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J & E Home Services

4.5(
1,122
)
Asphalt Shingle Roofing - Install or Replace - For Business, Wood Shake or Composite Roofing - Install or Replace, Metal Roofing - Install or Replace - For Business,

About us

J&E Home Services offers affordable pricing and work from qualified professionals. We do not subcontract or use laborers. Our staff members are well spoken, polite and always maintain "the customer is always right attitude". Your satisfaction is our top priority. Additional Services: Pressure washing and staining, chimney sweeping and repair, dryer vent cleaning and repair, gutter cleaning and roof repair

Business highlights

29 years of experience

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.51,122 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
16%
3
5%
2
2%
1
3%
Write a review
Showing 1-25 of 1122 reviews
Bessie A.
Aug 2020
5.0
Yes, I recommend this pro
Great! Cleaned gutters and unclogged two pipes.
Bernard L.
Apr 2020
5.0
Yes, I recommend this pro
$36,900
I thought J&E Home Services did an excellent job of pressure washing our house. Everything that was pressure washed looks great! Wife and I are extremely happy with the results!
Ingrid V.
Mar 2020
1.0
Never got a call to set up an appointment!!!!!
Barbara S.
Feb 2020
5.0
Yes, I recommend this pro
They provided a verbal ballpark estimate, which was quite helpful.
Richard S.
Jan 2020
1.0
$12,900
Terrible. Classic bait and switch. Took nearly three months to get the serviceman to come out. Then, his revelation is that the roof was leaking. Yes, we knew that already, which is why we asked J&E to come out. Then, guess what? The service man did not have any of the items required to effect repairs. When can he be back with the right equipment? Oh, the repairs are "major," not covered by the deal. Well, what can you do? Nothing. Let me talk to my boss about giving you a discount to replace the whole roof. No thank you.
Response from

"1. It took us 3 weeks, not months to get there. No one would wait 3 months for someone to look at a leak 2. The customer wanted a roof tune-up, basically anything we can fix with a hammer, caulk gun and a few shingles. The repair needed was to install a new vent, plywood, tar paper, shingles, flashing and was definitely not covered under the deal and no, we did not have all of those supplies on the truck. 3. When this was explained to the customer he put a check in our guys hand, yelled at him and when our guy tried to explain the customer kicked him out of his house. To calm the customer down our guy offered a discount on the repair, not on the whole roof. 4. We did not cash his check, I called him and emailed him and he apologized for not being able to control his emotions but never updated his review, even though he agreed that it was inaccurate."

Kevin T.
Jan 2020
5.0
Yes, I recommend this pro
$9,900
They did a great job cleaning out our dryer vent and clearing a birds nest in the outside vent and installing a new cover.
Heather M.
Dec 2019
5.0
Yes, I recommend this pro
$280,000
Absolutely a fantastic job. There Mason was extremely professional, on time, and exceeded my standards. I would definitely hire this company again for any future project I may have.
Olwen J.
Oct 2019
2.0
We scheduled via text on May 20th for June 5th and I was told I would be e-mailed invoices for payment. On June 4th, I sent a follow-up text to make certain that we were still on as I never received the promised invoices. After almost a full day, I was texted that they were re-staffing and would contact me as soon as they had someone on board, but could not provide me with an ETA. So I contracted with a new company and had the work done as this had already been scheduled more than two weeks from my request date. A few weeks later, I receive an e-mail letting me know that they scheduled me for service and I had to cancel. Poor communication - they should have notified me of staffing issues ASAP. And I didn't associate the later e-mail for scheduled service with the texts at first as they never identified which company they were representing when they texted me.
Response from

".... We had staffing issues, we didn't send an invoice because we had not done the work... As stated in the initial email we would notify you when we were back on track, we did. Customer had hired a different company."

