KFD (Kruper Flooring Design)
About us
KFD is a full service floorcovering provider. We supply and install carpet, vinyl, hardwood, laminate, cork and ceramic tile/marble from all major manufacturers. We offer free in home consultations. All of our installers are 100% certified, bonded and insured. We offer incredible values and our 100% dedicated to your satisfaction. KFD accepts payment by cash, check and all major credit cards.
Business highlights
Services we offer
We supply and install all flooring products including carpet, cork and ceramic tile/marble. We also provide dustless sand and finishing of hardwood., hardwood, laminate, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 5% | ||
| 5% | ||
| 0% |
"[Member Name Removed]- Thank you for the feedback and your business. We greatly appreciate you taking your time to leave us this information. Enjoy your new floors!! Joe Kruper"
"Thank you for your business [Member Name Removed]!!!"
"Thank you for your business [Member Name Removed]!! We greatly appreciate the feedback. Joe Kruper"
David sent me price quote the same day and next day we had a meeting in his showroom, where he had samples of laminate and carpets. Good quality stuff! I told him what colors and textures I would like at our first meeting, and he was listening, he had exactly what I asked for and some more to give us variety.
We tried to choose laminate floors before, but couldn't agreed on the color. This time, my husband and I both liked the same laminate. We took the sample home and were asked to test it, drop stuff on it, try to scratch it, to make sure it's durable enough for us.
After signing the contract and paying deposit, our laminate was delivered really fast. Joe Kruper- the owner emailed me right away and we scheduled the installation. He promised us that his crew will do everything in 1 day! I got a call the day before confirming the installation. Great thing- we didn't have to move any furniture, we were told to clear up the tops of dressers and we also emptied the bookshelves.
The crew arrived on time and worked very hard for 13 hours. They did finish everything! Floors looked beautiful, carpets were amazing, so soft and plush. We were really impressed with these guys. They had to move all the furniture out of the bedrooms and we have a lot of stuff, so I know it was not easy. Stairs required a lot of work too and they did a great job.
Next day I noticed couple of scratches and emailed Joe, he sent his guys to fix it. Again, they were right on time, very polite and friendly.
David came and checked the floors, I told him that Kruper Flooring had done an amazing job, what a great team! Great customer service!
The whole thing took 2 weeks from the day I contacted David to the installation! It was the fastest renovation ever and it made such a huge difference in our house! We just love our new floors and carpet! Highly recommend Kruper Flooring!
"Thank you [Member Name Removed]! We appreciate your business."
"We greatly appreciate your business [Member Name Removed]! Thank you, Joe Kruper"
"Thank you for the kind review [Member Name Removed]. We appreciate your business!! Joe Kruper"
After two weeks, the floor was a disaster. It took on a sort of milky, plastic-like appearance. I asked Kruper for advice on what products I should use on the floor. They said to keep water off of it, and use a Bruce Hardwood spray. I did all that. I dust and sweep it twice a day. It i impossible to keep looking nice. Thousands of tiny scratches appear any time anyone walks on the floor--we don't even wear shoes we only wear slippers but no matter what I do the surface just gets worse. It look terrible now--whitish mottling and uneven color.
We have a dog and I expected that he would scratch the floor, which he has. But the dog is the least of the problem. I have lived in four other houses, all with hardwood floors, and had dogs at all times. This is the only floor that has not stood up to very mild use.
Only two people live in the house so the floor gets very little traffic.
In any case, I have asked repeatedly for the company to redo the floor. They won't even answer my email. The last time they answered, they said that they did not have an answer for me and there was nothing they could do. I asked for them to come out and see the floor again, now that 8 or so months has gone by (with me trying to get the floor fixed the entire time). At one point about 3 months after the installation, the rep promised he would come out and "buff" the floor. He never did, but I don't think it would help. It needs to be redone with the proper finish.
"[Member Name Removed]- We explained to you when you asked for the black high gloss stain, that scratches would show up. We can only advise and do the best job possible. I apologize about your experience, but we can only work with what we are asked to do. We were very responsive to all of your needs while work was going on and jumped thru hoops for you. The contractor involved in your job had the same issues working with you. In my 25 years of working in floor covering I have come to understand that we can not make everyone happy...especially clients with unreasonable expectations. You putting this review on here is unfair to me a my company...not a good use of social media. If you would like to discuss redoing your floors(At your expense) in a floor/color more appropriate to having a large dog feel free to call me anytime and we will respond. Thank you, Joe Kruper"
Kruper does really, really nice work. I couldn't be more pleased with the finished product. If you want your hardwood floors to look great, this is the company.
Unfortunately working with them was not easy. Here are 3 examples:
First, suffice to say that I did not enjoy working with David Jorgenson, one of their salespeople. I recommend calling owner Joe Kruper's office and working through him.
Second, they left a mess. I found my bedroom door leaning up against the toilet in a bathroom, sanding blocks left all over windowsills, even a closet shelf messed up and out of place. I'd expect that for a cut-rate company, but did not expect it from KFD.
Finally, I paid the balance despite a small - but ugly - thing they overlooked and said they'd come back and fix. Despite their promises, they never called to arrange a time to return and finish the work. A couple of times I got frantic phone calls from the foreman saying, "we're at your house right now - can you let us in?" - in the middle of a weekday afternoon! No, I can't leave work because you stop by without warning. It's called "scheduling an appointment," guys.
I finally had to dispute the charge on my Visa to get their attention before Joe Kruper jumped in and made sure the repair was scheduled. He said contesting the charge was "excessive" on my part. Unfortunately, I guess you have to be "excessive" sometimes to get their attention! I now have an appointment scheduled for July 2nd for a job that was supposed to be done June 5th - and even then I think it will take one more visit after that.
I do think Joe Kruper is a good guy. When his salesperson miscalculated the square footage of my house in my favor, he honored the original (lower) price they quoted me. And when stairs we all thought were hardwood turned out to be plywood, he worked with me to find a creative and fair solution. But above all else, he seems to hire quality technicians because their work is great. I just wish they cleaned up after themselves and had better follow-through when there is a mistake.
Thanks, Joe, to you and your team for my beautiful floors! I'd give you a higher rating if getting great floors wasn't such a bruising process.
"Thank you (removed member name)!! We appreciate your business and apologize about the issues with the sales person. Enjoy your new floors and please let us know if we can help you in the future. Warmest Regards, Joe Kruper"
There's not much to say, but that they did an excellent job completing ALL the tasks provided in the list I wrote.
Joe Kruper and Kruper flooring is a great local company that does excellent work. I can't express how great the flooring looks and easy they made it look.
Krupers guys came in and did a great job for us, they finished ahead of schedule with no suprises.
Licensing
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