Maaco Winchester

They came in onThanksgiving morning to finish up because I was in a jam

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Their estimate was $170 less than the other two body shops in town that I went to for an estimate. They ordered the part and called when the part came in. I took the car in on a Wednesday and they called on Thursday to say it was done. They also took a credit card where the other two places wanted cash or a certified check (kind of a pain). The job was done to my satisfaction and looked like new.

Paint repair is OK. They called 8/8/13 to let me know that repair was complete and that I could pick up vehicle at any time. I advised that I did not get off work until 6pm and TO LEAVE THE KEYS IN THE VEHICLE as there was nothing in vehicle that I was concerned about. I knew they closed at 5pm and that I would be there shortly after 6pm. Daughter took me out and I got in the vehicle and daughter left. I started looking for keys inside the vehicle and they were not to be found. It was pouring rain and I had no umbrella. Went back to the office door and knocked and knocked. Walked around to the back and this gentleman was getting in his truck. He was of no help. Stated that the doors locked behind him and he had no keys. He called the manager and left message that there was an issues at the office. At one point, after he had made the call, he got in his truck to leave. I asked if this was the way they treated customers? Leave them alone on the lot in the pouring rain?? He then stayed. It was about 1 hr 15 later that someone showed up to get my keys that were left inside. I called the office today to speak to manager and all he could say was how sorry he was. I told him I felt that I should be compensated in some way. My sandals were ruined and I had made plans to meet friends for dinner. Couldn't go as my clothes were drenched and no time to go home to change. He said he could not say anything about any compensation and he would have the owner call. About 20 mins later, the manager called me back and said the owner said there would be no compensation. I have taken 3 vehicles to Maaco in the past and can't say anything bad about their work. This will be my last trip to Maaco and no more referrals to my friends/co-workers re:Maaco. They need some training in customer service !!