Andria D.
Oct 2019
5.0
Yes, I recommend this pro
$22,100
I thought it went very well. The young man was very professional and courteous. He called to let me know he would be here in 30 minutes and he was. I plan on requesting other work. Thank you.
Cynthia K.
Sep 2019
5.0
Yes, I recommend this pro
This company does excellent work for a fair price. Personalized service - better quality and price than Ned Stevens, without the relentless over sell. We trust them
Vincent B.
Aug 2019
5.0
Yes, I recommend this pro
$1,000
very professional Totally satisfied Its a difficult job and price was very reasonable
Asad H.
Jul 2019
1.0
Trying to complete a simple job. Ask them to come out and do gutter cleaning. First time a no show and after multiple attempts from my side they said that driver had a flat tire. They rescheduled it for one week out. Second time no show again and notified me at the end of the day. Then they offered to come back another week out. So frustrating and hard to get a hold of them.
Sambo R.
May 2019
5.0
Yes, I recommend this pro
They came and did the job. The job was fine.
Erica M.
Apr 2019
4.0
Yes, I recommend this pro
They showed up, but we had no idea they were working until we heard some noise outside.
Kristin B.
Mar 2019
5.0
Yes, I recommend this pro
I have used them for gutter cleaning and pressure-washing. They are incredibly responsible, let you know the day before when they will be at your house and their pricing is very reasonable. I absolutely recommend them.
Terri S.
Mar 2019
5.0
Yes, I recommend this pro
They did well.
Mark H.
Jan 2019
5.0
Yes, I recommend this pro
Great! J&E have performed several projects for me over the years. Always courteous, punctual, reasonably priced.
Kimberly S.
Jan 2019
5.0
Yes, I recommend this pro
Awesome- great communicator- sent photo of work and did a great job!
Matthew C.
Dec 2018
5.0
Yes, I recommend this pro
$9,900
Great. Fast response and on time service. This is my second year using them.
Frederick M.
Dec 2018
5.0
Yes, I recommend this pro
$19,800
I have hired this company several times for gutter cleaning, and once or twice for a dryer vent cleaning. The gutter cleaning includes a roof inspection and report of any problems. Once, after the J&E servicer had reported no problems with my roof, an unauthorized party inspected my roof (he said he had confused my address with another address that he was supposed to inspect for a realtor.) After explaining his mistake, he reported problems he said he had found. I was surprised that the J&E servicer who had been on my roof only a few months before had not reported the same problems. I called J&E and Joe, the owner, said he would send someone to reinspect my roof for free, just to double-check. As we both suspected, there were no problems. The mistaken address guy was just trying to get me to pay for work I did not need. The J&E servicers have always been friendly and professional. I get a reminder email the day before my appointment and a courtesy call when they are 30-40 minutes away, so I have plenty of time to meet them if I need to (not necessary for gutter cleaning, but necessary for a dryer vent cleaning, when they need indoor access.) The J&E servicers do a thorough job and leave with everything cleaned up and back in order.
Frank S.
Dec 2018
5.0
Yes, I recommend this pro
$10,000
on time and did a good job
Sarah S.
Sep 2018
4.0
Yes, I recommend this pro
$11,900
I really appreciated the quick response to my request for service and the cost was the lowest estimate. However, the technician arrived when my husband was home for lunch. He finished the job before my husband finished his lunch. We're not quite sure how he cleaned the gutters without the obvious use of water and ladders... Two after photos were provided by J&E which is nice but one is not very clear. There was a plant growing out of one gutter and that is gone so I assume that the gutters were cleaned. As you can't get on the roof yourself, there is a certain trust required. In the future, I would make sure that I was home during the visit and be outside watching the work being done (at least for a bit).
Response from

"I am not sure how long your husband takes for lunch but your gutters are clean, you have pictures and thank you for your review. Joe"

Steven B.
Aug 2018
4.0
Yes, I recommend this pro
$7,900
Cleaning appointment postponed twice by vendor, but once person came he performed work quickly and efficiently
Damian K.
Aug 2018
3.0
$15,000
They didn't have enough staff for the jobs they schedule
Response from

"The last time we cleaned gutters for this customer was in February of 2017 and it was rescheduled a few times from January... Because the contents of the gutters were frozen. And the cost was $79"

Lois H.
Aug 2018
1.0
$8,900
I purchased a gutter cleaning package on November 9th and started waiting for them to call me to schedule a time to come out. Months later when I finally reached out to them I was told that they had already come out and cleaned them 2 days after I purchased the package. He then sent me a picture to "prove" that he had actually done the job, but the picture looked like one he had taken when he cleaned my gutters a previous year. When I called to discuss this issue with the company the person I was talking to on the phone was very rude and hung up on me.
Response from

"I will try not to be rude in this reply because while the customer is incorrect I think there may be some underlying issues with memory. I tried to explain the situation through a phone translator (she is deaf) and I told the translator that I had to go and I would send her pictures of her cleaned gutters and I had to pick up the other line for a phone sale. I sent the customer screenshots of our 2nd and 3rd gutter cleanings with pictures and time stamps... And I sent her our email correspondence, see below: [Member Name Removed] [Contact Information Removed] Nov 21, 2017, 7:22 AM to contact Morning, When Phil comes to clean the gutters today, can he fix some of the popped out nails? I'd be glad to pay ten dollars for this task. Thank you! Joseph Harris contact(at)jandehomeservices.com Nov 21, 2017, 12:23 PM to [Member Name Removed] Hello [Member Name Removed], I just saw this. Were you able to talk to Phil about the spikes? We run a special of $89 for gutter cleaning and tune up that we don't usually run on AL so $10 is perfect. Thank you Joe [Member Name Removed] [Contact Information Removed] Nov 21, 2017, 12:55 PM to Joseph Hi Joe! I missed the doorbell lights when Phil arrived. However, I caught him just as he was about to leave. I'm not sure if he understood me about the need to push the spikes in. You may ask him and let me know. Thanks! Sent from my iPhone : ) [Member Name Removed] Joseph Harris contact(at)jandehomeservices.com Nov 21, 2017, 4:53 PM to [Member Name Removed] Phil took care of the gutter spikes Thank you [Member Name Removed] Joe [Member Name Removed] [Contact Information Removed] Nov 21, 2017, 5:39 PM to Joseph Hi! That's great! Thank you!"

...
Showing 1-25 of 1122

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

J & E Home Services is currently rated 4.5 overall out of 5.
J & E Home Services accepts the following forms of payment: CreditCard
Yes, J & E Home Services offers free project estimates.
No, J & E Home Services does not offer eco-friendly accreditations.
No, J & E Home Services does not offer a senior discount.
No, J & E Home Services does not offer emergency services.
No, J & E Home Services does not offer warranties.

Contact Information

12311 Harbor Dr, Woodbridge, VA 22192

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