Power Concepts Inc

The squeezed me in on an emergency basis and were very prompt and efficient

In my search for a contractor, I contacted between 8 and 10 electricians (I was looking to get 3 to 4 estimates, but quite a few of these folks never got back to me, and a few made appointments but blew me off without a word.. Power Concepts, Inc. was the first to get back to me. They set up an appointment for the estimate right away, they showed up on time and were very thorough. They got back to me the next day with a written estimate with an accurate statement of work. All told, I received a total of 4 estimates: $1750, $2500, $3400, and $4500 - the low one was such a low-ball I didn't trust it. The high one was significantly higher price... I might have gone with the $2500 estimate, but they had taken a bit too long to get back to me and their description of work was not quite as I wanted. Power Concepts had a clear statement of work that matched exactly what I wanted, and their punctuality said "we want your business, and we will get things done promptly". After being outright blown off by several contractors, I valued this attitude greatly. When I said I wanted to move forward with the work with them, they explained that I needed to contact my electric company to put in a disconnect/reconnect request (Apparently, that's how Shenandoah Electric Cooperative works... Power Concepts knew this and and told me exactly what to ask for). Once I gave the workorder number to Nicole at Power Concepts, she worked with them to get the scheduling done and called back that day to tell me we were all set up for the 5th (about 1.5 weeks time - very quick turn around) I was called the day before the appointment by Nicole to confirm they'd be here at 7:30 Am and that the disconnect was set for 8:30am. The Power Concepts work crew showed up about 20 minutes early... This was a teeny bit inconvenient, as I hadn't quite finished making my coffee and preparing my generator (I work from home, so this is kind of important to me) for the disconnect. However, I'd rather a little early than late, and they waited for me to give them the go-ahead before starting to disconnect anything. They were ready for the power company crew when they came to do the main disconnect, having done as much prep work as they could without the mains off. The new panel was going in when the inspector showed up - he was about an hour early. The Power Concepts crew spoke with him and arranged for him to return at 11:30, and they worked quickly to get everything in place and were prepared for him when he returned. The inspection went through just fine, and the Power Concepts crew had started to get the circuits up and running within an hour. They had restored full power to the house by about 2:00pm, and spent the next 3 hours finishing up the new conduit and sub-panel run. They had to do a bit of poking at the various breakers to properly label things, but they were done with the job by 5:00pm. There was one small issue - they had run out of sealant for the location where the conduit emerged from the house. The electrician said he'd come back the next day to finish that up, and he showed up as promised and took care of the final sealing of the feed line where it exited and re-entered the house. This was a lot of work to accomplish in one day and the crew was professional and polite and kept me informed of their progress. They were conscientious of closing the doors behind them to reduce heat loss (since the power and thus heat were turned off during the panel upgrade) So, their price was a bit higher than two of the others, but I feel that I received excellent service and workmanship for my money. I appreciated that they were able to work with my power company for the disconnect and reconnect, they handled the permitting and were able to arrange with the inspector (This city has an inspector with limited hours, so it was really good work for them to make all the arrangements and have everything go smoothly. I would certainly consider them first for any future electrical work.