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PMSI Pest Management Service Inc
Bug and Insect Pest Control Service, Termite Pest Control Service, Indoor Air Quality Testing,
About us
Pest Management Services started in 1986 as one location. Over the years this family owned and operated company expanded to four locations over Virginia and West Virginia. PMSI is determined to provide you with the best customer satisfaction possible. All of our technicians are uniformed and will arrive in brand new company trucks with the PMSI logo clearly visible on the side. Every single technician working here is either state registered or certified, so you know they are knowledgeable about what they are doing. Additional email: [email protected]
Business highlights
39 years of experience
Services we offer
Ants, bees, centipedes, crickets, earwigs, fleas, fungus & moisture control, mice, millipedes, mosquitoes, rats, roaches, silverfish, spiders, termites, ticks, wildlife., wood borers, yellow jackets
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.714 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 7% |
Showing 1-14 of 14 reviews
Dan S.
Aug 2016
PMSI was great! Both Jeff and Chad were prompt, polite, professional and extremely thorough. We know bedbugs are difficult to treat but they are gone. We've had one of our two follow-up treatments. These guys are the best!
Bill S.
Jan 2016
unknown
David C.
Mar 2015
unknown
Response from PMSI Pest Management Service Inc
"We love to hear this! Nothing more annoying than ants in your home! Look forward to working with you again!"
THE C.
Feb 2015
Mr. Owens was prompt and courteous to staff and tenants during his visits to our property. He cleaned up after each daily trip to check the traps in the attic. He explained that they do not set traps over the weekend, because they do not check them over a weekend and it would be inhumane to leave an animal trapped over the weekend. We appreciate his daily reports of what he found.
Response from PMSI Pest Management Service Inc
"We are glad to hear that Rick provided exceptional service and that you had a great experience with us. Thank you for taking the time to write such kind words!"
THE C.
Feb 2015
We have a large Virginia Department of Historic Resources owned historic home and 2 tenant houses for the technician to treat every month. He is always punctual and professional. Mr. Hart is courteous and always ready to answer questions for our tenants and staff members.
Response from PMSI Pest Management Service Inc
"We are so glad you had a great experience with PMSI! We look forward to working with you again!"
THE C.
Feb 2015
Mr Fortune arrived at the scheduled time. He has always been prompt. We have done business with PMSI for more than 5 years. I took him up to the attic space in our tenants apartment and he 'went up for a look'. He did in fact see squirrel droppings. He also alerted me to the probable entry point and suggested ways to close up the space.
Mr. Fortune remembered that we manage this property for the Virginia Department of Historic Resources, and was respectful of the historic preservation measures that we must follow. He also noted that there was evidence of powder post beetles and suggested an environmentally safe treatment for all wood boring insects.
We contracted with PMSI, to have traps set and for the wood boring insect treatment.We trust Mr. Fortune and he is our'go to guy' for anything Pest Control Related. He is professional in every sense of the word.
Mr. Fortune remembered that we manage this property for the Virginia Department of Historic Resources, and was respectful of the historic preservation measures that we must follow. He also noted that there was evidence of powder post beetles and suggested an environmentally safe treatment for all wood boring insects.
We contracted with PMSI, to have traps set and for the wood boring insect treatment.We trust Mr. Fortune and he is our'go to guy' for anything Pest Control Related. He is professional in every sense of the word.
Amy F.
Oct 2014
unknown
Jean H.
Aug 2014
I would NEVER RECOMMEND this company with the current management.
I had good service and treatment from PMSI for approximately 3 years and then new management took over. I had three notices from PMSI that my credit card on file was not valid. Because of those notices, I proceeded to pay via my electronic bill pay. Meanwhile, they billed my credit card without my knowledge to the amount of $210.00!.
I called as asked about the double payments. Patty (owner) told me I had to pay for the mosquito service in advance (Never Had I Been Told That - EVER). Patty (Owner) argued with me on the phone about the amounts, pre-payments, whether or not that had told me that my credit card was not valid or not. Patty (owner) repeatedly loudly talked over me.
