Certified Chimney & Masonry Services Inc

"Thank you for your feedback. If you received an estimate, there should have been pictures taken and attached to your estimate which is sent via email. If you would like for us to come back to your home and do so, please contact the office to make an appointment. I would be more than happy to schedule a technician to come by your home."

"Thank you for your feedback. Thank you again for being so understanding."

"Thank you for your feedback. Although we always try to accommodate our customers, scheduling is done in block scheduling for the day. Some appointments take less/more time than others and therefore we can not specifically guarantee specific times upon scheduling. The technicians will call prior to arrival or if they are running behind, if this did not happen in your case, I do apologize."

"Thank you for your review and your referral. We look forward to working with you in the future."

"[member name removed], It was a pleasure meeting you. Thank you for your review and positive feedback. Your suggestions will greatly improve our customer service."

"I was advised by Angie's List, my account rep to post a response to this review. First, and foremost, I was shocked to see Angie's List would allow such a review. The comment, "the man and woman arrived, looking straight off the corner of 7-11, in a white van with a ladder on it and the man, with dreadlocks, T-shirt, shorts and sneakers, not what i would have expected from a professional company", is a racially profiling comment. We are a service company, who cleans chimneys all day, not an accounting firm, who would show up with a suit and tie on. The style of someones hair does not determine the quality of work and expertise they possess. Us as a company, does not discriminate when hiring our employees. Not to mention, the technician that showed up to [member name removed] home, is one of the owners of the company. When [member name removed] purchased her Big Deal on Angie's List, she indeed called the office to schedule, only to receive our answering machine, due to issues when had with our telephone company, she at that point, emailed us. I responded promptly to her email, letting her know that the service company was at the office, working on our phones and as soon as they were finished, I would give her a call. Unfortunately, they were unable to fix the problem that day and would need to return. When [member name removed], contacted me again via email, I set up a date with her, in which she never asked for a call the day before to confirm service. Our company calls 30 mins in advance, when the technician is on their way, in which we did. When we arrived at her home, her husband advised us that that dryer vent was on the side of the home. When we accessed the vent, we found a huge bees nest inside the vent, the technician had to remove the nest before he could gain access to the vent, in which he did. At that point, [member name removed]returned home. I asked her if they were having issues with their dryer, due to the fact there was no air blowing out of their vent. She replied with, "no, but our clothes stink after they are dry and we have not had our vent cleaned in the 4 years we have lived here". It was at that point, [member name removed], said "I don't think that's the vent", let me call our neighbor who's laundry room is on the second floor, in which she did. It was confirmed that their dryer vent was on the roof. The technician proceeded to try access the roof to clean the vent. Unfortunately, the roof pitch was to steep. We explained to [member name removed], that we would need to have another technician, who has the proper safety equipment to perform the cleaning, due to the roof pitch. I contacted [member name removed] via email, to let her know that there was an additional fee for rooftop cleanings, due to the extra safety precautions and safety equipment, that needed to be used and if she did not want to endure the extra expense that Angie's List would be more than willing to refund her money. I would assume, she did not like my response. Therefore, she proceeded to send me nasty emails, threatening she would ruin our name on Angie's List. Our company strives to maintain a professional, high standard of customer service and will not cut corners to destroy our integrity."

"Thank you for your positive feedback. If you need additional services in the future, please contact the office. A list of our services can be found on our website. www.certifiedchimneyandmasonry.com"

"Customer, Thank you very much regarding your positive feedback. It was a pleasure working with your family and hope you continue to use our company for your fireplace needs."

"Customer, Thank you for your feedback. I do apologize that you were not informed of the change. We strive to inform our customers of any changes that occur. I will speak with the office regarding this feedback. We appreciate your business and hope that you use Certified Chimney & Masonry Services, Inc. in the future."

"Thank you very much for your feedback,"

"Customer, Thank you for your positive feedback. We appreciate your business."