replaced kohler/Sterling toilet Tank-to-Bowl Triangle Tank Gasket with Bolts for two Toilets. Very professional and knowledgeable.Highly recommend Morgan Plumbing.They answered all my questions.I am fully satisfied with their work.

I found Morgan Plumbing on Angie's list on a Sunday because my sump pump was acting up. Morgan was the first to respond of the recommended vendors, gave me a quote, and moved quickly to schedule for the following morning. The repair itself was great and handled very quickly for a great price. They were fantastic and I'm grateful I used them. Highly recommended!

garbage disposal replacement

The service was fine. The company called ahead and the tech arrived on time. He was well prepared for protection against COVID. The tech replaced two bathroom sinks and one water shutoff valve under the sink. I asked about some additional, small repairs (leaks at other sinks), but the tech was not comfortable pricing the work and asked that I call the office. I didn’t expect him not to know how their work was priced. When I called the office, everything seemed to be priced in $175 increments. Perhaps that’s normal, but I assumed the cost would be proportional to the work, Rates May have been fair but there was no way to tell and it just felt, off the cuff (sp). I wanted to do the small leak repair while the tech was on site because I assume there is not much work for a plumber to make a special trip. Besides I’d rather get it all done at once. That wasn’t possible. I got the impression the tech did not want to do any additional work and since pricing seemed arbitrary, I let it go. At the end of the day, the work was finished quickly and to date, we don’t see any problems. So I guess that’s what is important.

Outstanding service and very fair pricing. Mr. Morgan and his team were on time and were very efficient. Also found him to be very responsive to inquiries prior to visit. Highly recommend and would absolutely hire again.

Fantastic work. Same day service and very reasonably priced. Would not hesitate to call Morgan again in the future. Will definitely be my go to plumber.

Morgan and his team were great with their punctuation, timeliness and ability to complete the work. We have a pipe in our bathroom that was clogged so much that they had to come out a second time and still provided great service! I will definitely use Morgan plumbing for any plumbing work we have at the house.

I called Morgan shortly before closing on a Friday and he came the next day to give me an estimate on the work needing to be done. He kept me informed as the work progressed and worked with my renters to set up a convenient time to do the work. I had an estimate from another company that wanted to replace the hot water heater and the toilet, which didn't need to be done. Their estimate for what Morgan did was significantly higher. Morgan will be my go to plumber when in need in the future. Would highly recommend Morgan Plumbing.

Excellent! Great communication, worker arrived on time, worked very quickly, very professional, great price.

Great! knowledgable and professional, highly recommend

The owner called and asked questions, I sent pictures and I was convinced he understood the issues to be addressed and that they could be addressed with one trip. They were. He successfully removed the remaining portion of the cartridge, installed shutoff valves (owner provided) and evaluated two other jobs I have. He was responsive, professional and affordable. I was very happy with the service. I now have a go to plumber.

Morgan Plumbing did a great job! They were super responsive and quickly troubleshooted the issue, eliminating the need to replace the garbage disposal. I would definitely work with them again!!

Excellent. Morgan himself came right on time and promptly replaced my leaking disposal. The price for a new 1/2 Hp Badger disposal with removal of old one and install of new one was very competitive. I actually bought a new faucet at Costco the next day because my 9 year old Moen had been starting to fail recently. I called Morgan and he showed up the next morning and did the replacement. Highly recommend.

He did an excellent job

They diagnosed the problem and fixed it within 24 hours.

Showed up on time. The work was professional.

It went great! I called him on Friday in a pinch because I need the fix in and he was able to squeeze me in first thing Saturday morning. It was at 6am! BUT I'll take it! :-)

He was honest and responsive. There is an item I need to take care of and will do it in the next few months.

Great! The company employees performed the extermination services flawlessly.

I start this review talking about quality assurance (QA) - the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production. As the techs were wrapping up after the new tank was filled and heating up, I looked at the job and noticed that the lip of the drain pan was tight against the tank drain valve so that it would be impossible to screw a garden hose on it to drain the tank annually in order to remove tank sediment that comes from our well water. Clearly, the positioning of the tank in the pan failed the QA step early in the install process. I tell the tech about this concern and, to my horror, his “fix” is to kick in the drain pan lip so that the tank drain valve is accessible to attach a hose. I think to myself that I’ll contact Mr. Morgan Ford about this “fix”. I call Mr. Ford and leave a message about what had happened and asking for a price discount on the services his techs provided. He returns my call about 10 minutes later. As we talk, he tells me that I cannot drain my tank because I have no floor drain. I tell him that I’ll run the hose out the basement back door. Then he says that I don’t even have a back door! I certainly do. His response to me is “What do you want?” which he asks several times. I tell him that I want $25 knocked off the $725 install which was more than I paid for the 12-year warranted tank. He proceeds to tell me, apparently justifying the high (I think) install cost, that he had two techs working in my house for several hours and they “did a good job on the copper” (how he determined that without seeing it is beyond me) and he mentions in an indirect way that perhaps it was not worth his company’s time to perform this install. He then agrees to knock $25 off the price. Shortly after the tank was installed, while standing in the basement, I hear footsteps on the stairway leading to the second floor. I race upstairs to see one tech running the shower in one bathroom. He tells me that he wanted to ensure that sediment in the water lines was clearing out. OK. I understand that but first, tell me that you are walking about my house before doing so. Second, if you are checking the water pressure, close the shower curtain so the floor doesn’t get wet. And third, if the floor does get wet, CLEAN UP THE WATER! Which I did. I then mention to the tech that the water flow out of the master bathroom sink faucet is low. He says that the aerator screen may be clogged with sediment and briefly looks at it. He is not sure how to remove it, so he calls Mr. Ford, who installed that faucet in March 2017. Mr. Ford tells him that the aerator requires a “special tool “to remove it and that he gave that tool to my wife after installing the faucet. Not knowing what it looks like, I search my tools in the garage for this “special” removal tool. I cannot find it and tell the techs that I’ll take care of it. Later, I contact Moen customer service and the rep tells me there is no “special tool”. All that is needed is a 1/8” Allen wrench to unscrew and remove the aerator assembly. Special tool indeed. I later tell my wife about this all and she calls Mr. Ford to express her dismay. She has used him several times over the years and has always praised his work and customer service. The conversation does not seem to go well and he apparently told her that he’ll “come over Friday and fix it, but don’t ever call me again.” She agrees with him that we’ll never call him again. Amazing customer service. Later, Mr. Ford sends an email to say that he will make a correction to the service charge giving me the $25 discount to $700 that I had asked about earlier. About an hour after that, he sends me a text message saying that he can have his techs return on July 28th to correct the situation if I want. My response to him is “no thank you” as we no longer want him or his techs in our house. The following day, he processes my credit card for $675, knocking off another $25. How could this acrimony all been avoided? One: Ensuring that QA is followed at EVERY step in the install and/or repair process. Two: When the techs make mistakes, have them own up to it and IMMEDIATELY offer a solution agreeable to all. Three: Don’t make excuses for the tech failures and surely, if a company wants their superior goodwill and service reputation to remain intact, do NOT antagonize the customer.

He is my go-to plumber. He is always prompt, and he does quality work at a good price.