HOFFMASTER'S MARINA INC

unknown

For Boating enthusiasts or those new to the world of boating, finding a reputable, honest and straight talking dealer is the beginning of an adventure in the world of water. An adventure that can be a life changing passion. I wish there were
superlatives that could adequately convey the experience I had in purchasing my new boat, a 31’ Chaparral Cruiser thru Hoffmasters, a Bennington, Chaparral and Cobalt dealer in Northern Virgina. My purchase was an upgrade from a bow rider
wake boarding Jet boat to a serious cabin cruiser, and for me a major financial undertaking. From the very outset, when I made the decision to upgrade, I did my research, identified the boat I wanted and then proceeded to look for a dealer. After meeting and talking with various dealers in a two state area, it was a no brainer that I went with Hoffmasters in Woodbridge, Virginia, based on the fantastic exchange of information--that was quite frankly missing from other manufacturers and dealers. Hoffmasters promptly answered all my stupid questions without missing a beat, now as a customer that is what we like and need! Wish I could say it was a straight forward purchase with no issues, but unfortunately there were bumps in the road. This is when, as a customer, you can tell when you are in fact dealing with a professional who truly cares about the client and it’s not all about his bottom line. A chain of events occurred with the boat delivery, totally outside anyone’s control. Just plain unfortunate. However, thru Joe the owner, Tracey, Judy, Sam and all the others on his team, the issue was resolved to everyone’s satisfaction and mine more than I ever thought possible. Joe literally took ownership of the issue and set in motion the ultimate resolution, even before we got there to discuss options! What could have potentially been a horrendous ordeal turned out to be, for me, a lesson in what it means to take pride in serving the customer, who is actually treated as family and not just as a customer and not only with courteous and respectful interaction but with true compassion and understanding, – that is Hoffmasters personified and as Sam would say, it’s “pop” Hoffmasters way pure and simple. Wish all dealers had the same brand of ethics and business acumen. Thanks Joe and team, well played!!

Service personnel were courteous, but took several days to return phone calls. The cost for the repair seemed a bit high, but the work was quality, and the boat runs great.