Patty (owner) would not let me get my sentences out. Patty (owner) did not follow my directions to wait until the last payment from my bank arrived at PMSI so all of this could be settled.
I cannot believe that an owner would talk to a client this way and in this level of loudness and rudeness. PMSI still owes me $105.00.
Horrible - non-existent customer service. Horrible customer relations. I cancelled my account and I hope never to deal with them again!.
I had good service and treatment from PMSI for approximately 3 years and then new management took over. I had three notices from PMSI that my credit card on file was not valid. Because of those notices, I proceeded to pay via my electronic bill pay. Meanwhile, they billed my credit card without my knowledge to the amount of $210.00!.
I called as asked about the double payments. Patty (owner) told me I had to pay for the mosquito service in advance (Never Had I Been Told That - EVER). Patty (Owner) argued with me on the phone about the amounts, pre-payments, whether or not that had told me that my credit card was not valid or not. Patty (owner) repeatedly loudly talked over me.
Patty (owner) would not let me get my sentences out. Patty (owner) did not follow my directions to wait until the last payment from my bank arrived at PMSI so all of this could be settled.
I cannot believe that an owner would talk to a client this way and in this level of loudness and rudeness. PMSI still owes me $105.00.
Horrible - non-existent customer service. Horrible customer relations. I cancelled my account and I hope never to deal with them again!.
Response from PMSI Pest Management Service Inc
"First and foremost, we are very sorry you had a negative experience with our company. Patty has been in management at PMSI for the last 15 years, so she is not new to the position. As far as the mosquito treatment, we did not say that you are REQUIRED to prepay, but we did say you have the option in order to make things easier. Most of our customers prefer this method so they do not have to worry about paying their bill after the service is completed. Regarding your conversation about payment, we offered to remedy the situation, but it was difficult to come to any conclusions while you were screaming profanities at Patty for several minutes. When you told us to cancel your service, we did, and sent you a letter to confirm that everything was paid in full and you no longer had any open balances with PMSI, only to receive a rude response in return. Again, we are sorry your experience with us ended in a negative manner and we wish you the best of luck."
Ken M.
Aug 2014
Very professional company from office person to inspector and to the technician. They been very prompt and knowledgable in what they do.
Janet Y.
Jul 2014
They came when they said they would. As far as I can tell it has been effective. They were professional. I guess for what they done they are excellent. I need to change that in the future if there is any problem. I would use them in the future.
Konovia M.
Jun 2013
Overall, they were excellent. They were easy to contact, easy to schedule. We still had a little problem after they came out, and they came back out and identified/treated the problem with a different type of treatment.
Shawn L.
Apr 2012
They are fantastic. Their follow up is excellent. They call me before they come to confirm the appointment. The technician's name is Ben. He is fantastic, very professional and very friendly. They are great and I am happy with them.
Ann H.
Nov 2011
We really like their service. We have used them for over 8 years.
Julia S.
Apr 2011
We are pretty happy with them. They got the bedbugs cleared up after a few treatments. When we moved into the house, they treated for roaches in the kitchen. They got rid of all of them. We haven't seem any for years. I would recommend going with them. They are a good company, and I'm happy with the work they have done. The technician has always been very polite. We had to get out of the house for a few hours afterwards. It was a generally positive experience.
Licensing
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FAQ
PMSI Pest Management Service Inc is currently rated 4.7 overall out of 5.
PMSI Pest Management Service Inc accepts the following forms of payment: CreditCard
Yes, PMSI Pest Management Service Inc offers free project estimates.
No, PMSI Pest Management Service Inc does not offer eco-friendly accreditations.
No, PMSI Pest Management Service Inc does not offer a senior discount.
No, PMSI Pest Management Service Inc does not offer emergency services.
No, PMSI Pest Management Service Inc does not offer warranties.